Ask regarding gtx980m repair from TFix

I need an advise because i think i'm under a scam from Tfix(.co.uk)

so to resume, my gtx980m died from heat so i decide to send it to tfix. I exchange many mails before agreed to send the gpu but there complication start,
First i discuss with him about shipping, i tell him 60euro of shipping is quite expensive, he answer me its DHL and he cant do anything for that. I guess it was 60euro because on the facture, it was wrotten 50+10taxes but without currency so i send this mail saying 60euro is expensive. Je didnt denied the currency.
Now that he got my gpu, he send me back a disclaimer saying about the reparation it will cost with repair service 160. Still no currency in the facture. And he wrotte in the disclaimer ar the end:
' board only rework service is not covered by our usual warranty'...

And by email he told me after furter ask from myself, that currency is GPB not euro, and he dont agree to show picture of the work of my gpu and this sentence 'Please be aware that we will not diagnose or test your circuit board.'

All this after he received my gpu and even before i ship my gpu he didnt denied currency was not in euro.

Is it a scam company or i should trust them? Because 210euro for assumption of working back is a bit expensive no? And i tried to gave me a price for working but he didnt want to, he repeat that i needed to send it firstly to estimate.

Thanks for any answers in advance,

 

its kinda hard to understand what you are saying as I suspect you are from a non English speaking country, but I didn't even know it was possible to fix a gpu that was fried from over heating....more than likely I would trust your gut feeling that this probably is a scam now I am not for sure because as I said I have just never heard of this before....you would think for someone who charges that much money that they would be a little more professional with you. Just a suggestion you might get more replies if people can understand what you are saying better so you could try google translate and just type your language than have it translated into English....I hope you aren't being scam'd and I hate liars and thieves ....so good luck...keep me updated if you could on how this turns out...Thanks

edit

maybe its not a scam I just found a review here check it out...but the person who used them was not happy and their card only works a few weeks

http://www.yelp.com/biz/tfix-mitcham

 

Thanks lol yes.. i speak french, i will try reddit my text
What i tried to explain is after receiving my gpu,
-he told me that currency was not in euro but Gpb only after receiving my gpu. With mail trading before shipping i was speaking in euro, he didnt denied this currency was wrong.
-After receiving my gpu, he ask me to sign a disclaimer. This disclaimer is telling that if they dont make it work, it's not a reason to ask money back.
-After he received my gpu, as their servise 'take the time' to diagnose my gpu, he tell me they will work on it. this work is 100pounds tax included. But they refuse to take pictures or screening the reparation. They also tell me they will not test the circuit board before and after the work. I guess and it obviously mean it's like doing chirurgy to a patient without knowing where and if he really need one...

I feel like i will just drope 160pounds, more than 200euro. The most unfair part is he really start talking with more precision when he knew i could do nothing because my gpu is on their shop.

Hope it was more understandable

 

That's ridiculous. They clearly state on their site that it's 49.99 GBP for a reball. Unless you somehow managed to get the chip so hot that the core itself is damaged or the board warped they should just reball it and send it back. What they are saying is that they don't guarantee that something else isn't wrong with the card and only that they will do the reball. The problem with these companies is quite often the reball job is poor and the card fails again in short order. I couldn't really find a lot about this company which is odd considering they claim they do over 60 reballs a day. I find that highly difficult to believe. Best of luck with them but they are certainly employing scam tactics by not being upfront about pricing and basically offering zero guarantee for the work they do (or don't do).

 

I was a bit aggressive in my last message saying it's not professional to do blind job.
So i replied to me he will do a another process toward my gpu: ''Changed ultrasonic cleaning to conditional instead of mandatory procedure'' meaning in text explanation a simple baking with insepction and its the only procedure they are doing with gpu...
THE best parts is that he said price is still the same as first.
He is completely joking with me, the service price stay the same for a less job. So i have to pay 100pounds for baking without assurance and 60pounds for shipping back.
I'm completely out fo mind. If i want a proove of working or not, they ask me to ship my laptop...never ever to these *******.
The only kind replies i received from them is actually discussing on weekend.

Ethrem, as they told me, they have nothing to test or to see how much damaged the gpu is. I think if i read well their description, they only got a kinda electronic microscope to see connection between resistor as example.
So they don't have any tools to discover broken vram or damaged core. I realise this only with their ********* disclaimer after they received my gpu.

 

Unfortunately that's pretty standard procedure with mobile cards. Desktop cards they just stick in a test motherboard but laptop cards they would generally need the whole machine much like when they repair a console and so on. Its unfortunate they didn't disclose their prices to you before you shipped it to them and since they are in the UK, I don't know what, if any relief, you can get from consumer protection agencies on the matter. Hopefully they reball it and send it back in working condition for you.

 

Yes. Since i'm not in uk, shipping back is not free and they only ship with DHL. i knew about that.
If i want some luck to have it repaired, i think the only solution is to find on the marked a gtx980m core, but as i dont speak chinese, i cannot find back the website where they were selling it for 100$.
It was a chinese website, cannot find it anymore :/

 

They are Officially scammer team. He keep saying its same price, 100 pounds for any works done even for a reballing. And on their website its wrotten 10pounds reballing.
So people should take care before sending something to these liar.

 

Someone in mainland UK who can receive my broken gpu and shipping it back to me with royal mail in romania? I will pay the shipping and a little bonus to avoid to receive from them as they only want to ship it with dhl and its very expensive. i can pay with paypal. Limit date is 20 november.

 

dude you know even if you have your gpu reball'd that will only last a short time before it fails again, why not take all this money you are spending trying to fix a broken gpu and apply that money to saving up for a new 980m? Best of luck!

 

I didnt do anything as they want me to pay in total 160pounds with 0 warranty and not even a test of functionality ( voltage current ). But if i want it back i have to pay shipping, 60pounds otherwise i need to find a local uk who can ship it to me without using dhl. If nothing found before 20november, i have to pay a monthly tax so they keep it otherwise i have to ask to throw it.
My best and last solution is to ship it in china, so they can replace the BGA it's not expensive that option.

 

Where in the uk are they based?

 

Their address:
TFix
Generator Business Centre
95 Miles Road
Mitcham Surrey
CR4 3FH
United Kingdom

 

They seem legit when is about fixing little problem with laptop, console, transitor and so on but about gpu and their 0 testing and 0 warranty for 100pounds blind works without shipping, that's unfair.
I purpose them about i send a BGA from china, their answer was, "The price of £9.99 applies to integrated circuit BGA reballing application. This does not include removing and soldering IC to PCB."
The last part is his initial price= 100pounds. So with a new BGA, i have to pay more. Sure it should be good and working back but AS they can't test it because they don't have the material for ( what a joke....)= no warranty.
Also, i told them i refuse to pay a tax for keeping my gpu. It was not wrotten or mentionned in contract about that new rules taxes ( i signed a contract after they received my gpu). They know i was right so i was kindly told to find a way to took back my gpu before the 20 november.
They seem kind before they received my gpu. After that, i completely regrets to have lost money with them ( shipping ). Hopefully their shi* diagnostic was free. Diagnostic was base from what i told them about my issue.

 

About the only people about to properly test MXM GPUs would be places like MSI/Clevo research facilities, so I'm not surprised. Then after vat and the time/equipment required to do the work I am not surprised either they can't test it.

For instance when I got my BIOS de-soldrered from my laptop motherboard I did not expect them to test the bare board as it requires special parts.

 

There is also eurocom. but they only offer this service with their own gpu.

Desoldering a bios is like 6pin i can do it but desoldering a BGA oh god it much more complicated i dont have the tool following. What i didnt like is paying 160pounds with no warranty.
On their contract it was wrotten they will test the board but this is only offer with no mxm so they should recalculate their price as this is not the same as desktop.
I think i will find a chinese who can do the job but when..idk

 

You send it to China you're risking losing the card entirely.

Honestly reballed cards have a very high chance of failing again, you really are better off replacing the card even if it's a downgrade like the 780M

 

Your totally right Ethrem, but as i allready have a 980m, i wanted my sli but if i calculate this job done in china, it will cost me less than anything in europe/US. For example, in china, they did my paint custom and new ABS plastic quality of my bike for less than 250$ and shipping included. Here in my city they asked like 300$ just the same paint custom without abs body bike. China can be good if we found the good sellor

At this moment, i ask 2 people if they can receive my gpu and shipping back to me, if they cant do it, i will certainly ask to throw the gpu. So not sure yet i will receive back my gpu.

 

Their office is pretty close to us, around 15km away. I'm reluctant to get involved in the main situation and complaint as I don't know exactly what was said by whom at each point. But if you want me to arrange shipping for you I can do that, unfortunately I don't think it will help however as their DHL pricing is correct. We have an international DHL account and our pricing is as follows:

- €44 inc VAT for uninsured shipping UK to Romaina
- €62 inc VAT for insured shipping UK to Romania

I wouldn't be comfortable sending it uninsured.

Considering that you have a 980M, shouldn't it still be in warranty with whoever you bought it from?

 

Thanks for you kind message XMG, but someone is helping me to ship it with cheap method But as this gpu is kinda death, i really dont need to have an insurrance. That is the reason i try to find a cheap method to receive it back as maybe it will never work back.

I baught it to upgrademonkey but only 3 months warranty. I ask them if they have a program to repair it but they told me no. Too bad it wasnt 1 year warranty. i should have baught their 3 years warranty.

 

@DARCODER ah I see, no problem then!

Bear in mind that if you bought the GPU as "new" then by law it has a one year warranty and thus the seller has to repair, replace or refund for you.

Only if the GPU was sold to you as "used" can they put a warranty of less than one year (for example 3 months).

If you want it fixed by someone who can do it properly and test it for you, contact either the UK or German official Clevo Service Center http://www.clevo.com.tw/clevo_contact.asp?lang=en

 

I don't know, it is wroten: "new but see details"... and on their site it is clairly mentionned 3 months :/
http://www.befr.ebay.be/itm/Nvidia-...264294?hash=item3aae69ace6:g:83EAAOSwD0lUdB15

I will call them thanks

 

Just my two cents. In the future I'd try contacting these guys.

http://www.rossmanngroup.com/

Their prices are a bit more expensive but they don't BS around. They also specialize in repairing laptops (they'll do other machines even-though they primarily advertise macbooks) so their more familiar with our products. In my opinion it's worth the cost to ship them your gpu internationally for the job they'll do.

 

i don't think they can repair GPU as it mostly need new bga or difficult reballs.
But finally received my gpu and i ship it back to Upgrademonkey, they accept my gpu for repair at my cost. For me it is the last solution. I will see how much does it cost or if they will replace it for a price.

i also sent message to clevo uk and germany. Clebo De answered me with a RMA number but i ask them about a minimum&maximum price. They told me they will send a price list but i never receive anything.

 

Wow that took a little time to get there, I did not expect that long.

 

Because monday was a break day and tuesday was national day in romania. but it doesn't matter as it will take time to arrive in china :/

 

Update: my gpu was well received by UpgradeMonkey and they send it back to usine. They diagnosed Vram error due of heat. So finally no BGA death! They are waiting for parts to start reparation.

 

can't wait to see how this works out..

 

Well they send it back to me after 3 months....usine didnt have any parts to replace, i'm laughing about it...like they are in the country where all piece are there, i find plenty of vram in taobao and ebay but they didnt find any parts...wtf. Don't know what to think about...i will try some tips from Khenglish. Otherwize i will sell it as broken part because im really lazy to start finding someone to switch vrams or idk...

 

It starts getting pretty deep when you start replacing Vram on the MXM board... I did consider getting faster rated chips placed on my card at one point.

 

i dont want to play with reball/reflow... maybe a day when i got time to learn it and materials to practice^^but will not be soon. i think this gpu will find a place in the marketplace )