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    Authentec Fingerprint scanner windows update made it unusable?

    Discussion in 'Sager and Clevo' started by erikk, Oct 11, 2012.

  1. erikk

    erikk Notebook Consultant

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    I have an NP9170 and there was a windows update for the Authentec Fingerprint scanner a day or two ago and I updated it. Now I can't log into my computer using the fingerprint scanner. I tried going into the Authentec software and didn't even see any information for windows logon there. In the control panel I finally tried removing the biometric data and that at least changed things. Now when I go into Authentec it asks me to enroll and I follow the steps and when it asks for the second swipe of the same finger I cannot get it to work. The red bar keeps going over and then it says "it looks like you're having trouble would you like to try again?" and if I say yes the same thing happens and if I say no it just exits the program. If I go back into biometric devices from the control panel and click "Use your fingerprint with Windows" it just opens the Authentec suite and the whole rigamarole starts again.

    I know the next troubleshooting step would probably be to remove the program and reinstall the original one from Sager but has anyone encountered this and found a different resolution? Or any ideas?

    Thanks in advance for any help.
     
    erikk, Oct 11, 2012
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  2. Support.1@XOTIC PC

    Support.1@XOTIC PC Company Representative

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    You typically never want to install any driver updates from Windows Update. Almost always screw something up. You're best solution is to uninstall and reinstall and deal with the easy fix rather than trying to troubleshoot a problem that might not be able to be solved any other way.
     
    Support.1@XOTIC PC, Oct 11, 2012
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  3. king601

    king601 Notebook Consultant

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    I saw the update 2 days ago and I updates yesterday . Everything works fine here. If you have the problem re-install the software
     
    king601, Oct 11, 2012
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  4. Support.3@XOTIC PC

    Support.3@XOTIC PC Company Representative

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    If you haven't changed much else consider doing a system restore to just before you updated that, then of course don't do that update after.
     
    Support.3@XOTIC PC, Oct 11, 2012
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  5. Zymphad

    Zymphad Zymphad

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    Works awesome for me. Drivers seem to be good.
     
    Zymphad, Oct 12, 2012
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  6. MrDJ

    MrDJ Notebook Nobel Laureate

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    fingerprint scanner on P150 can also be a bit iffy especially after going to sleep. works fine most of the time but after sleep it just doesnt want to work. that was until my fingers were getting so sore from trying that i licked my finger and since then it works every time.
    so even though youve done a windows update its worth a try before a system restore. lick finger and try again. :D
     
    MrDJ, Oct 12, 2012
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  7. Support.1@XOTIC PC

    Support.1@XOTIC PC Company Representative

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    Possibly the most Sagely advise I have ever read
     
    Support.1@XOTIC PC, Oct 12, 2012
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  8. MrDJ

    MrDJ Notebook Nobel Laureate

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    but it works :D
     
    MrDJ, Oct 12, 2012
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  9. littlecx

    littlecx Notebook Deity

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    will it work better if i ask my girl do this for me?
     
    littlecx, Oct 12, 2012
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  10. m3n00b

    m3n00b Notebook Evangelist

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    I also installed this update and it made my scanner unusable. Go into device manager and roll back the driver. Worked for me.

    ...tapatalk...
     
    m3n00b, Oct 12, 2012
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  11. MrDJ

    MrDJ Notebook Nobel Laureate

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    it might do but she will need to cook you a meal first,do the laundry,dig the garden and cut the grass (unless you live on the 14th floor) and by then it should work for her as shes built up a sweat :D me going to hide now.
     
    MrDJ, Oct 12, 2012
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  12. Vozier

    Vozier Notebook Evangelist

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    In my case it actually started working much better than before (it was unusable for me), so weird....
     
    Vozier, Oct 15, 2012
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  13. eriannmx

    eriannmx Notebook Consultant

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    So what was the fix for this? I tried uninstalling and reinstalling from executable from sager's webpage and still doesnt work for me :/
     
    eriannmx, Oct 28, 2012
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  14. jaybee83

    jaybee83 Biotech-Doc

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    jaybee83, Oct 28, 2012
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  15. erikk

    erikk Notebook Consultant

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    uninstalling and going back to the original driver from Sager fixed it for me. I hid the update in Windows update and forgot all about it.
     
    erikk, Oct 28, 2012
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  16. eriannmx

    eriannmx Notebook Consultant

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    Does anyone know where the windows update file is? Everytime I uninstall this driver from hell it installs itself up again!!!!!!!!!
     
    eriannmx, Oct 31, 2012
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  17. erikk

    erikk Notebook Consultant

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    BTW since this thread popped up again, I upgraded to Windows 8 and the driver provided by Sager for the fingerprint reader has the same problem for me as the one provided by Windows Update before. Uninstalling it and deleting the driver allows it to work but it's definitely annoying.
     
    erikk, Oct 31, 2012
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  18. icehot

    icehot Notebook Geek

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    Thanks!!! That was bugging me most of the evening, didn't even think to remove the driver cos I figured it was just part of the windows default lol
     
    icehot, Jan 14, 2013
    #18