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    Broken DC in connector,shorting out.

    Discussion in 'Sager and Clevo' started by Solo0071, Nov 4, 2018.

  1. Solo0071

    Solo0071 Notebook Guru

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    So I have a np9873s and today I noticed the power bricks were going out so upon inspection I noticed that the plastic surrounding the dc in had cracked/broken on the bottom. I guess one day my irobot pulled down on it and cracked it. Anyways is there a way for me to fix or somewhere to send it to get fixed? Any help would be appreciated. Thanks
     
    Last edited: Nov 4, 2018
    Solo0071, Nov 4, 2018
    #1
  2. Meaker@Sager

    Meaker@Sager Company Representative

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    You need to inspect the motherboard PCB and see if it is damaged. If it is then you need a replacement board.
     
    Meaker@Sager, Nov 4, 2018
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  3. Support.3@XOTIC PC

    Support.3@XOTIC PC Company Representative

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    Local places usually don't service Clevo/Sager, best to send it directly to them. If it pulled hard enough to crack the plastic, I'd guess it pulled hard enough to at least break where it's soldered to the board, if not the board itself. Neither is really a DIY solution for most end users.
     
    Support.3@XOTIC PC, Nov 5, 2018
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  4. Prostar Computer

    Prostar Computer Company Representative

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    If only that plastic collar is damaged, you might get away with a DC jack repair/replacement, though they're difficult to source on your own.

    Check with your seller, maybe provide a picture or two. They should be able to advise even if it's OoW.
     
    Prostar Computer, Nov 7, 2018
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