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    CPU not recognized (i7 3720qm)

    Discussion in 'Sager and Clevo' started by Damian69, Sep 13, 2012.

  1. Damian69

    Damian69 Newbie

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    Hello, i just got a brand new clevo p150em with the i7 3720

    I did a fresh windows install and i installed ONLY factory disk drives

    The problem is when i go windows index it doesnt show i7 3720 but Intel genuine 2.6 cpu...

    ALSO on 3dmark11 it shows me a wired error and lower cpu score : AMD Radeon HD 7970M video card benchmark result - Genuine Intel(R) CPU @ 2.60GHz,CLEVO P15xEMx score: P5610 3DMarks

    Processor is not recognized (What is this?)

    Do i have to update the bios? or anything else? (At clevo website i cant find a bios driver)

    Mine: bios revision: 1.00.05
    Kbc/EC firmware revision: 1.00.04

    any help?
    currently using one from May 2012


    EDITED: Only on cpu-z it shows the i7 3720
     
    Damian69, Sep 13, 2012
    #1
  2. arcticjoe

    arcticjoe Notebook Deity

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    Is it an engineering sample CPU? I remember my 2920xm ES changing to that "intel genuine cpu" for some reason. What does it say in CPU Z under stepping / model /revision?
     
    arcticjoe, Sep 14, 2012
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  3. bonnie.clyde

    bonnie.clyde Notebook Consultant

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    Is it ES or OEM CPU (check in cpu-z)?
     
    bonnie.clyde, Sep 14, 2012
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  4. Damian69

    Damian69 Newbie

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    Hi guys gona post the screens of the cpu-z info here it is :


    [​IMG]


    Plz help :(
     
    Damian69, Sep 14, 2012
    #4
  5. Silverfern

    Silverfern Notebook Deity

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    whats wrong with it? looks fine
     
    Silverfern, Sep 14, 2012
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  6. arcticjoe

    arcticjoe Notebook Deity

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    yep, you have an engineering sample CPU. If you purchased this with your laptop and paid for an OEM 3720qm I would complain to your seller, as ES chips are usually a lot cheaper.
     
    arcticjoe, Sep 14, 2012
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  7. Damian69

    Damian69 Newbie

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    Damian69, Sep 14, 2012
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  8. arcticjoe

    arcticjoe Notebook Deity

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    did you buy this machine new or second hand? If new, you should demand an explanation. 3720qm ES can be nearly 100 euros cheaper than OEM version.
     
    arcticjoe, Sep 14, 2012
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  9. Damian69

    Damian69 Newbie

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    Brand new... it has 4/5 days....
     
    Damian69, Sep 14, 2012
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  10. arcticjoe

    arcticjoe Notebook Deity

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    Contact your seller and demand an explanation. ES chips are cheaper for a reason, they are far less efficient and run a bit hotter so you'd get less performance out of them. Who's your seller?
     
    arcticjoe, Sep 14, 2012
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  11. Damian69

    Damian69 Newbie

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    Its a portuguese clevo reseller.... i tested it with msi kombuster and it dosnt get really hot actually... its works fine... monday ill try installing battlefield 3 and ill check the performance on very high/ultra
     
    Damian69, Sep 14, 2012
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  12. arcticjoe

    arcticjoe Notebook Deity

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    kombuster does not stress your CPU, only GPU. with OEM 3720qm you should be able to run wPrime at all 4 cores (8 threads) at a near constant 3.4ghz. I dont think ES CPU will give you those speeds.
     
    arcticjoe, Sep 14, 2012
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  13. hackness

    hackness Notebook Virtuoso

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    Yea... Ask why they put an ES in your laptop, ES wasn't originally for sale... Those are for testing purposes. You probably have the right to exchange for an OEM model.
     
    hackness, Sep 14, 2012
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  14. Silverfern

    Silverfern Notebook Deity

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    hey how do you guys see if its a production unit or not? that CPUZ doesnt look like there is anything wrong to me
     
    Silverfern, Sep 19, 2012
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  15. hackness

    hackness Notebook Virtuoso

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    If it's an ES, you'll see (ES) in the specification when looking up using CPU-Z.
     
    hackness, Sep 19, 2012
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  16. ettornio

    ettornio Notebook Deity

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    You have been sold an engineering sample CPU. While there may be nothing wrong with the processor's functionality, it is not supposed to be sold with a brand new machine.

    If you call Intel and report this incident of being sold an Engineering Sample CPU with a brand new laptop, they'll be in your corner for complaints. Here's the page for phone numbers: Phone Support

    Choose Europe, and a whole bunch of numbers for different countries will load up.
     
    ettornio, Sep 19, 2012
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  17. Silverfern

    Silverfern Notebook Deity

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    ah i see, well that sucks, can probably sue them :D
     
    Silverfern, Sep 19, 2012
    #17