The Notebook Review forums were hosted by TechTarget, who shut down them down on January 31, 2022. This static read-only archive was pulled by NBR forum users between January 20 and January 31, 2022, in an effort to make sure that the valuable technical information that had been posted on the forums is preserved. For current discussions, many NBR forum users moved over to NotebookTalk.net after the shutdown.
Problems? See this thread at archive.org.

    hidevolution after sales service

    Discussion in 'Reseller Feedback Forum' started by notstaamp, Jul 17, 2019.

  1. notstaamp

    notstaamp Notebook Guru

    Reputations:
    0
    Messages:
    69
    Likes Received:
    3
    Trophy Points:
    16
    I know hid has had many good pre sales service reviews here wondering if you guys have any post sales service experience with them please let me know your post sales service with hid here
    to me that's the main thing because $2000 is a lot many thanks in advance
     
    notstaamp, Jul 17, 2019
    #1
  2. Moontei

    Moontei Notebook Enthusiast

    Reputations:
    0
    Messages:
    14
    Likes Received:
    3
    Trophy Points:
    6
    Also curious about this since I'm about to order from them and they've been a great help so far.
     
    Moontei, Jul 17, 2019
    #2
  3. notstaamp

    notstaamp Notebook Guru

    Reputations:
    0
    Messages:
    69
    Likes Received:
    3
    Trophy Points:
    16
    yes but pre sales is usually always good the problem is when you have problem :) I had to deal with supports before and it's not fun :)
     
    notstaamp, Jul 18, 2019
    #3
  4. Spartan@HIDevolution

    Spartan@HIDevolution Company Representative

    Reputations:
    39,604
    Messages:
    23,562
    Likes Received:
    36,865
    Trophy Points:
    931
    It's great which is why I always buy from them.

    Take a look at these threads:

    HIDevolution - The Best Company I ever dealt with

    HIDevolution's Warranty!

    HIDevolution - a benchmark for excellent customer service
     
    Spartan@HIDevolution, Jul 26, 2019
    #4
    jc_denton and Papusan like this.
  5. notstaamp

    notstaamp Notebook Guru

    Reputations:
    0
    Messages:
    69
    Likes Received:
    3
    Trophy Points:
    16
    notstaamp, Jul 29, 2019
    #5
  6. jc_denton

    jc_denton BGA? What a shame.

    Reputations:
    10,923
    Messages:
    3,036
    Likes Received:
    5,781
    Trophy Points:
    581
    I have only the best things to say about them. My machine was unfortunately damaged whilst shipping from the US to EU. It got dinked and ended up with a scratch on the outer bezel. @Donald@HIDevolution immediately offered me compensation or asked if I wanted a new one.
    The whole experience I've had with this company was very positive. And you can really tell that these guys take great pride in their work and the machines they put out.
     
    jc_denton, Aug 2, 2019
    #6
    Notebookbackbreaker, Papusan and Spartan@HIDevolution like this.
  7. notstaamp

    notstaamp Notebook Guru

    Reputations:
    0
    Messages:
    69
    Likes Received:
    3
    Trophy Points:
    16
    good to know :) may i know when this was?
     
    notstaamp, Aug 2, 2019
    #7
  8. jc_denton

    jc_denton BGA? What a shame.

    Reputations:
    10,923
    Messages:
    3,036
    Likes Received:
    5,781
    Trophy Points:
    581
    jc_denton, Aug 2, 2019
    #8
    Spartan@HIDevolution likes this.
  9. notstaamp

    notstaamp Notebook Guru

    Reputations:
    0
    Messages:
    69
    Likes Received:
    3
    Trophy Points:
    16
    actually i contacted hid pre sales support recently asking a few things one is whether the 180 watt power supply is enough for 1660ti oled and the reply was that they just rely on manufacturer the second questions i had was if they can test out a certain game before i made a purchase because my recent purchase of 1660ti was quite disappointing and i didn't get any reply :)

    so apparently i'm not getting the above and beyond treatment that others are singing praise about hid :) maybe they're busy
     
    notstaamp, Aug 12, 2019
    #9
  10. notstaamp

    notstaamp Notebook Guru

    Reputations:
    0
    Messages:
    69
    Likes Received:
    3
    Trophy Points:
    16
    does hid do burn in test and give you the temperature report when you buy a laptop from them ? mythlogic used to do this ...
     
    notstaamp, Aug 12, 2019
    #10
  11. jc_denton

    jc_denton BGA? What a shame.

    Reputations:
    10,923
    Messages:
    3,036
    Likes Received:
    5,781
    Trophy Points:
    581
    I think they do QA on the machine before sending it. As per temp report, I bought mine as a barebone as I was going from P775tm1 to the P870tm1 so I don't know.
     
    jc_denton, Aug 13, 2019
    #11