The Notebook Review forums were hosted by TechTarget, who shut down them down on January 31, 2022. This static read-only archive was pulled by NBR forum users between January 20 and January 31, 2022, in an effort to make sure that the valuable technical information that had been posted on the forums is preserved. For current discussions, many NBR forum users moved over to NotebookTalk.net after the shutdown.
Problems? See this thread at archive.org.

    Cannot find fingerprint scanner

    Discussion in 'Sager and Clevo' started by someguy01, Jul 16, 2012.

  1. someguy01

    someguy01 Notebook Geek

    Reputations:
    0
    Messages:
    79
    Likes Received:
    0
    Trophy Points:
    15
    This morning my fingerprint scanner stopped working: "User was not enrolled or his data cannot be opened. Cannot find fingerprint sensor device." I've tried restarting a couple times and a system restore, but it failed to fix my problem. I have tried re-installing the drivers but that did not work either, it asked me to enable my device. ლ(ಠ益ಠლ ;) y u no work!

    I haven't done any major updates or anything that would have affected it. It's like it simply disappeared overnight. Windows does not show any biometric devices, and neither does the device manager. Luckily, I can still access my computer through a password.

    Is there anyone who can help me? :confused:
     
    someguy01, Jul 16, 2012
    #1
  2. MrDJ

    MrDJ Notebook Nobel Laureate

    Reputations:
    2,594
    Messages:
    10,832
    Likes Received:
    363
    Trophy Points:
    501
    can you find the protector suite QL folder in start all programs folder (if thats what the P151 uses now)
     
    MrDJ, Jul 16, 2012
    #2
  3. Tmets

    Tmets De-evolving to Amoeba

    Reputations:
    550
    Messages:
    4,679
    Likes Received:
    423
    Trophy Points:
    151
    It should still show up in device manager. Possibly a hardware fault, could be as simple as a loose cable. You could check that under the keyboard.
     
    Tmets, Jul 16, 2012
    #3
  4. someguy01

    someguy01 Notebook Geek

    Reputations:
    0
    Messages:
    79
    Likes Received:
    0
    Trophy Points:
    15
    Yes the protector suite is still there. When I start it up, the program says "fingerprint device not present."

    I guess I could try checking the device itself, though I'm kind of scared to because I don't have much experience in taking my laptop apart :eek:
     
    someguy01, Jul 16, 2012
    #4
  5. Tmets

    Tmets De-evolving to Amoeba

    Reputations:
    550
    Messages:
    4,679
    Likes Received:
    423
    Trophy Points:
    151
    Remove speaker grill. Remove screws holding keyboard, and lift carefully so as not to damage cable. Be sure to unplug and remove battery while working on it.
     
    Tmets, Jul 16, 2012
    #5