Before Buying from Sager

For potential buyers interested in Sager I recommend finding a different company. Sager computers really are poorly made products. After only a year and half my computer is now broken. They have the worst customer service I have ever seen. They claim to have the best warranty's and customer service but they could care less. I talked to the manager of Sager support and he made many rude remarks. They are not professional and very difficult to deal with. It is by far the worst computer I have ever owned and it was a waste of $2000.
Do Not buy a Sager computer.
There is a reason why the BBB gives them an F
BBB Business Review of Sager-Midern Computer, Inc. - Computer Dealers Retail - City of Industry, CA

 

As this is a very active Sager community, this seems like flame bait.

I'm sorry to hear you've had a bad experience but as in all of customer support these days, there isn't any company that would get an A.

Though I have heard bad things about dealing with Sager, which is why it is usually recommended to buy through a reseller. They offer better prices and better/longer support.

 

If you read around here almost everyone says don't buy from Sager...

 

Sorry to hear about your experience. As far as Sager quality goes i must disagree with you, i think Clevos are top notch quality laptops.

Words to live by when it comes to customer support.

1. You'll catch more flies with honey than vinegar. Don't be rude with the representative. Just cause you have a warranty doesn't mean you have the right to be rude.

2. Any and all companies will stand by their representative, if you treat the rep like dirt and he snaps back at you, the management will back up his employee before you 9.9 times out of 10.

3. Warranties - and i can't stress this enough. A 2 year warranty for example, is in fact 2 years, not 2 years and 1 day, 2 years and 2 days ... 2 years. If someone were to extend your warranty for free then nothing would ever run out of warranty.

4. Last but not least, we are here to help. Maybe give your problem a shot in here and let's see what we can come up with to help you out.

 

Just as everyone has said, never buy directly from Sager. They're pretty horrible when it comes to customers. The resellers around make up the ground for the more full-on service, extra warranty options, and more user-friendly staff and forum representatives.

^NovaH is a reseller rep, and I think he's a better substitute than Sager's support

 

How about buying from Sager resellers for example:

BBB Review of PowerNotebooks.com in Genoa, NV

This is where I bought my laptop, and I received great customer service.

 

I am about to pull the trigger on a Sager, but after following the forums for a while, it is pretty evident that the way to go is through a reseller. I have read great reviews of the resellers on here, and they are very involved in the forums to help. Now just waiting on the backlog of SB books to clear.

 

Hey OP, sorry you didn't do your research before buying. Pretty expensive lesson.

 

I'm having trouble finding Xotic PC on the BBB site, anyone got a link?

 

Did this on my phone so it may be a link to the mobile site..

If it is, just google "xotic pc BBB"

 

Cool, they got an A+ as well...i guess that means it's not the clevos that suck but sager's customer support itself?

 

Exactly

That's my take on it anyways. This being my first Sager, my hopes are pretty high. Ive also got pretty high standards but, I feel like they'll be met by Mythlogic

 

I have a question, why can't the resellers just import directly from Clevo like Sager does if its supposedly such a horrible company to deal with? Does that make them have to get involved more into the technical side of things or something and they want to avoid the expenses?

 

Yes. Clevo only sells the chasis without the inside (ie. CPU/video card, etc.), and therefore the resellers take from Sager a built system to sell.

From the business side of things, being a reseller you don't need to keep around a person that does the technical stuff (assemble, diagnose, etc.) and only need sales rep and customer service rep. On the other hand, being a builder (like Mythlogic and Malibal) means that you need to hire a techie on top. (Although I'm sure resellers have a few techie for testing before shipping and such, but it's still a lot less requirement compared to a builder.)

Whereas, it is in general much cheaper from the man power aspect if they could just get sager to assemble and ship it back to them for warranty repair as sager will be the ones covering the cost of repair and the labor of whoever fixes it.

There are exceptions of course, where the reseller will pay extra years of labor (like Xotic's and Malibal's 3 year labor and Mythlogic's 4 year labor agreement).

If I understand this correctly, I think Malibal and Mythlogic imports the case from Clevo and therefore they do their own warranty repair, but don't quote me on that as I'm not entirely sure.

 

Other recommended resellers like Malibal has good ratings too for instance: BBB Reseller Rating

If you look at the top of this forum, there's a stickied list of resellers. Companies like Xotic, Malibal, Mythlogic, LPC-Digital, and Powernotebooks are highly praised around here for great customer service and activity in these forums who are all either reseller or builder and come with great BBB and resellerratings.

I personally ordered my system from Mythlogic who do not have extensive record on neither the BBB nor the resellerratings website (probably due to them being a newer company), but their e-mail and forum response instilled enough faith in me about their customer service.

But my sympathies to you OP, I do hear terrible things about sager direct customer support.

 

I'm not sure if things have changed, but I bought my laptop from a Sager reseller. When something went wrong with it after about 2 weeks I contacted the reseller and was told the warranty belonged to Sager. So I had to deal with Sager directly, which was an okay experience (about 4 years ago), and they sent a replacement part to me (in the UK).

I'm guessing that resellers that still buy from Sager have a Sager warranty on those systems. Although what some people might find confusing is that the warranty option at the bottom of the laptop config page for "parts and labour" usually has the name of the reseller on it. Although the actual "parts and labour" is under the Sager warranty. If that is the case, then when anything goes wrong with your machine you'll have to contact Sager to get it fixed.

 

Mostly because to import directly from Clevo there are minimum order quantities per month that you have to maintain. And that number is really really high and separately we just don't have the volume to be able to do it. I wish we did as there are a lot of really cool models that we would love to bring into the states that Clevo offers, but alas we just don't do that kind of volume...... yet

 

That's cool I was curious about that. I hope that you get the volume you're looking for. If the orders you've gotten recently for this upcoming generation are any indication you could be on your way!

I guess the other guys that import directly from Clevo are probably getting their volume mostly from corporate deals. I have a hard time believing that Sager, Eurocom or Prostar are outselling some of the resellers in the consumer market using direct sales, unless the people buying from them are just poorly informed and jump at the first flashy website they see. No offense to those that did, I'm sure you probably have legitimate reasons.

 

Mailbals systems are built at Sager and mythlog buys from Sager. The only Noth American Clevo importers are Sager and Eurocom

 

Why don't you all combine your sales prowess somehow, and become the new and improved Alienware of the USA? Once your have decent enough numbers and can start getting as popular as Alienware, you should dominate the gaming pc market.

This probably seems idealistic I know, just cool to think about

 

Dell has enough money to undercut you by forcing you out of business by taking losses you can't keep up with...

 

For Dell to undercut, they'd have to decrease their prices by 300-1000 dollars depending on upgrades. I really doubt they'd go that far.

 

Having a monopoly is much more lucrative in the long run than taking your losses for a couple of years though, lol

 

That's would be like asking for an antitrust case though.