Am I just being paranoid about ordering laptop?

I know clevos are high quality laptops and every resellers rating is like 95% positive. But there are so many posts about things going wrong... pixels, video cards, and etc.

Am I just being paranoid about receiving my laptop and there being issues? Im assuming all these issue posts are just like less than 1% of all the clevos shipped right?

 

More people will write to complaint then to write something nice. There's always a small chance for something to go wrong. You also have the "30 Day Sager NO QUESTIONS ASKED Hassle Free Return Policy" with XoticPC just in case all else fails. If there is something wrong, XoticPC will make it right if able, if they can't you can always return it.

 

Trust me, man. Clevo laptops are the best quality for the price in the world right now. Never had any problems with mine so far (its been 5 months now).

The chassis is solid, the screen is absolutely STUNNING, the weight is not that much (considering the hardware), the size is almost the same as every average 15.6" laptop. But the whole package is just amazing. Being able to run everything a desktop can, its simply the best feeling I ever had on a computer.

 

In all reality there can be parts that go bad. It's not common but it does happen. You will get a return period and beyond that you will have a warranty included with the computer. If all parts could be 100% guaranteed to work perfectly forever there would be no need for computer repairs guys. I've owned several desktop computers and a few notebooks and have had to do repairs in the past. It just comes with the territory.

 

It's understandable to be paranoid as there is no perfect laptop, even if the model you choose has no general issues it doesn't mean that the one you get is going to be trouble free.

I have owned Sager, HP, Dell and all have had one issue or another. The better gauge is the support given to the laptops and the ease of resolution in my opinion. The only one I wouldn't buy again is HP, there customer service was horrible.

As for Sager, I consider them great machines just be careful of who you buy it from. Don't judge them just on there sales people, Sales people are trained to get cash out of you, and in general could care less about you once they have it.

 

I wouldn't be worried. Depending on who you purchased with, of course, but all the places that frequent this forum have great reputations and seem to have good return policies. If anything it is more a hassle to return the defective product, in such a situation, but that is the tradeoff when you purchase a much better product online than settling for whatever you can purchase locally.

 

I found when I was researching Clevo/Sager that the majority of the things that go wrong are not actually related to Clevo/Sager. For instance my problem with a dead pixel and poor application of thermal compound, that is the screen maker and the plank applying the compound. When the rare problem does occur all of the extra bits and pieces to provide you with the best cover that are thrown on top are there for is to correct just that. My RMA was superb and very well done and all my worries were gone once it returned with a new screen. Non of this Asus RMA rubbish when your laptop came back after world war 3 had hit it.

You do not need to worry about these bad boys they are built as hard as they look and they perform exactly as they should do.

 

I have had 0 problems since I got mine in August. Like others said, more people will post when they have a problem than when they have a good experience. And even in the few situations something does go wrong, the major resellers on this board seem to take care of any problems ASAP.

 

I will say, if you haven't actually held a Clevo in your hands its hard to understand the build quality of it. They look cheap in most pictures but once you actually get to hold or use one, you can tell it is built like a tank. I use a business grade Lenovo laptop at work and it is built similar to this. And I looove my Lenovo.

 

Also going to second the comment on clevo build quality. The few that I've had the pleasure of using felt good in the hand. Different than a macbook pro but at least as solid feeling. The reseller will make things right and get stuff fixed under warranty if you need them to. I'd go with a clevo\sager before i'd go with most other manufacturers

Sent from my SPH-D700 using Tapatalk

 

Actually, the "Dead Pixel Guarantee" options is a HUGE psychological turn-off for customers.

I realize that the more seasoned users know that stuck pixels just come with the game when it comes to LCD technology. The Guarantee is one of those things that people buy as insurance when they know this.

For the majority of people, they see that and the first thing that comes into mind is.. "Man.. I have to pay $XX to guarantee that i don't get crap in the box? Dell, Lenovo, Sony, and HP don't make me do that! This must be a real gamble!"

Then there is another subset that figure its an extortion. If you DONT pay the fee for the Guarantee, they will stick you a bad panel. They know which panels are good and which are bad and only give the good panels to the people that pay.

Its a bad idea all around.

Best approach would be to offer Replacement Pannels for $XX as part of the warranty. It would give people much more confidence.

 

What people should really think is "Wow these guys offer a 0 dead pixel policy, Dell, Lenovo, Sony, and HP dont offer me the option for that, these guys are great!"

While I understand what you mean by saying it can be a turn off to make a customer think about things going bad right off the bat what they dont realize is that all computer brands have some type of tolerance for dead pixels.

Here is an example of some company Dead pixel policy
Dell 7, IBM 9 to 16, HP/Compaq 9, LG / LG.Philips 10, Sony 5,Toshiba 5
Sourced from Dead Pixels on Notebook Screens

 

Oh, i agree, for me, its no big deal to see the policy. I have been in IT for 15 years (and computers for almost 25) and i'm quite used to Dead Pixels and think the guarantee is good.

However, I think having the guarantee option, especially at the top of the ordering page, sends the wrong message. I understand that it is a money maker (like all insurance/warranty options). But, I bet if you folks moved that option to the Bottom of the options list, you would probably see some better sales results.

I know price matters, but have you thought of increasing the price of the machine by $25-$50 and making it standard on all orders? Talk about adding confidence..

Or.. Just have the option to get a new panel in the warranty. 5+ dead pixels and your panel gets replaced Free, If there are less than 5, you can have it exchanged for $75-$100.

Its all marketing nuance..

 

And regardless of dead pixel insurance or not, most retailers do offer a 30 day money back guarantee (which you could take advantage of if you had dead pixels but no warranty). The warranties are usually there to guarantee a perfect machine out of the box the first time, or the retailer covers the cost to make it right.

 

Clevo laptops have the best quality for the reasonable price. There are always some bad comments eventhough how good the product is...