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    5791: fingerprint scanner not connected (after windows update)

    Discussion in 'Sager and Clevo' started by theorist, Apr 10, 2008.

  1. theorist

    theorist Notebook Consultant

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    hey mates. just updated the 4/1 updates from microsoft and now i get a message saying my biometric scanner is not connected via usb or whatnot.

    anyone having this error or know how to fix it?
     
    theorist, Apr 10, 2008
    #1
  2. bigjohnsonforever

    bigjohnsonforever Notebook Evangelist

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    I got Vista SP1 and I stay up on all the updates. I haven't had any problem with my scanner.

    However I have a 5793... don't see why it would make a difference; do you have to latest firmware updates?
     
    bigjohnsonforever, Apr 10, 2008
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  3. zfactor

    zfactor Mastershake

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    these last batch of updates screwed a lot of systems.. i have been fixing systems all week from them.. update reinstalled ones that people already had even some knocking out vista sp1 which needed to actually be uninstalled them re-installed such as my wife's toshiba.. and it takes about 4 or 5 restarts for the system to settle down after one of them (done remember the number off the top of my head sorry i can check though) but after a few restarts that system was fine..
     
    zfactor, Apr 10, 2008
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  4. maaron82773

    maaron82773 Notebook Guru

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    Hi theorist. First off you should try reinstalling the Fingerprint Scanner drivers and/or software and reboot. This may make all the difference. If that doesn't work you might need to contact your technical support.
     
    maaron82773, Apr 10, 2008
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  5. bigjohnsonforever

    bigjohnsonforever Notebook Evangelist

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    WOOT, Microsoft.........
    Maybe I should disable auto-update????
     
    bigjohnsonforever, Apr 10, 2008
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  6. zfactor

    zfactor Mastershake

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    yes ... some of the updates have disbaled sound drivers, video drivers, etc... i just fixed one today that told her she had no audio device installed after she did the auto update.. arghhhh

    but def try that first. imo i would uninstall the driver if it will let you then do a reinstall.. reboot before re-install if it doesnt ask you to...
     
    zfactor, Apr 10, 2008
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  7. theorist

    theorist Notebook Consultant

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    ah... bringing back an old topic of mine because it still isn't fixed. i kind of want to just have it working. people say to reinstall the drivers... i have to drivers but where do i reinstall them too? i mean, the fingerprint scanner doesn't show up on my devices or anything like that.
     
    theorist, Jul 12, 2008
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