9262 Coming out of sleep

So about 10 minutes ago, I had put my computer to sleep. I went to go to the bathroom and my computer is low on battery so I was trying to save battery. Well, it went to sleep and I went to the bathroom. Then I came back and opened my computer back up but it didnt turn the monitor on. The power light stopped flashing and was solid, but no hard drive activity was happening and the num lock icon didnt show up. I tried closing my computer and opening again and nothing happened. I tried pressing the sleep button and nothing happened. I couldnt get the screen to come back on so that I could work. I ended up having to hold down the power button to turn it off and then turn it back on. This has only happened to me once or twice before now, but it is still weird to see. Have any of you encountered this?

 

Did you check the event logs to see if anything got logged?

 

try to kill ntuneservice.exe if you have it!!

 

I have not checked the event logs. Ill do that and let you know (I just got home from school so I am going to relax a little bit). And if I did have ntuneservice.exe, would that definitely be the problem? How would I make sure that is always killed? I dont know if it was running, but I will check in a little while.

 

In the event log, there are a lot of errors. But the one that is right before the sleep problem states this "The speed of processor 0 is being limited by system firmware. The processor has been in this reduced performance state for 71 seconds since the last report."

I do not have ntuneservice.exe running right now btw.

BTW, I dont have a logo for when I startup. It has the loading bar at the bottom that moves across the screen, but it doesnt have a logo in the middle of the screen. Not a big deal, but its kinda weird. Do any of you have that too?

 

Well I have the same thing with my new Dell... Something software is waking it up but I haven't found it yet. I have deactivated every single software/services logging in the even log with no luck. Something is waking my Dell almost ½ hour after standby. Except the the first time it happend I had put the laptop in it's sleeve in a bag :-(. Fortunately nothing melted.

In the BIOS, nothing is set to wake up the laptop.

Good luck finding what's waking up your Sager. On my side, I am planning a new installation soon.

 

Out of curiosity, each time this happens, is it the exact same error in the event log? If you could tell us that it could be a good place to start.

 

Well p boucher, the problem is my computer is NOT waking up even when I try to wake it up.
Skkra: Ill check next time it happens. Again, it has only happened to me about 2 or 3 times since I have had the computer. Thats about 1 time a month so when it happens again ill repost. Thanks for your help!

 

Just post up again to this thread and I'll see what I can do!

 

How about any errors or warnings immediately before that informational event?

Also, if you're really bored, you might get your chipset number, then go over to the Intel website and find the technical data on the chipset, in particular the errata, and check to see if Intel's reporting any sleep-related errata for that chipset.

 

I have attached the events before the problem occured. Hopefully this will help.

 

It's possible that the shutdown is related to the series of errors preceding the shutdown that indicate that the system cannot start the following task: "\Microsoft\Windows\CertificateServicesClient\UserTask"


My speculation is based on the following comment I found regarding Event 6008 (the shutdown event) from this forum page on eventid.net:

Unfortunately, the reference to "MSW2KDB" I cannot resolve because that is available only to subscribers of the eventid.net website.

It looks like the source of the warnings being generated with regard to the certificateservices task that cannot start is this event log:

I would explore that error a bit and see if you can resolve it.

Also, I found a number of references to problems caused by screen-savers, although none directly related to Vista. If you have a screen-saver enabled, try disabling it and then see if that has any effect on the problem.

 

Nope, I dont have any screen savers enabled. I dont know what it is, but I will check out the error logs and post it next time it happens. Maybe we will be able to figure it out from comparing the two. It doesnt bother me that much, but its just really weird. I mean, the hard drive never starts back up so it has to do with something other than the hdd. Maybe its the processor or something? I just know that the power comes on (the blue ring around the power button) and then nothing else. Theres no hdd activity, nothing.

 

I looked at this line for you, since its the error right before your computer gives out. I figure maybe whatever is going wrong here is taking your whole system down by effectively locking it from coming back to life:

BTHidMgr is the Bluetooth HID Manager Service. Do you have BlueTooth devices attached to the computer? If thats the case, it makes me wonder if something isn't being found correctly upon resume. I googled error 7026 and the results showed that a lot of people seem to get this error and have booting problems when their keyboard or mouse is somehow causing an issue. If you have something BlueTooth being used on your machine, maybe that could somehow be the culprit.

Let us know, and be sure to post the log again if/when this happens - that was very helpful.

 

Well, I was using a bluetooth mouse at the time. That being said, I have come out of sleep with the mouse on since then and had no problems. Would it be the mouse or the bluetooth radio? Maybe ill start turning off the bluetooth radio when I put it to sleep.

Weird thing is, I didnt have any bluetooth device when this happened the first two times a couple of months ago. So I'm wondering if the bluetooth is really whats causing it. Maybe it is in this case, but certainly not in the previous cases.

 

I saw another weird thing today regarding my computer coming out of sleep. I opened it to come out of sleep and it started back up like usual. However, my bluetooth radio turned itself on after I opened my screen back up. I wasnt using the bluetooth before I put it to sleep, nor had I planned to use it when it work up. Has anyone else seen that happen to them?

On a side note, when I start up my computer it has no windows logo when it is loading. It just has the loading bar at the bottom. Now thats not a big deal, but I thought that was a pretty weird thing to see. Its been that way since I got my computer in August, but I just thought I would add this in here while I made another post . Any ideas on why my bluetooth is starting when I wake it up or why I have no logo?

 

Vista boot screen has no logo. I have no idea why, it just doesn't

 

Thats a very weird decision on their part. It just feels, empty. Know anything about my bluetooth radio randomly turning on when I wake my computer up?