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    Reflexnotebook Hassle Free Warranty Value

    Discussion in 'Reseller Feedback Forum' started by xinu, Oct 21, 2011.

  1. xinu

    xinu Notebook Enthusiast

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    Reflexnotebook's website doesn't appear to give much information on their "Hassle Free" warranty. I would hope there wouldn't be any warranty hassle with a reputable reseller. Anyone have any experience with their warranty service? How is it applied to the Sager warranty?
     
    xinu, Oct 21, 2011
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  2. NovaH

    NovaH Company Representative

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    Hi Xinu,

    In short what the hassle free warranty means is if the notebook needs to be shipped to us or Sager we will pay the shipping both ways. It's concurrent WITH the Sager warranty, it doesn't extend it. Hope that clears it up.
     
    NovaH, Oct 21, 2011
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  3. xinu

    xinu Notebook Enthusiast

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    Thanks NovaH.

    So if I purchase a Hassle Free should I ignore the "Canada Two Way Ground Shipping Coverage Add-on" selection in reflexnotebook's configuration page? That was confusing to me.

    In any case we can take this off-forum if you like and I can PM or email you any other questions.
     
    xinu, Oct 21, 2011
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  4. NovaH

    NovaH Company Representative

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    Sure PM or email me anytime you like :)
     
    NovaH, Oct 21, 2011
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  5. anteclimax

    anteclimax Newbie

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    Actually, that confuses me as well. I am about to make a purchase and would appreciate knowing the difference between the hassle free warranty and two way ground shipping coverage add on.
     
    anteclimax, Jan 4, 2012
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  6. NovaH

    NovaH Company Representative

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    No worries i'll clear it up.

    What the shipping service coverage add-on entails is we pay for shipping between you and Sager, RMAs and such is done directly by you and Sager.

    The Reflexnotbook hassle free warranty is you just let us know what the issue is sit back and relax and we'll take care of everything even getting you the RMA (if needed) setup and shipping.

    Hope that clears it up if not let me know.
     
    NovaH, Jan 4, 2012
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  7. anteclimax

    anteclimax Newbie

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    So, if i take the hassle free warranty, i dont need to take the shipping add on?

    EDIT: I have sent you an email regarding my purchase. I would be obliged if you would take a look at it.
     
    anteclimax, Jan 4, 2012
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  8. NovaH

    NovaH Company Representative

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    Exactly. I'll have a look at the email.
     
    NovaH, Jan 4, 2012
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