Clevo 650-hs High CPU temps?

I recently purchased my 650-HS from HIDevolution.
I have the i7-7820hk and the gtx 1070.

When I play fairly demanding games (Total war Warhammer, Ghost Recon Wildlands, Planet Coaster) etc. I get CPU temps that seem a fair bit high.

Hitting a high of 97c with the average sitting around 89-90c over a 30-60min stretch.


Laptop is on a hard flat surface with ample venting room and with an ambient temp around 20c

I have a -100mV undervolt on the CPU aswell.

any Ideas?

 

Mmm looks like a bad thermal paste job, re past it with ic7

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Most likely crap paste like @Trewhela said.

 

Will opting for the additional thermal paste service from HID and other sellers gonna prevent this from happening? Buying one overseas and this would really be an issue if I have to return it if the temps get this high.


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You can repase yourself, but yes this should not happen from HID with a repaste.

 

Definitely re-paste. I was getting the same results as you before I repasted and had a bit of help from Phoenix setting up ThrottleStop to undervolt the CPU (current undervolt is -150mV). I have the i7-7700HQ CPU though. When I took mine apart (I should have taken pictures) the TIM was practically dried out and caked on the GPU and CPU. Re-Pasted with Thermal Grizzly Kryonaut and it dropped the temps down to below the 80's. Which in my case was a good 10 degree's lower than before. Be careful with those CPU retention screws though, they can be easily stripped.

 

Seconding the thermal paste check that others already beat me to suggesting. Temps shouldn't be getting quite that high even with the stock compound.

 

If this was a recent purchase shouldn't Hidevolution have already tested the heat generation and corrected before sending it out to the customer?

Can this set up run games at 70C with the best available t. Paste as pasted by HID or is it standard to run 80 up to 85C with the best paste available from Hidevolution?

I'm strongly considering this set up and am concerned. Thankx

 

I'm using Thermal Grizzly and in games like BOIII I hover mid to high 70's. If you go liquid metal you could get it lower. I'm not brave enough yet to try LM. Other than having a temp issue at the beginning I love this laptop.


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Its depends, but u have 2 variables: undervolt and TIM that u can play with to get lower temps

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They should have but looks like they screwed up massively.. If you have paid extra for Liquid Ultra, that's even worse...

I would open it up and repaste it myself...

 

Shipping involves a lot of physical and thermal stress to the unit which can sometimes show up something not seen once it was built.

 

I think I have solved heat issues with the np8157 that I have and may help others. The machine itself is awesome, heat was the only issue I had. What I just did was get intel xtu and offset the CPU and cache to -0.050 and that along with repasting has dropped my temps to just around 70c while gaming and running some stress tests I haven't seen it go above 60c. I am ecstatic right now. I tried throttlestop but it would not adjust the cache core, hence I was still getting high temps.


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I believe they are linked now (cache + core voltage) but I am glad that it's working out for you

 

I think there may be more going on here than a bad HIDevolution Coollaboratory Liquid Ultra application job. There is no way it left our shop that way. It would have never passed Q.C. testing, even at stock voltage. In addition, a -150mV undervolt is too much. You shouldn't go past -100mV.

Here is what we currently use for testing.

3Dmark11
Firestrike
Catzilla 4K
Passmark/Performance test
AIDA64 Extreme
HDtunepro (for SSDs/HDDs)
Intel BurnIn test
Heaven benchmark

We also do actual online gaming with high end games for those with a heavy build and mods.

Please contact tech support for help with issues like this for professional help.
To contact our Tech Support Team by phone dial 011+1-562-485-6541 Ext 3, between 5PM and 2AM GMT, Monday through Friday, or email [email protected], or open an Online Support Ticket at http://www.hidevolution.com/contacts/ (in the department dropdown menu select Zoltan S - Tech Support).

Please let me know if they don’t resolve your issue.
.

 

True I wouldn't undervolt a 7820HK beyond-100mV something else is going on here it's best to contact their support as I'm certain the laptop would have never been sent this way.

 

The one thing that irritates me about Sager, well my model in general NP8157 (7700HQ), is that I cannot even under-volt through the bios. The option has been hidden, as well as a bunch of other options, but that's another story. It would be nice to be able to do the under volt through the bios instead of relying of finicky software (XTU). What is so hard about un-hiding some options for the NP8157? Sigh

 

Throttlestop is another option or the control software included does it too IIRC.

 

I tried throttlestop but the cache undervolt would never change, only the CPU undervolt showed the value. What control software are you referring to Meaker? CCC? I can't even open the overclock tab in that. Sigh, I'm just frustrated. The xtu profiles seem to get messed up and can't be reopened after saving. So each time I try a new undervolt or want to go back to what I had I can't. Because I get the error that the profile cannot be proposed. Ugh!


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Cache is linked to the core in the 7xxx series IIRC.

 

Meaker, sorry but what does IIRC mean?


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What does IIRC Mean

 

My mistake it is only a -100mV undervolt.
@Phoenix did a great job helping me set the laptop up.
I just made a mental error.

I will contact you soon.

 

If it's a new laptop, I would immediately return it to HIDEvolution to get it fixed or get a replacement. Judging by all the positive reviews I've read about them, this should have never happened. Something is definitely wrong here.

How did you undervolt the CPU btw ? Do you have Prema BIOS or did you use an app like ThrottleStop ?

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Whatever electronic product or service you buy, it's always best to buy it in your own country/region for better warranty, support and price as well (way less taxes, customs duties, shipping etc.), unless the product is not available at your location.

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No, the correct thing to do is immediately contact Tech Support. We will take care of troubleshooting the issue, and take whatever remedial steps are necessary.
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