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    Asking for diagnostic report after laptop warranty repair

    Discussion in 'Sager and Clevo' started by bob delaney, Jul 19, 2017.

  1. bob delaney

    bob delaney Newbie

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    I recently sent my Sager NP8677 back to Sager last week for warranty repair due to display issues. I asked if I would be able to get a diagnostic report of what was wrong with the laptop after they were finished, but was told that the RMA department would not provide a diagnostic report. This is my first time sending a laptop out for servicing, is asking for a diagnostic report an unfair question?
     
    bob delaney, Jul 19, 2017
    #1
  2. don_svetlio

    don_svetlio In the Pipe, Five by Five.

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    don_svetlio, Jul 19, 2017
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  3. Meaker@Sager

    Meaker@Sager Company Representative

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    We don't normally by default but if you email with the RMA number back to support and ask for one after they should be able to give you one.
     
    Meaker@Sager, Jul 19, 2017
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  4. bob delaney

    bob delaney Newbie

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    okay, I'll try emailing after they complete the repairs
     
    bob delaney, Jul 19, 2017
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  5. Meaker@Sager

    Meaker@Sager Company Representative

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    Let me know if you have any issues :)
     
    Meaker@Sager, Jul 20, 2017
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  6. Prostar Computer

    Prostar Computer Company Representative

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    It's not unfair. Not everyone provides a printout or an automated email with diagnostic info on each RMA. As long as support is able and willing to convey services rendered, it's just a matter of requesting that info so you have something on record, too.
     
    Prostar Computer, Jul 20, 2017
    #6