Sager Laptop Warranty XoticPC Questions

I bought a laptop last year from xotic pc and it was a sager np2740 laptop. At first it was great and very fast. I bought this laptop because its very fast and because its light and smaller. Things were great with laptop then i had issue where the battery no longer worked after a few months. It has the replace the battery issue with the red X. Also the sound seems to be a lot lower than usual as well.


I'm also out of the country so its hard to just send the laptop back to xoticpc and have it sent back to me. However i like to know for those of you who purchased from xoticpc and had to return a laptop and get something fixed... how long is the actual time the day you sent the laptop back till the day you received it. For me my biggest issue is the battery since i have to have it plugged all the time... laptop goes out pretty much immediately the moment i unplug the charger. The sound issue is also frustrating since it suddenly has a weak sound as well. This is around the time my battery no longer worked so I was wondering if there could have been a coincidence?


My other issue is the battery isn't easy to take out. There are about 15 screws to unscrew on the bottom of this laptop if i want to take out the battery. My old asus laptop and most dell laptops are simple in that you can just pull the battery in and out very easy. Thus i cannot do this myself to take out the battery. However I'm curious could my battery be misplaced which is why my battery shows the red x? Or that is not possible? Of course the battery never was taken out since i never took it out.


But i'm curious how long is the actual process to return a sager laptop and get it back. Do i send it to xoticpc then they send it to sager or do i send it directly to xoticpc? I assume im sending it directly to sager? Then sager sends it directly back to me? If so, im assuming it takes 3-4 days for the laptop to reach sager. Then they probably take 3 days or so replacing the battery and possible the sound issue... then send it back to me. So most likely i would be able to get the laptop back within 2 weeks? Or it could be as fast as 10 days? I was thinking this might 3 weeks even? And also... to anyone that sent a laptop back to xoticpc... did they reset your computer assuming your issue isn't the system and it was the battery or the sound issue? Reason i ask is because i don't want to be without a computer for a very long time so curious how long this whole process is.


I was told it would cost $180 plus S and H to have a new battery shipped to me from xoticpc assuming i buy a new battery after the warranty period which will expire soon. But of course if i send it to them before warranty period, there isn't cost but my warranty expires really soon.

 

Also is basically the only way to get a replacement battery after the warranty period from sager? I cannot seem to find the np2740 laptop battery anywhere when i googled it.

 

If you are shipping it back for a repair, the time frame always depends on the situation. Obviously you have the shipping time as mentioned. But if it is just a simple part swap, like a battery, then it might not take long at all to change that out, test it and send it back. But if it requires testing and diagnostics to figure it out, then it would be longer. But if you are working with one of our service team members, they should be able to give you an idea on the time frame. If anybody here wants to post some info on how long theirs took, by all means, that is welcome to help out.

You might be able to check the battery and just make sure the cable connection is securely seated. It isn't common, but those internal battery cables can come loose, then the battery wouldn't show. It isn't easy to find one of those batteries online, because they are pretty unique and also because they aren't just the battery type that pops out easily. Found this online, hopefully it might help to give you an idea of what it takes to change a battery.

http://www.christopherprice.net/cle...ml/clevo-w740su-sager-np2740-service-guide-08

If a computer is sent to us or to Sager, generally your computer won't get reset, without us asking you about it first. I would still recommend backing everything up before you send it in. But if they are wiping your computer, usually we should be notifying you first. If you need to send it to Sager, normally it would be sent directly to their facility and not to us. Then from them back to you directly. We would just help set that up.

If you have any other questions, or if I can help with anything, please let me know. Thanks!

 

Well the thing is I never took the battery out because its very compllicated to take it out. However, if it was loose... wouldn't there be no battery at all instead of the consider replacing your battery?


Hi. Yes i like to get feedback from others who have returned a sager back. Such as how long process took. In general in cases like this, does the computer get back sent to xoticpc or sager?

 

I can tell you that a loose battery can result in the get the battery replaced message. My Inspiron 17R had one of its battery clips loose and Windows was reporting that the battery needed to be replaced. I pulled the battery out and reinserted it and it started charging the second I put the plug in.

When it comes to warranty times, it really depends on if they have the parts on hand and what the issue is. I have seen an RMA for a screen that took less than a week but if they replace the battery and find that it is something else entirely, you could be waiting awhile because they will troubleshoot it until they figure it out. For example, I had an issue that required them to have my computer for a month. That's far from the norm though.

 

Well the thing is my laptop battery can't be taken out as it has about 12 screws that one has to unscrew before doing so. In this case, do you think there is a chance the my battery could be possibly loose? It isn't like those batteries where you could take it out and put it back in. I was surprised with this when i first bought the laptop.


So the shortest time assuming its the battery, the moment i ship laptop to them... till i receive it back... im assuming at best 10 days? Since if i ship it to them, it would take 3-4 days. Then let say they fix the issue in just 2 days... then it would take another 3-4 days to ship it back to me... would that be correct?

 

Clevo machines are built to be easy to self service. There might be a lot of screws but once they're out, its generally cake from there.

As for the shipping, you mentioned you are out of the country. What country? Shipping time will definitely be affected by that.

 

Mexico.


Well I didn't like the fact that the battery isn't easy to take out and put it back in. Because if so... i would do this to see if a loose battery could be the reason. But based on what i described... would loose battery most likely not be the reason?

 

It might not be that the battery itself is loose, just the connector on it. It is a cable that comes off of the battery and plugs on to the motherboard that you would be looking at. If you want to, just check to see if that is loose and make sure it is properly seated in there. Like I said, it isn't a common thing where that happens, but connections inside a laptop can be an issue sometimes. If you feel comfortable with it, you can check it. Might be worth just doing that, if a few minutes of work can save you time to send it in.

 

In order to do this, I still need to remove those 19 screws correct? Would you say best solution is go to computer repair place and have them do it? Would you say its necessary i print out that page you posted that shows how to take the battery out? Or would most computer repair places be able to do this without needing that manual you put the link out.


Also do you know how much money i should be paying for this be done at a computer repair shop? I'm pretty sure most shops don't have people coming and needing to have their battery removed since majority of batteries can easily be taken out by just pulling it out.


Because if the person opens my laptop battery out, would he be able to see okay the connector is the reason why your battery is loose and thats the reason why the battery has the replace battery? Also is it completely necessary for the screws to be put back together before the person turns on my sager laptop? Reason i ask is because they could do a bit of trial and error to see if its the connector thats the reason why i get this message?


Do you think more or less my battery issue is the connector/battery loose vs the battery just no longer works. I had the laptop for only a few months before this issue.

 

Yeah, you would need to remove those screws and remove the bottom panel. Printing off that page might be a good idea. Or you could find a repair place to see if they can check it, though it wouldn't be covered under warranty if you take it somewhere else basically. You might have to pay them any kind of fees. Maybe call a couple places and ask them how much it might take to just check that. hopefully it shouldn't be that much if it only takes a few minutes to open and check the connection.

Once you take off the panel, there are a few screws that hold in that battery. Though I don't think that would cause the issue itself. The connection for the battery is a cable coming off of the batteyr, and not a connection point on the battery that fits on to the motherboard. There is one cable coming off of the battery, and it should be simple to just see if it is a tight fit,or if it is loose and wiggles.

I think if the battery was the issue itself, then it would have gradually declined in performance and how long it would last. If it suddenly stopped working, that is why I think it might be just the connection. At least checking that cable would be worth it to either fix it, or at least eliminate an option for what might be the issue at hand.

 

Someone a while back had said i could do an energy report by checking cmd and typing something. I still have that energy report from a while back. Would that show if the issue is indeed the battery itself vs whether the battery is loose or cable is loose?

 

It's worth comparing. if it shows the battery, and shows an amount of wear on it, then that might tell you if the battery is just going bad.

 

Power Efficiency Diagnostics Report
Computer Name

DANNY-PC

Scan Time

2015-10-05T01:24:11Z

Scan Duration

60 seconds

System Manufacturer

Notebook

System Product Name

W740SU

BIOS Date

05/22/2014

BIOS Version

4.6.5

OS Build

7601

Platform Role

PlatformRoleMobile

Plugged In

true

Process Count

132

Thread Count

1776

Report GUID

{02a3293e-6c4a-47cb-87a9-436b01f7c63a}

Analysis Results
Errors
Power Policyisplay timeout disabled (On Battery)

The display is not configured to turn off after a period of inactivity.

Power Policyim timeout is disabled (On Battery)

The display is not configured to automatically dim after a period of inactivity.

Power Policy:Sleep timeout is disabled (On Battery)

The computer is not configured to automatically sleep after a period of inactivity.

Power Policyisplay timeout disabled (Plugged In)

The display is not configured to turn off after a period of inactivity.

Power Policyim timeout is disabled (Plugged In)

The display is not configured to automatically dim after a period of inactivity.

Power Policy:Sleep timeout is disabled (Plugged In)

The computer is not configured to automatically sleep after a period of inactivity.

USB Suspend:USB Device not Entering Suspend

The USB device did not enter the Suspend state. Processor power management may be prevented if a USB device does not enter the Suspend state when not in use.

Device Name

USB Root Hub

Host Controller ID

PCI\VEN_8086&DEV_8C26

Host Controller Location

PCI bus 0, device 29, function 0

Device ID

USB\VID_8086&PID_8C26

Port Path

USB Suspend:USB Device not Entering Suspend

The USB device did not enter the Suspend state. Processor power management may be prevented if a USB device does not enter the Suspend state when not in use.

Device Name

Generic USB Hub

Host Controller ID

PCI\VEN_8086&DEV_8C26

Host Controller Location

PCI bus 0, device 29, function 0

Device ID

USB\VID_1A40&PID_0101

Port Path

1,2

USB Suspend:USB Device not Entering Suspend

The USB device did not enter the Suspend state. Processor power management may be prevented if a USB device does not enter the Suspend state when not in use.

Device Name

USB Composite Device

Host Controller ID

PCI\VEN_8086&DEV_8C26

Host Controller Location

PCI bus 0, device 29, function 0

Device ID

USB\VID_04CA&PID_0027

Port Path

1,1

USB Suspend:USB Device not Entering Suspend

The USB device did not enter the Suspend state. Processor power management may be prevented if a USB device does not enter the Suspend state when not in use.

Device Name

Generic USB Hub

Host Controller ID

PCI\VEN_8086&DEV_8C26

Host Controller Location

PCI bus 0, device 29, function 0

Device ID

USB\VID_8087&PID_8000

Port Path

1

USB Suspend:USB Device not Entering Suspend

The USB device did not enter the Suspend state. Processor power management may be prevented if a USB device does not enter the Suspend state when not in use.

Device Name

USB Composite Device

Host Controller ID

PCI\VEN_8086&DEV_8C26

Host Controller Location

PCI bus 0, device 29, function 0

Device ID

USB\VID_046D&PID_C52F

Port Path

1,3

USB Suspend:USB Device not Entering Suspend

The USB device did not enter the Suspend state. Processor power management may be prevented if a USB device does not enter the Suspend state when not in use.

Device Name

Realtek USB FE Family Controller

Host Controller ID

PCI\VEN_8086&DEV_8C26

Host Controller Location

PCI bus 0, device 29, function 0

Device ID

USB\VID_0BDA&PID_8152

Port Path

1,2,2

USB Suspend:USB Device not Entering Suspend

The USB device did not enter the Suspend state. Processor power management may be prevented if a USB device does not enter the Suspend state when not in use.

Device Name

USB Mass Storage Device

Host Controller ID

PCI\VEN_8086&DEV_8C26

Host Controller Location

PCI bus 0, device 29, function 0

Device ID

USB\VID_0951&PID_1666

Port Path

1,2,3

CPU Utilizationrocessor utilization is high

The average processor utilization during the trace was high. The system will consume less power when the average processor utilization is very low. Review processor utilization for individual processes to determine which applications and services contribute the most to total processor utilization.

Average Utilization (%)

10.74

Battery:Last Full Charge (%)

The battery stored less than 40% of the Designed Capacity the last time the battery was fully charged.

Battery ID

0001NotebookBAT

Design Capacity

53280

Last Full Charge

3763

Last Full Charge (%)

7

Platform Power Management CapabilitiesCI Express Active-State Power Management (ASPM) Disabled

PCI Express Active-State Power Management (ASPM) has been disabled due to a known incompatibility with the hardware in this computer.

Warnings
Platform Timer Resolutionlatform Timer Resolution

The default platform timer resolution is 15.6ms (15625000ns) and should be used whenever the system is idle. If the timer resolution is increased, processor power management technologies may not be effective. The timer resolution may be increased due to multimedia playback or graphical animations.

Current Timer Resolution (100ns units)

10000

Maximum Timer Period (100ns units)

156001

Platform Timer Resolution:Outstanding Timer Request

A program or service has requested a timer resolution smaller than the platform maximum timer resolution.

Requested Period

10000

Requesting Process ID

5688

Requesting Process Path

\Device\HarddiskVolume2\Program Files (x86)\Google\Chrome\Application\chrome.exe

Platform Timer Resolution:Outstanding Timer Request

A program or service has requested a timer resolution smaller than the platform maximum timer resolution.

Requested Period

40000

Requesting Process ID

5964

Requesting Process Path

\Device\HarddiskVolume2\Program Files (x86)\Google\Chrome\Application\chrome.exe

Platform Timer Resolution:Outstanding Timer Request

A program or service has requested a timer resolution smaller than the platform maximum timer resolution.

Requested Period

10000

Requesting Process ID

2880

Requesting Process Path

\Device\HarddiskVolume2\Program Files (x86)\Google\Chrome\Application\chrome.exe

Platform Timer Resolution:Outstanding Timer Request

A program or service has requested a timer resolution smaller than the platform maximum timer resolution.

Requested Period

100000

Requesting Process ID

848

Requesting Process Path

\Device\HarddiskVolume2\Windows\System32\svchost.exe

Power Policy:802.11 Radio Power Policy is Maximum Performance (Plugged In)

The current power policy for 802.11-compatible wireless network adapters is not configured to use low-power modes.

CPU Utilization:Individual process with significant processor utilization.

This process is responsible for a significant portion of the total processor utilization recorded during the trace.

Process Name

chrome.exe

PID

5688

Average Utilization (%)

5.05

Module

Average Module Utilization (%)

\Device\HarddiskVolume2\Program Files (x86)\Google\Chrome\Application\45.0.2454.101\chrome_child.dll

4.03

\SystemRoot\system32\ntoskrnl.exe

0.39

\Device\HarddiskVolume2\Windows\SysWOW64\ntdll.dll

0.38

CPU Utilization:Individual process with significant processor utilization.

This process is responsible for a significant portion of the total processor utilization recorded during the trace.

Process Name

chrome.exe

PID

5964

Average Utilization (%)

1.18

Module

Average Module Utilization (%)

\Device\HarddiskVolume2\Program Files (x86)\Google\Chrome\Application\45.0.2454.101\libglesv2.dll

0.24

\Device\HarddiskVolume2\Windows\SysWOW64\igd10iumd32.dll

0.20

\SystemRoot\system32\ntoskrnl.exe

0.18

CPU Utilization:Individual process with significant processor utilization.

This process is responsible for a significant portion of the total processor utilization recorded during the trace.

Process Name

chrome.exe

PID

4240

Average Utilization (%)

0.45

Module

Average Module Utilization (%)

\Device\HarddiskVolume2\Program Files (x86)\Google\Chrome\Application\45.0.2454.101\chrome_child.dll

0.24

\SystemRoot\system32\ntoskrnl.exe

0.08

0.03

CPU Utilization:Individual process with significant processor utilization.

This process is responsible for a significant portion of the total processor utilization recorded during the trace.

Process Name

chrome.exe

PID

2880

Average Utilization (%)

0.39

Module

Average Module Utilization (%)

\Device\HarddiskVolume2\Program Files (x86)\Google\Chrome\Application\45.0.2454.101\chrome.dll

0.16

\SystemRoot\system32\ntoskrnl.exe

0.11

\Device\HarddiskVolume2\Windows\SysWOW64\ntdll.dll

0.03

CPU Utilization:Individual process with significant processor utilization.

This process is responsible for a significant portion of the total processor utilization recorded during the trace.

Process Name

System

PID

4

Average Utilization (%)

0.36

Module

Average Module Utilization (%)

\SystemRoot\System32\drivers\dxgmms1.sys

0.13

\SystemRoot\system32\ntoskrnl.exe

0.10

\SystemRoot\system32\DRIVERS\igdkmd64.sys

0.07

CPU Utilization:Individual process with significant processor utilization.

This process is responsible for a significant portion of the total processor utilization recorded during the trace.

Process Name

chrome.exe

PID

5496

Average Utilization (%)

0.22

Module

Average Module Utilization (%)

\Device\HarddiskVolume2\Program Files (x86)\Google\Chrome\Application\45.0.2454.101\chrome_child.dll

0.14

\SystemRoot\system32\ntoskrnl.exe

0.03

\Device\HarddiskVolume2\Windows\SysWOW64\ntdll.dll

0.02

CPU Utilization:Individual process with significant processor utilization.

This process is responsible for a significant portion of the total processor utilization recorded during the trace.

Process Name

WmiPrvSE.exe

PID

3688

Average Utilization (%)

0.21

Module

Average Module Utilization (%)

\SystemRoot\system32\ntoskrnl.exe

0.12

\SystemRoot\system32\drivers\fltmgr.sys

0.02

\Device\HarddiskVolume2\Windows\System32\wbem\fastprox.dll

0.01

Information
Platform Timer Resolution:Timer Request Stack

The stack of modules responsible for the lowest platform timer setting in this process.

Requested Period

10000

Requesting Process ID

5688

Requesting Process Path

\Device\HarddiskVolume2\Program Files (x86)\Google\Chrome\Application\chrome.exe

Calling Module Stack

\Device\HarddiskVolume2\Windows\SysWOW64\ntdll.dll

\Device\HarddiskVolume2\Windows\SysWOW64\winmm.dll

\Device\HarddiskVolume2\Program Files (x86)\Google\Chrome\Application\45.0.2454.101\chrome_child.dll

\Device\HarddiskVolume2\Program Files (x86)\Google\Chrome\Application\chrome.exe

\Device\HarddiskVolume2\Windows\SysWOW64\kernel32.dll

\Device\HarddiskVolume2\Windows\SysWOW64\ntdll.dll

Platform Timer Resolution:Timer Request Stack

The stack of modules responsible for the lowest platform timer setting in this process.

Requested Period

40000

Requesting Process ID

5964

Requesting Process Path

\Device\HarddiskVolume2\Program Files (x86)\Google\Chrome\Application\chrome.exe

Calling Module Stack

\Device\HarddiskVolume2\Windows\SysWOW64\ntdll.dll

\Device\HarddiskVolume2\Windows\SysWOW64\winmm.dll

\Device\HarddiskVolume2\Program Files (x86)\Google\Chrome\Application\45.0.2454.101\chrome_child.dll

\Device\HarddiskVolume2\Program Files (x86)\Google\Chrome\Application\chrome.exe

\Device\HarddiskVolume2\Windows\SysWOW64\kernel32.dll

\Device\HarddiskVolume2\Windows\SysWOW64\ntdll.dll

Platform Timer Resolution:Timer Request Stack

The stack of modules responsible for the lowest platform timer setting in this process.

Requested Period

10000

Requesting Process ID

2880

Requesting Process Path

\Device\HarddiskVolume2\Program Files (x86)\Google\Chrome\Application\chrome.exe

Calling Module Stack

\Device\HarddiskVolume2\Windows\SysWOW64\ntdll.dll

\Device\HarddiskVolume2\Windows\SysWOW64\winmm.dll

\Device\HarddiskVolume2\Program Files (x86)\Google\Chrome\Application\45.0.2454.101\chrome.dll

\Device\HarddiskVolume2\Program Files (x86)\Google\Chrome\Application\chrome.exe

\Device\HarddiskVolume2\Windows\SysWOW64\kernel32.dll

\Device\HarddiskVolume2\Windows\SysWOW64\ntdll.dll

Platform Timer Resolution:Timer Request Stack

The stack of modules responsible for the lowest platform timer setting in this process.

Requested Period

10000

Requesting Process ID

848

Requesting Process Path

\Device\HarddiskVolume2\Windows\System32\svchost.exe

Calling Module Stack

\Device\HarddiskVolume2\Windows\System32\ntdll.dll

\Device\HarddiskVolume2\Windows\System32\mmcss.dll

\Device\HarddiskVolume2\Windows\System32\ntdll.dll

\Device\HarddiskVolume2\Windows\System32\mmcss.dll

\Device\HarddiskVolume2\Windows\System32\svchost.exe

\Device\HarddiskVolume2\Windows\System32\sechost.dll

\Device\HarddiskVolume2\Windows\System32\kernel32.dll

\Device\HarddiskVolume2\Windows\System32\ntdll.dll

Power Policy:Active Power Plan

The current power plan in use

Plan Name

OEM Balanced

Plan GUID

{381b4222-f694-41f0-9685-ff5bb260df2e}

Power Policyower Plan Personality (On Battery)

The personality of the current power plan when the system is on battery power.

Personality

Balanced

Power Policy:Video Quality (On Battery)

Enables Windows Media Player to optimize for quality or power savings when playing video.

Quality Mode

Balance Video Quality and Power Savings

Power Policyower Plan Personality (Plugged In)

The personality of the current power plan when the system is plugged in.

Personality

Balanced

Power Policy:Video quality (Plugged In)

Enables Windows Media Player to optimize for quality or power savings when playing video.

Quality Mode

Optimize for Video Quality

System Availability Requests:Analysis Success

Analysis was successful. No energy efficiency problems were found. No information was returned.

Battery:Battery Information

Battery ID

0001NotebookBAT

Manufacturer

Notebook

Serial Number

0001

Chemistry

LION

Long Term

1

Design Capacity

53280

Last Full Charge

3763

Platform Power Management Capabilities:Supported Sleep States

Sleep states allow the computer to enter low-power modes after a period of inactivity. The S3 sleep state is the default sleep state for Windows platforms. The S3 sleep state consumes only enough power to preserve memory contents and allow the computer to resume working quickly. Very few platforms support the S1 or S2 Sleep states.

S1 Sleep Supported

false

S2 Sleep Supported

false

S3 Sleep Supported

true

S4 Sleep Supported

true

Platform Power Management Capabilities:Adaptive Display Brightness is supported.

This computer enables Windows to automatically control the brightness of the integrated display.

Platform Power Management Capabilitiesrocessor Power Management Capabilities

Effective processor power management enables the computer to automatically balance performance and energy consumption.

Group

0

Index

0

Idle (C) State Count

2

Performance (P) State Count

16

Throttle (T) State Count

0

Platform Power Management Capabilitiesrocessor Power Management Capabilities

Effective processor power management enables the computer to automatically balance performance and energy consumption.

Group

0

Index

1

Idle (C) State Count

2

Performance (P) State Count

16

Throttle (T) State Count

0

Platform Power Management Capabilitiesrocessor Power Management Capabilities

Effective processor power management enables the computer to automatically balance performance and energy consumption.

Group

0

Index

2

Idle (C) State Count

2

Performance (P) State Count

16

Throttle (T) State Count

0

Platform Power Management Capabilitiesrocessor Power Management Capabilities

Effective processor power management enables the computer to automatically balance performance and energy consumption.

Group

0

Index

3

Idle (C) State Count

2

Performance (P) State Count

16

Throttle (T) State Count

0

Platform Power Management Capabilitiesrocessor Power Management Capabilities

Effective processor power management enables the computer to automatically balance performance and energy consumption.

Group

0

Index

4

Idle (C) State Count

2

Performance (P) State Count

16

Throttle (T) State Count

0

Platform Power Management Capabilitiesrocessor Power Management Capabilities

Effective processor power management enables the computer to automatically balance performance and energy consumption.

Group

0

Index

5

Idle (C) State Count

2

Performance (P) State Count

16

Throttle (T) State Count

0

Platform Power Management Capabilitiesrocessor Power Management Capabilities

Effective processor power management enables the computer to automatically balance performance and energy consumption.

Group

0

Index

6

Idle (C) State Count

2

Performance (P) State Count

16

Throttle (T) State Count

0

Platform Power Management Capabilitiesrocessor Power Management Capabilities

Effective processor power management enables the computer to automatically balance performance and energy consumption.

Group

0

Index

7

Idle (C) State Count

2

Performance (P) State Count

16

Throttle (T) State Count

0

 

That is the energy report. Do you know if any of that has any significance?


About the laptop battery. Back few months ago it just suddenly had the red x on the battery icon on the bottom right. I only had the laptop for a few months and i know batteries are not suppose to go bad that quickly. But ever since the day my laptop had the red X, well i always had to have laptop fully plugged in.,

 

Ok, so it does look like it is detected, so it looks like it probably isn't a loose connection. I was thinking if it was completely disconnected it might not show a battery at all. It shows the capacity is at 40% of what it should be, so at that point, I would recommend reaching out to our service team to see about getting a replacement and what the options are.

 

okay thank you. But based on that, would you say its not even worth it to go to a computer repair shop and have them open laptop up and then see if the battery is a bit loose or something like that?


Also if a computer repair shop opens my up sager laptop the battery, that means my laptop is no longer under warranty once it has been opened?

 

I don't think that might necessarily be the issue. I was thinking it was maybe disconnected completely, but it looks like it is connected, and not able to charge to a full capacity. You could still have someone check it, but I don't think it might quite an easy fix like I was hoping. Contact our service guys and see if they think the same way as I do though.

It does not void the warranty to open the case and check things like that, or to do upgrades of things like ram, hard drives, etc... as long as you don't damage the computer while doing so. It is fine to open it though.

 

okay i will contact the support issue on this. But if the computer repair person says okay thats how the battery should be fit... then the battery is thus 100 percent no good?

 

I would talk with our support guys and see if they can think of anything else causing that, just so you might not have to take it to someone local if they don't think that is necessarily the issue.

 

okay thanks.

 

How long does it normally take to get a response back via email usually?

 

Try to respond within 1 business day as much as possible, 2 at most. If you don't get contact from them, just send me a PM and I'll check in to it. Also, it doesn't hurt to check your spam or junk box in your mail in case they do send one, and it ends up in there.

Let me know if I can help with anything else. Thanks!