The Notebook Review forums were hosted by TechTarget, who shut down them down on January 31, 2022. This static read-only archive was pulled by NBR forum users between January 20 and January 31, 2022, in an effort to make sure that the valuable technical information that had been posted on the forums is preserved. For current discussions, many NBR forum users moved over to NotebookTalk.net after the shutdown.
Problems? See this thread at archive.org.

    Asking for diagnostic report after laptop warranty repair

    Discussion in 'Sager and Clevo' started by bob delaney, Jul 19, 2017.

  1. bob delaney

    bob delaney Newbie

    Reputations:
    0
    Messages:
    2
    Likes Received:
    0
    Trophy Points:
    5
    I recently sent my Sager NP8677 back to Sager last week for warranty repair due to display issues. I asked if I would be able to get a diagnostic report of what was wrong with the laptop after they were finished, but was told that the RMA department would not provide a diagnostic report. This is my first time sending a laptop out for servicing, is asking for a diagnostic report an unfair question?
     
  2. don_svetlio

    don_svetlio In the Pipe, Five by Five.

    Reputations:
    351
    Messages:
    3,616
    Likes Received:
    1,825
    Trophy Points:
    231
  3. Meaker@Sager

    Meaker@Sager Company Representative

    Reputations:
    9,436
    Messages:
    58,194
    Likes Received:
    17,909
    Trophy Points:
    931
    We don't normally by default but if you email with the RMA number back to support and ask for one after they should be able to give you one.
     
  4. bob delaney

    bob delaney Newbie

    Reputations:
    0
    Messages:
    2
    Likes Received:
    0
    Trophy Points:
    5
    okay, I'll try emailing after they complete the repairs
     
  5. Meaker@Sager

    Meaker@Sager Company Representative

    Reputations:
    9,436
    Messages:
    58,194
    Likes Received:
    17,909
    Trophy Points:
    931
    Let me know if you have any issues :)
     
  6. Prostar Computer

    Prostar Computer Company Representative

    Reputations:
    1,257
    Messages:
    7,426
    Likes Received:
    1,016
    Trophy Points:
    331
    It's not unfair. Not everyone provides a printout or an automated email with diagnostic info on each RMA. As long as support is able and willing to convey services rendered, it's just a matter of requesting that info so you have something on record, too.