Busted audio jack.. out of warranty :(

(CLEVO M570RU) Hello i accidentally triped with my headphone cord while it was plugged to the notebook . So it was pulled pretty hard. Now i get partial audio (just one speaker or headphone) If i move it arround a bit i can get the audio to switch from side to side (right to left) but i never manage to make it work right.

I am out of warranty. I want to know if the audio jacks are soldered to the MOBO. Maybe i can buy them from pro star or something. Or is there something else i can do to repair it. I dont want to buy a pcmcia sound card, cuz i dont want anything sticking out of the notebook.

 

http://us.creative.com/products/product.asp?category=1&subcategory=208&product=17872

This could help. Just plug it into the usb.

 

Thanks. I dint want anything stiking out. But i guess this is my only solution.

 

you cound look into pcmia card sound card or if you not bad with electronic take it apart and repair or replace audio jack on mainboard

not suggested unless you can solder

yes the jack will be solder too the broad

 

is it possible to replace the jacks ?

 

Most places that repair laptops will do this type of work. On my old dell I was quoted $75 although I imagine there are a lot of variables in this like part costs and "removability"

The other option is USB headphones. I ended up buying a $17 usb headset for gaming/ventrilo and it works well for me although while I was researching this I did see a number of people complaining about sound stuttering with certain combinations of computers/headphones.

They work by creating a new sound card device (assuming windows here) I'm sure they are worse quality then the onboard sound card but you may not notice or care.

 

you would have to pull the whole thing apart and either resolder it to the mobo or if it actually pulled off the traces from the mobo you would have to glue it down to the mobo and use jumper wires to solder it to the next available point. ive fixed a number of these with the headphone jack issue. if you can find one available to you a new jack can also be ordered and soldered in there but other than actually taking it apart and going that way nothing else can be done. i have done prob close to a dozen to be honest now

 

If you are going to replace the audio jack, remember to get one with pin out sensor(jack inside detection)... without that it will not work.

 

I am also planning to re-solder my two busted audiojacks (green and black).
I refuse to send my laptop away for 3 weeks for such a small issue.

 

if you can do board repair its really not that bad. i had to use ca glue in one case and glue down the jack then use small jumpers to go to the next point i could solder to on the board. ca glue is awesome for that type of thing and is strong as can possibly be

 

Hmm...well yesterday I opened up the laptop all the way to the motherboard.
But I couldn't find any errors at all with the pins.

I plugged a 3,5mm cable into the supposedly broken jacks, and measured resistance with a multimeter from the end of the cable and onto the motherboard where the jacks are soldered. Everything seemed to have perfect contact, so I suspect there might be some kind of short circuit.

The problem is that each of the jacks have six points that are soldered onto the motherboard, and I have no idea how this is supposed to be wired together.

 

There is no official pinout legend from Clevo, so I made this legend in what I think they are:




Happy New Year

 

ill have to dig out my notes but i think you are correct audigy. ill see if i can dig through my file cabinet later

 

Hmm, nice schematic indeed.

When I measure pins 1, 4, 5 and 6 towards ground, they are all connected together. This goes for both the broken jack and the other working ones.
When I measure pin 2, it has contact with the right channel. Same goes for pin 3 and the left channel.

So everything is soldered onto the motherboard it seems, so the problem can't be within the jack and neither with the pins. So I have no idea what it can be :S

By the way I found out that I have the service manual, and it contains a nice schematic named "audio amp". But I must admit, I realy don't understand anything of it.

 

Remapping the green headphone jack to mic jack can solve your problem as well

 

i have them all busted...

 

Yea, but won't that mean that I can't use headphones and mic at the same time?

 

I'm with u on this man! i too need to repair my green jack!!

Nice seeing someone actually doing it! + Audigy's schematics + Zfactor's experience = PRO!!

btw can u post pics? pls!

I can do minor soldering and stuff but pics would be nice!

Thanks!

 

if anyone local to me that needs it done will allow me to ill take pics of it when i do one. i have not had one in in a couple month for this. ill check to see if i have anymore of the jacks tomm i ordered 6 of them but i believe i used them all. this is VERY COMMON and i even had a person drive 4 HOURS to bring me the 5791 to repair for them he found me here on the forum.

im setting up my new offices now and my new benches so ill have more room and more equipment here on a regular basis. gefore i was bringing stuff back and forth. but since im a reseller now ill be building notebooks for people here also. i just set up fully padded benches to assemble on. 2" thick foam tops with microfiber over top of them and i am making cutouts in hard foam to hold them in place while i assemble them. not a chance of a scratch. in case anyone is curious how it will be handled..

 

Ah i see your in US i remember i had this problem with my M570RU and no place that fixes laptops etc would fix it for me had to send it back to the retailer to get it done no one could fix the jack only offer a usb sound card And some of these sound cards are worst than onboard

i did how ever see this one too;

http://uk.europe.creative.com/products/product.asp?category=1&subcategory=208&product=16642

 

OMG!! ur a reseller??

which notebook brand and models?
+ nice u got ur own workshop!!

+ i too would have happily driven down to ur place to get mine fixed! no matter what it cost me!!

 

ill be posting details of the brands i carry soon enough.. but yes i am a reseller now of 3 brands as well as my own line ill have.

and yes i know have a actual location just under 4000sq ft im just finishing up construction now (i do all my own drywall, tile, electric, water etc) and i have 2 main offices, 5 benches, 2 (for now) building stations, a stockroom etc..

i hope to be full running within the next month or so.. my web site is under construction as well.

where are yo located? are you near florida?

 

Nice pictures kaltmond! If you don't mind I'll use them to explain how I measured what was connected:

Clicky

As mentioned before, my blue and pink jack is working perfectly. The green and the black one is not working. But from what I measured on the green jack, it should be working. Still, it's not...So I have no clue how to fix it.

Also, on my black jack there is one soldering point that doesn't seem to connect anywhere, but since it's digital output, maybe it's supposed to be that way? I have no idea. Either way, the digital output is not working. When I plug a cable into it, it doesn't register that I plugged anything in, and the laptopspeakers are still active.

 

For that kind of job, you will need a very tiny soldering point, like this one:



And be very careful for not burning the PCB and the tracks, some soldering points heat more than they should.

It will be quite a work, to unsolder those pins... those pins are not single side soldered, and the tin used one these applications, is a very hard one with a higher liquid temperature point.

 

Thats normal, the digital output it's not affected by harmonic waves, so they don't need EMI shielding on the output socket.

 

Ah I see...but it's still not working. The digital one doesn't detect when a cable is plugged in. The green one detects it, but doesn't output any audio.

Still, everything seems soldered and connected together as it should. So wth can it be?

 

yeah as i said its not a easy job unless you are experienced in soldering.

 

Hm, I guess you are right then. Guess I'll have to order a new motherboard then, as my warranty is out. $480 just for two broken solder points...oh well.

 

There is no need... just buy one external, if you don't need multichannel, I recommend one from the professional line, like the E-MU Tracker Pre or 0202... they have a lot more quality than the Realtek's chipset of the M570RU, more 17dB of SNR(95 vs 113dB), WDM and ASIO 2 drivers.

I think that all the risk and work needed for replacing the jacks is to much for the gain... even for me that I'm an electrotechnical engineer. Just being realistic and causious...

 

Mm, I guess you're right about that...I could buy an external. But lately I've been thinking about getting a M570ETU motherboard and replace my old one with that. That way I'll get Quad Core support and HDMI output, which I really need now that I have a new HDTV...

 

If so u need to do some little modification on ur chassis......

 

Nice pics there! tks kaltmond!

@ Cookie - wont they have to change the body too, to accommodate the new mobo's HDMI slot??
That'll be like a whole new notebook altogether!!

 

Only difference between the chassis of the NP5793 and the NP5797 is, as far as I can see, that the S-Video port has been replaced with a HDMI port. Shouldn't take too much effort to make the S-video hole a little bigger, so that a HDMI-port will fit into it.

 

only thing i can tell you is i have seen guys replace their mobo's only to have the same issue a couple months later. if you want the best fix as others have said get the card.. i cant even gaurantee my fix will never come apart again but i do put a generous amount of ca glue over the area and the jack attaching to the mobo.. maybe for those that it is working now for they may want to add a bit of something to keep the jack mounted tight to the board?? could prevent future issues.

and as i have said many time i would not do this unless you have the experience to do the soldering job.... i do this type of repair all the time..

 

hello guys, hi sohail99. how are you going?

somedays ago, I opened up my 5793 and swapped the green with the black one. however, the black jack also doesn't work. I wonder if replacing with the red or blue will do the job.

actually, instead of the green jack doesn't work, when i turn off my laptop for a night and turn it on the next day, my laptop speakers just go mono. I found out that if I insert any audio jack to the green jack and plug it off, the laptop speakers turn back to stereo again.
If I just restart my laptop or shutdown and turn it on again, the speakers are working normally. I have no idea why they turn mono in a night/several hours, and I need to always plug in/off audio jack to make them stereo again everyday.

It still happens after I swapped green with black jack.

Has anyone got idea or analysis on this problem?

PS: I lost 1 screw everytime I disassembly the laptop T_T;

Thanks,

Rudy

 

^^ Speaker go mono cuz there's is some shorting due to the messed up connections of the jack!!


In my case, due to the jack the speakers wont work at all! i had to press down on the jack so that the speakers could work!

Finally i had to insert something over the jack so that it remains pressed down, so that the inbuilt speakers could work!

i got a Creative X-Fi Xtreme Audio Notebook soundcard for it and am more than happy with it cuz sound is so much better as compared to onboard realtek!

I also bought Dell BH-200 bluetooth headphones for it and the're awesome!!

If u use external speakers then i'd recommend Creative X-Fi soundcard or a USB one if u're comfortable using it

If u only use it with headphones/earphones! then Bluetooth headphones like DELL BH-200 are a good choice!

For the jacks- try finding out the position in which the inbuilt speakers work in stereo ! then try to stabilize the jack in that position!

I dunno y clevo used such cr@ppy headphone jacks in their premium notebooks!

 

Hi Sohail,

I'm glad you can get that Creative X-Fi XTREME Audio Notebook Express Card. I have no luck on ordering one. I have been trying to google and order it, but in one case they have no more stock, other case they even do not reply my email. So, maybe if possible, could you give me your link where you bought it before please? I'm really interested on this card because it can redirect the sound processing output to the inbuilt laptop speaker.

Cheers,

Rudy

 

Yea, but the speakers still suck so I doubt you'll notice much difference between the RealTek-signal and the X-Fi-signal. Of course you'll notice a massive difference when using external speakers or headphones, but just not when using the internal speakers.

 

yes, I've got an external 5.1 speakers as well. But when I go holiday, I need to make sure that my laptop speaker is going to be working fine without external speaker.

Cheers,

Rudy