Trouble with Malibal

So, you guys are probably aware of the recent issues Malibal has had. I wasn't untill I had a few of my posts deleted in the Malibal forums. What did I do? I gave someone an honest answer when they ask a question that didn't particularly favor Clevo notebooks.

MALIBAL deleted my post and pm'd me warning that the forums are only for discussion of Malibal related products or 3rd party accessories. This was odd because none of the other posts claiming that "You can get better hardware for much less in a Malibal than the Samsung Series 7 Gamer" were deleted. I was a bit ticked because the other information is simply misleading and I would be unhappy if I was given false information as a potential buyer.

Long story short, I searched to see if Malibal had any nicks in their history because I was suspicious. I found the recent discussion and people raised concerns that Malibal's forums would be used as an authoratative hideout. Well that's exactly what's happened.

My confidence in Malibal as a retailer has now been severly damaged. I went from being a potential buyer, to looking at other companies. At this point, I would only consider them if they can provide hardware or discounts other retailers can't. And even then, I would much rather do business with a company that has flawless customer service and respect.

Just wanted to let you guys know so you know what you're getting into with the new Malibal =/

 

You created 4 same posts on this forum why? Please give us text of your post on Malibal forum which was deleted. Than we'll ask Malibal to compare and write here both posts. For me its looks like your provocation



Mod edit: Threads merged. Unfortunately, we currently are experiencing some forum server issues that sometimes produces blank or multiple copies of submitted posts.

 

Why was your post deleted? Was it because you broke one of our forum-rules? Was it because you broke, literally - the #1 forum-rule? Did we not explain why we have that rule? Did we not explain why we didn't delete the other post you mentioned?

Also, we don't delete posts simply because they contain criticisms about our notebooks. For instance, hypothetically - if someone were to come on our forums and prove that they owned one of our notebooks and then made a criticism about it, that would be allowed... because it doesn't violate any of our forum-rules.

If you want to make the comment that you made on our forums... then do it in the appropriate place, which is on another forum. Post it on NBR if you like - or any other forum that is open to general notebook discussions.

 

Yet the pro-Malibal posts were not deleted, but also broke the forum-rules. I told you in our PM's, It's not completely unreasonable that you want a Malibal-only discussion environment. But be prepared to enforce your own rules consistently. Cherry picking which posts to delete is BS and is what rubbs me the wrong way.

The reasons you gave me were illogical and inaccurate. Your response made it quite clear that you didn't even read my post in context of the thread and simply deleted it. You had no idea there were other posts that we also comparing non-Malibal to Malibal. Once I pointed them out, you said they were okay because people "probably don't think they are referring to the Samsung Series 7 Gamer" -- even though that was clearly the topic of convorsation.

But you do..

I'm sorry but I don't have to be a proven owner to have used the keyboard and say I was not a fan of the squished together design and that I think it doesn't make the best use of the space. I also mentioned that the key rollover was not as good for off-WASD configureations.

Further, I don't have to be a poven owner to disagree when one of your members starts telling other prospective buyers that your notebooks offer better hardware than the Samsung Series 7 Gamer at a price-point that is "way lower". If you spec a Clevo to have the same hardware configuration, it's about $500 more expensive.

The sad thing is I even praised the Clevos in my post, saying I thought the build quality was a bit better than the Samsung and that they are more future proof since they use standard mobile hardware bays, etc. But that info is gone now too.

Bottom line is:

When a discussion popped up about the comparison with the popular Series 7 Gamer, you cherry picked my post and deleted it citing that I had broken forum-rules. The cherry picking part is the problem and is why people were sceptical when you threw a fit and ran away to your own forums in the first place. If you don't see this then I don't know what to say.

I'm not trying to get people to side with me or start a vendor war. As far as I understand, these subforums are for people to post their experiences with vendors. I'm simply giving my review/warning. It happens to be negative.

If you're really concerned about the correspondence I had, I can PM you or something. But since my post was deleted, I don't actually have the text anymore. I'm not trying to waste peoples' time and involve them with my problems. I just want to hand out a warning/heads up.

 

We didn't cherry pick anything, you just admitted you said positive things in your post... did we delete the other parts and keep the good parts? No we didn't - we deleted the entire post.

Also, we explained why the other post you linked to wasn't deleted. It was very vague and didn't mention any model numbers i.e. 7 Series... like your post did. I didn't even know what the other poster was talking about until you pointed it out.

Your post, however - was a perfect example of a violation of the first rule on our forums - and you know that. You don't have a problem with your post being deleted, because you know you clearly violated the rules... and as I said - it wasn't based on saying something negative... if one of our customers has something negative to say about their notebook, then they can say it on our forums.

 

That didn't take long.

 

Malibal, is the MALIBAL FORUMS in your sig supposed to be a clickable link? because it doesnt work lol

and to OP, can we at least have a link of the forum thread at least? that is, unless it hasn't been deleted?

 

There is really no point. The responses in question were deleted so you have no way of knowing the context. I can honestly say I am not surprised the post/posts were deleted. Its easy to make your own rules so that you have free reign to delete things and say they broke the rules. Oh well, its their forums and they can do what the want.

 

The OP agrees he broke the rules... however - he says there are other posts on our forums that also violate the rules but we haven't removed them... so he can still link everyone to those other posts, so we can all see what he's talking about. He only mentioned one post in his PM on our forums, and we explained why that post wasn't removed.

 

Dunno, I looked at the rules and they weren't at all unreasonable.

 

I believe it's concerning this thread: 17" Vs 15" Gaming - Page 4

 

Thats very true. However, the rules need to apply to any post that has another brand mentioned and not just if it puts a negative light on a Malibal product. If posts exist that only infer Malibal products are superior than they should be deleted as well. Cherry picking only negative posts puts a bad light on Malibal.

Edit: I see two posts in the thread that break their forum rules that have NOT been deleted.

 

Look at post #32 in that thread... that mentions Samsung 7 Series and how it's suppose to have the best screen on the market... did we delete that post, dcow?

Why am I even spending time on this nonsense? This is the entire reason I left in the first place. Too many troll threads.

Yea, we deleted a post that violated our forum-rules... so hey, here's a great idea - someone create another drama thread and falsely imply we did something wrong.

 

1. This forum is to be used for discussing MALIBAL Branded products. Posts mentioning other PC brands or companies will be removed. If you would like to know how we compare to other brands and/or companies, please contact us via phone, live chat or email and we'll be more than happy to discuss. Note: Discussions about third party, computer-related accessories i.e. Tarus Carrying Cases, NZXT Coolers are also allowed.


Is that not your forum rule? If it is you just freely admitted that you cherry picked his post. Rule seems clear that ANY post mentioning other PC brands or companies are not allowed. So with those posts still there and his removed its easy to see why he felt you cherry picked his post.

 

Actually, with post #32 - it's easy to see how we did not cherry pick his post... his post was overtly in violation of our forum-rules and that's why it was deleted... these other two posts are basically unnoticeable... if someone would have replied to dcow's post, it would have been deleted as well - regardless of what they said good or bad.

 

I saw here dozen anti-Malibal posts. All of them were completly meaningless. I think some of the competitors have a great pain with number of malibal's sales

 

Yes exactly... since we opened our forums two weeks ago - the only other (non-spambot) post I believe we have deleted was from a sock account, that was created by person who we believe participates on these forums. They came onto our forums and threatened us by saying our days are numbered. That was their exact words.

Yea, that's the type of cute little thing none of you ever see behind the scenes.

 

I admit I was critical of Malibal a few weeks ago, but I think we need to cut them some slack on this.

It's not easy to run a forum and I'm confident they are doing everything they believe is right and needed. We may not all agree with it but we have to respect it.

 

Really? That's absolutely ridiculous.. Why would they even think that it was a good idea to do any of those things?? How'd he end up catching them? IP?

 

No you didn't. Which is the problem. You go around deleting posts on a whin because they might not be 100% positive. The fact that you don't understand that this is the problem is disturbing.

I already told you in PM, I'm not trying to troll you or you forums. To me, your response is unacceptable and childish. And I am at freedom to post my experience here in case others are interested.

It's annoying that you're now attributing my actions to drama and saying that I'm spreading false implications. You made this drama, look at your sig...

No, you're right, you didn't technically do anything wrong. You just didn't handle this in the right way either. And that's all I'm saying. Your forums, your rules buddy. Do whatever the hell you want. But that doesn't mean we all have to buy into it.

This is EXACTLY what I'm talking about. And this is all I asked of MALIBAL after my post was deleted. I simply pointed out the other two posts and mentioned they might want to remove them for also violating the rules.

I don't want to be part of a community full of fanyboys who can't discuss real issues when they come up. If Malibal can't admit and accept areas where there is good compitition, then what will dive them to be better resellers day after day? I'd like to do buisness with a company that is always working to provide better products, not hiding behind a constructed illusion that their products are the best, hands down, no comments, no discussion.

Yes. Exactly. That's all this was about at first. What didn't sit well with me was Malibal's response when I brought this to their attention. Malibal either truely doesn't understand the issue, or he was trying to play dumb with me. Neither of which I look highly upon.

 

This says it all right here. You are trolling, plain and simple.

 

No. I am not. Do you know what trolling means?

 

I'm closing this thread because it's not going to get anywhere. The point by OP was made. And no, the OP is not trolling. They are relaying their experience.

I personally find it troubling that a reseller would term a poster's concern as "non-sense."

In any event, what happens on Malibal forums should stay on Malibal forums. Please refrain from conveying Malibal forum experiences here on NBR.