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    ACPI and Kernel-PnP errors with my P870DM3

    Discussion in 'Sager and Clevo' started by Dr. AMK, Aug 12, 2017.

  1. Dr. AMK

    Dr. AMK Living with Hope

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    Dear respected members,
    I have some strange behavior sometimes when I'm gaming with my DM3, I found those errors in Windows system logs, I'll appreciate if someone can advise.

    Please find attached the errors and Prema Bios information.
    I found the below error as well, but it was deleted:
    "Processor 0 in group 0 exposes the following power management capabilities event ID 55 "

    Specs:
    (EVOK) Clevo P870DM3
    7700K @4.7
    GTX 1080 w Vapor Chamber
    16GB DDR4@3200
    2X330W

    Thank you in advance.
     

    Attached Files:

  2. Mr. Fox

    Mr. Fox BGA Filth-Hating Elitist®

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    I am not sure what is happening with these errors. I have asked @Prema to look and see if he has any ideas or suggestions.
     
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  3. Dr. AMK

    Dr. AMK Living with Hope

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    Thank you for your kindness.
     
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  4. Mr. Fox

    Mr. Fox BGA Filth-Hating Elitist®

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    @Prema mentioned the following suggestions.
    • Depending on the BIOS version "SW Guard Extensions (SGX)" was set to disabled by default in later revisions. So if you had that enabled and the SGX driver was installed by Windows 10 you will have to uninstall that driver and set it to disabled in the BIOS.
    • You may also have to update the Intel ME driver. You want to use the latest ME driver, which may not be what comes in from the Windows Updates catalog. If you have 11.7.0.1002 that is probably new enough.
    • Monitoring software, such HWInfo64, can sometimes trigger requests that are not supported, which can produce errors in the Windows Event Viewer.



    As an FYI, I checked my Windows Event Viewer and I have exactly the same ACPI Warning messages in Windows 10 that are shown in your screen shots. I have ACPI disabled in the BIOS, so that could be producing the error events. If the events are bothersome, you can try enabling ACPI options in the BIOS to see if the errors go away. I prefer to have ACPI disabled. I do not want sleep or hibernation functionality to be present on my systems and I want Windows to have as few power management capabilities as possible. I prefer to control everything manually myself as much as possible.
     
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  5. Dr. AMK

    Dr. AMK Living with Hope

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    Thank you @Mr. Fox and @Prema for your kind support, I'll do the recommendations you said, as I'm following the settings in your video below:

    But my Prema BIOS is older than yours.
     
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  6. Mr. Fox

    Mr. Fox BGA Filth-Hating Elitist®

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    Prema is still making refinements to the DM3 BIOS and once a new final version is available to Partner Shops then HIDevolution will be able to apply it for you. In fact, I am testing another beta for the DM3 right now. There are hardly any changes to the BIOS menus, so most of what you see in the video will be exactly the same.
     
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  7. Mr. Fox

    Mr. Fox BGA Filth-Hating Elitist®

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    The error in the third screen shot (Error3.png) is referencing the hardware ID used by the Intel Chipset drivers. If you are running the Windows 10 native chipset driver (I believe is it dated in 2016), I would recommend installing a newer Intel Chipset Driver along with updating the Intel ME drivers. The newest chipset drivers will give you a bogus release date (7/18/1968) but don't worry about that. Intel obviously made a mistake in the INF so device manager sees the wrong date. It does not hurt anything. Only the version is important. There is also a glitch where the latest ME driver does not show 1035 (shows 1032) but again not something to worry about.

    Intel Chipset Device Software Version 10.1.1.44 WHQL
    After installing you will have to reboot. During installation the screen will go black. After rebooting it may stay black for what seems like a long time the first time. Just wait a minute or two and everything will be fine. It's only on the first reboot.

    Intel Management Engine Interface (MEI) Version 11.7.0.1035 WHQL
    You can update the ME drivers using Device Manager "Have disk" method. No need to run the installer. Browse to the extracted \Drivers\HECI_REL\win10 folder and select it that way.


    upload_2017-8-14_16-24-15.png

     
    Last edited: Aug 14, 2017
  8. Dr. AMK

    Dr. AMK Living with Hope

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    I did all steps as you said, it seems everything working fine. Only the ACPI yellow event still appear after enabling it in the BIOS, and I feel it's not important, I'll just disable ACPI as you did in the video and I'll just forget about the event.

    Thank you so much for your time and kind efforts helping me as always you do with all members.
    Have a nice day @Mr. Fox
     
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  9. Mr. Fox

    Mr. Fox BGA Filth-Hating Elitist®

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    You're welcome, Brother AMK.
     
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  10. Vasudev

    Vasudev Notebook Nobel Laureate

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    The ACPI error can occur due to incorrect overclock set by the user by not synchronizing with EC. I had the issue couple of days. I didn't know Intel MEI firmware could be updated. I'll give a try.
     
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  11. Papusan

    Papusan Jokebook's Sucks! Dont waste your $$$ on Filthy

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    All about IMEI drivers/firmware by win-raid.com (Fernando)

    I use Win-Raid.com's sites for everything of chipset/storage-raid-sata-achi-Nvme/imei drivers. They have more driver sites than only the one for IMEI drivers/firmware.
     
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