BSOD on Clevo N170 - Windows 10

Clevo N170, i7 Skylake, Nvidia 960m, 16 GB, 1 ssd Kingston V300 240 GB + 1 Seagate Momentum 7200 - 500 GB.

Win 10 Pro 64bit - not activated.

BSOD from time to time when:
- playing games more than 10-20 min (dump related to DRIVER_IRQL_NOT_LESS_OR_EQUAL - HKMouFltr.sys)
- playing games and returning in Windows (dump related to DRIVER_POWER_STATE_FAILURE - pci.sys)

details:
BIOS version: 1.05.07
KBS/EC Firmware revision: 1.05.02
ME FW version: 11.0.0.1178

all drivers up to date from Clevo website.

Latest dump details:

1: kd> !analyze -v
*******************************************************************************
* *
* Bugcheck Analysis *
* *
*******************************************************************************

DRIVER_IRQL_NOT_LESS_OR_EQUAL (d1)
An attempt was made to access a pageable (or completely invalid) address at an
interrupt request level (IRQL) that is too high. This is usually
caused by drivers using improper addresses.
If kernel debugger is available get stack backtrace.
Arguments:
Arg1: ffffcf817c33afd8, memory referenced
Arg2: 0000000000000002, IRQL
Arg3: 0000000000000000, value 0 = read operation, 1 = write operation
Arg4: fffff801701f1807, address which referenced memory

Debugging Details:
------------------


DUMP_FILE_ATTRIBUTES: 0x8
Kernel Generated Triage Dump

READ_ADDRESS: unable to get nt!MmSpecialPoolStart
unable to get nt!MmSpecialPoolEnd
unable to get nt!MmPagedPoolEnd
unable to get nt!MmNonPagedPoolStart
unable to get nt!MmSizeOfNonPagedPoolInBytes
ffffcf817c33afd8

CURRENT_IRQL: 2

FAULTING_IP:
HKMouFltr+1807
fffff801`701f1807 8b4708 mov eax,dword ptr [rdi+8]

CUSTOMER_CRASH_COUNT: 1

DEFAULT_BUCKET_ID: WIN8_DRIVER_FAULT

BUGCHECK_STR: AV

PROCESS_NAME: System

ANALYSIS_VERSION: 6.3.9600.17336 (debuggers(dbg).150226-1500) amd64fre

DPC_STACK_BASE: FFFFD000A13ADFB0

TRAP_FRAME: ffffd000a13a4d60 -- (.trap 0xffffd000a13a4d60)
NOTE: The trap frame does not contain all registers.
Some register values may be zeroed or incorrect.
rax=0000000000000001 rbx=0000000000000000 rcx=0000000000000206
rdx=000000000000082f rsi=0000000000000000 rdi=0000000000000000
rip=fffff801701f1807 rsp=ffffd000a13a4ef0 rbp=0000000000000018
r8=000000000000082f r9=000000000000002f r10=00000000000000ff
r11=fffff8029f674000 r12=0000000000000000 r13=0000000000000000
r14=0000000000000000 r15=0000000000000000
iopl=0 nv up ei pl nz na pe nc
HKMouFltr+0x1807:
fffff801`701f1807 8b4708 mov eax,dword ptr [rdi+8] ds:00000000`00000008=????????
Resetting default scope

LAST_CONTROL_TRANSFER: from fffff8029f7c12e9 to fffff8029f7b6760

STACK_TEXT:
ffffd000`a13a4c18 fffff802`9f7c12e9 : 00000000`0000000a ffffcf81`7c33afd8 00000000`00000002 00000000`00000000 : nt!KeBugCheckEx
ffffd000`a13a4c20 fffff802`9f7bfac7 : ffffe001`28f9e040 00000000`00000001 ffffe001`28f9e1b0 00000000`00000000 : nt!KiBugCheckDispatch+0x69
ffffd000`a13a4d60 fffff801`701f1807 : 00000000`00000000 ffffe001`28f94910 00000000`00000018 ffffe001`28f942fc : nt!KiPageFault+0x247
ffffd000`a13a4ef0 00000000`00000000 : ffffe001`28f94910 00000000`00000018 ffffe001`28f942fc ffffe001`28f942fc : HKMouFltr+0x1807


STACK_COMMAND: kb

FOLLOWUP_IP:
HKMouFltr+1807
fffff801`701f1807 8b4708 mov eax,dword ptr [rdi+8]

SYMBOL_STACK_INDEX: 3

SYMBOL_NAME: HKMouFltr+1807

FOLLOWUP_NAME: MachineOwner

MODULE_NAME: HKMouFltr

IMAGE_NAME: HKMouFltr.sys

DEBUG_FLR_IMAGE_TIMESTAMP: 5514ef67

FAILURE_BUCKET_ID: AV_HKMouFltr+1807

BUCKET_ID: AV_HKMouFltr+1807

ANALYSIS_SOURCE: KM

FAILURE_ID_HASH_STRING: km:av_hkmoufltr+1807

FAILURE_ID_HASH: {a6b019ed-18ab-9c09-6fcb-ad2ca33ad001}

Followup: MachineOwner

1: kd> lmvm HKMouFltr
start end module name
fffff801`701f0000 fffff801`701ff000 HKMouFltr T (no symbols)
Loaded symbol image file: HKMouFltr.sys
Image path: HKMouFltr.sys
Image name: HKMouFltr.sys
Timestamp: Fri Mar 27 07:49:27 2015 (5514EF67)
CheckSum: 0001746C
ImageSize: 0000F000
Translations: 0000.04b0 0000.04e4 0409.04b0 0409.04e4

Any hints?

Thanks in advance...

 

HKMouFltr sounds like the hotkey utility.

What version of the utility are you running?

 

Hello Prostar Computer, and thanks for your answer.

I've got BSODs on both 5.0000.0.22 and 5.0000.0.27 versions.

Right now I'm on 27th version, BSODs when playing games for 10-15 minutes...

 

what sort of temperatures for cpu and gpu are you getting when it crashes.
free monitoring software can be found in link below.

 

Op, check temps with HWinfo64.. It's an all in 1 software and you don't need a lot of seperate ones...