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    Anyone with the NP8753S/NP8753R have trackpad issues?

    Discussion in 'Sager and Clevo' started by duped_windforce, Jan 14, 2022.

  1. duped_windforce

    duped_windforce Newbie

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    I recently took delivery on a NP8753R which I'm overall very happy with, the only issue I'm having is the trackpad. Basically the middle/center of the trackpad does not respond properly leaving only the sides usable. I spoke with a tech and he said it's because the fingerprint scanner is in the middle but that seems like really poor design. Anyone else having this issues? I could understand a small portion of the trackpad being affected by the sensor but not the enter middle portion. Gives very little room to use it properly.

    Any feedback would be much appreciated. I get that most people will use an external mouse but every now and again I like to use the trackpad.

    Edit: Uploaded a video that shows the problem in greater detail. You'll see the trackpad works on the sides but not in the middle

    https://imgur.com/gallery/gwZzS6y
     
    Last edited: Jan 21, 2022
    duped_windforce, Jan 14, 2022
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  2. Meaker@Sager

    Meaker@Sager Company Representative

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    When you say not properly what do you mean?
     
    Meaker@Sager, Jan 18, 2022
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  3. duped_windforce

    duped_windforce Newbie

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    For example, if I were to run my finger across the track pad (from left to right) it will skip/jump whenever I pass through the middle. Doesn't matter from what direction or where in the middle. It's like there is a thin sliver of the track pad (in the middle) that is not responsive (possibly due to finger print scanner, I'm not sure)

    So I cannot use the track pad like I normally would, I have to avoid the middle by either using the left side or right side of trackpad.
     
    duped_windforce, Jan 18, 2022
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  4. Meaker@Sager

    Meaker@Sager Company Representative

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    I've honestly not used the trackpads with under surface finger print readers. If you just keep to the middle does it work?
     
    Meaker@Sager, Jan 18, 2022
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  5. duped_windforce

    duped_windforce Newbie

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    No if I keep to middle it will skip around a bunch
     
    duped_windforce, Jan 18, 2022
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  6. Meaker@Sager

    Meaker@Sager Company Representative

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    Does seem to make it being under the surface a bit pointless, have you taken a video of the abrupt movement and sent it to show how bad it is?
     
    Meaker@Sager, Jan 18, 2022
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  7. duped_windforce

    duped_windforce Newbie

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    No but I can do that, was mainly curious to see if other people had the same issue or if this was exclusive to my machine. I can take a video when I get home and upload here if you think that would be useful.
     
    duped_windforce, Jan 18, 2022
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  8. duped_windforce

    duped_windforce Newbie

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    Finally got around to taking a video, please see imgur link below!

    https://imgur.com/gallery/gwZzS6y
     
    duped_windforce, Jan 21, 2022
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  9. Meaker@Sager

    Meaker@Sager Company Representative

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    Have you sent that to support?
     
    Meaker@Sager, Jan 21, 2022
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  10. duped_windforce

    duped_windforce Newbie

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    Not yet, I'll have to do that.
     
    duped_windforce, Jan 21, 2022
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