BSOD and Dead Pixel

Hey guys,
I've been having problems with my NP4658.

Earlier this week, I got a BSOD for bad ram, and now I have a dead pixel. I've emailed Sager support but won't hear from them until tomorrow. Is there any reassurance from anyone who's dealt with customer support that I'll get some promising help? This laptop is only about 2 weeks old.

Sorry, this if this is just a rant of sorts, but I am not happy.

 

Getting the RAM replaced should be no problem at all. If you can figure our which stick is bad they will often swap out just that stick so you dont have to send the whole computer in.

However the single dead pixel may not be unless you got the 0 dead pixel policy. If you did not get that then Sagers policy will require 5 total or 1 in the middle. To determine the middle you can trace out a tic-tac-toe board on the screen and if its in that middle one then a single one is covered.

 

Damn, that's incredibly annoying. I did not expect a dead pixel in a thousand dollar unit, and to think I switched from HP in hopes that I would get a less crappy unit.

I have yet to find a way to test the ram with the method the told me to. They want me to test it with an iso file, but I do not have the CD drive installed, rather i got the hard drive caddy option.

 

im not sure about your model if you have 2 or 4 ram slots but as youve got 2x 8gb sticks lets hope they are in the base as normally the other 2 are under the keyboard.

remove the base, normally about 6 or 8 screws and you should see the ram sticks. firstly check they are seated corectly as one could have worked lose in transit but saying that if its worked for the last 2 weeks then its most prob not that.
remove one of the ram sticks and then try and boot. then do the same for the other ram stick and then report back.

 

If the pixel is a staying on a certain color it could be stuck which you may be able to fix by gently rubbing it or running software made to get them unstuck. You can find some ideas by googling "fix stuck pixel". If its black or white it is most likely dead and cant be fixed.

 

You can get lucky for 'dead' pixels by lightly (I stress lightly) flicking the pixel with your fingertip. This also works for stuck pixels if gentle rubbing doesn't work.

My wife's old Asus had a dead (black) pixel on the edge that light flicking with my finger 'fixed' it.

 

And so you probably did get a less crappy system. The pixel policy is enforced by the screen manufacturer, unfortunately. They consider this a 'within tolerance' thing.

You can try what Ashen-Shugar suggested in rubbing the pixel very gently (preferably with something soft, such as a pencil eraser). Apply very, very mild heat to the pixel as well; if it's a "stuck" pixel, you may be able to get rid of it this way. A "dead" pixel, however, will most likely remain dead.