[HDMI Problems] P650RE6 Signal loss

Hello Guys,



So my problem is very simple. And I'm here asking if this happened to another users and if they found the solution to this problem.



I have an external monitor, new (and was tested with another computer to rule out the possibility of being a monitor problem), that is connected to my P650RE6 (the one with a gtx 970m). I have also changed the HDMI cable to try out.



So, randomly I have some loss of the signal that is being transmitted via HDMI to the External Monitor. This happens randomly, and when I am using the computer normaly, like browsing, seeing some youtube's videos,etc.



No problem occurs when I am using the full performance of the laptop, like playing games, and no problem occurs when I am on battery either. Also, when the laptop is being used normally and the battery is also charging, I have no problem.



So could something like this happened to another user?

On my retail store they say that they know that this problem exists with P600 series, but neither them or Clevo know why is happening.



What can I do? Could a miniDisplayPort adapter to HDMI fix this (in that case I am using another port)?



Thanks everyone

 

Could it be your HDMI port becoming loose through all those plugging in and outs? Because that is more or less happening with one of my mini DisplayPorts on my P650SG, where that single mini DisplayPort I always use to connect my monitor to is very touchy, like a slight touch may cause it to lose signal for a sec. And sometimes the loss of signal for a split second is not even cause by me touching the cable or something.

 

Thanks for the reply Sir

But no. It's not from the cable becoming loose, I've checked that and moved the cable in the port to see if the problem happened.. Since then I've discovered that the HDMI Port on the P600 series has some problems. Neither Clevo or the shop where I bought the laptop, know what is going on.

I think the alternative is using a miniDisplayPort to HDMI adapter.