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    765m Disabled "the Device reported problems"

    Discussion in 'Sager and Clevo' started by Calibre41, Feb 20, 2014.

  1. Calibre41

    Calibre41 Notebook Evangelist

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    Hi Folks, I can't seem to find anyone else having this issue so, new thread?

    My 8-10 week old W230ST's been a bit poorly, on boot up after the win logo, she freezes for a minute or so with a black screen then boots to desktop, starts loading things etc. (ie. it is not already booted behind a black screen)

    I noticed my game FPS was low, so I thought, I'll check I've got that game set to use the 765m - as I often disable it to keep the noise at social levels when I'm gaming on the sofa. Trying to start the nvidia control gizmo results in "NVIDIA Settings are not available. You are not currently using a display attached to an NVIDIA GPU"

    Browsing to device manager, I can see the 765m has a warning triangle and the device status reads (from memory) "Windows has stopped this device because it has reported problems. (Code 43)" - or it reported an error or something.

    Event viewer shows nothing so I assume it stopped it before windows started. removing the nvidia drivers, removes the 1-2 minute black screen pause on startup and everything runs fine (except the 765m of course)

    I'm running standard bios, standard machine, no OCing, no XTU, temps are always impressive, fans are quietish etc. Specs in my sig are accurate

    Any one had this issue or something similar, is there a quick fix or is this RMA material (my first RMA???)
     
    Calibre41, Feb 20, 2014
    #1
  2. Meaker@Sager

    Meaker@Sager Company Representative

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    You can try re-installing the drivers, remove both intel and nvidia and then put the intel back on first then the nvidia.

    If that does not help it sounds like a hardware fault.

    Did you change anything before this started happening at all?
     
    Meaker@Sager, Feb 20, 2014
    #2
    sangemaru likes this.
  3. Calibre41

    Calibre41 Notebook Evangelist

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    Thanks for advice, I'll give it a blast, I've only tried un-installing/reinstalling the nvidia so far.

    I put a 2nd 8gb stick of HyperX about 6 weeks ago (I loaned one out as soon as I bought it) and that's the 1st and last time I've had the cover off since it was built.
     
    Calibre41, Feb 20, 2014
    #3
  4. Meaker@Sager

    Meaker@Sager Company Representative

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    If it was not straight after it was likely unrelated.
     
    Meaker@Sager, Feb 20, 2014
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  5. Prema

    Prema Your Freedom, Your Choice

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    Prema, Feb 20, 2014
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