Clevo M570U: dvd drive not recognized in Vista, but ok in BIOS

None of these keys in my registry.
That update failed to install in my vista.

About the HCL hum..... Have to look at it again.

Thx and will return again.

 

Checked the HCL and .... my drive is really not there...
About the name, everest shows really that version. After opened the note and looked, it's from sony. So looked for Sony Optiarcs and there's not there.
snif.

Guess will have to choose between DVD-RW and Vista....

Thanks for the help, ppl. Specially U gerry

Better luck to U matteo

 

Have you call the company that made the DVD-RW? And look at their support website?

 

I find it hard to believe that not being on the HCL means no DVD drive detected at all in Vista.
Come on, CD/DVD-RW is such a generic device...
For me, the next step is to repair windows by booting on my (genuine) Vista DVD.
Good luck to you tamahome. Thanks for the help everyone and esp. gerry.

 

Another potential solution to the problem, go to sleep mode and wake up your laptop (yeah that sounds silly): http://www.philoking.com/2007/01/28/missing-dvd-rw-bug-in-windows-vista/
Did not work for me :'(
Next I will try to uninstall iTunes...

 

I was not aware you had itunes installed--that said, what I tunes did was install a lower filter setting to the earlier mentioned key, so I don't think that is going to change anything.

btw--I also am skeptical of a drive not showing in vista just bacause it is not on the HCL--particularly when it was actually there at one time.

 

I also have an M570U, but mine has a Phillips SDVD8441 burner. I am having the same problem since installing Vista. It worked in XP, it worked to load Vista, but the drive just won't show up. I would think this copy of Vista works since the DVD on my file server shows up fine in Vista. The drive will not recognize under the ATA controller properties in Device Manager. The only evidence I have that Vista even knows its there is this error in Event Viewer...

The following boot-start or system-start driver(s) failed to load:
cdrom

Provider
[ Name] Service Control Manager
[ Guid] {555908D1-A6D7-4695-8E1E-26931D2012F4}
[ EventSourceName] Service Control Manager
- EventID 7026
[ Qualifiers] 49152
Version 0
Level 2
Task 0
Opcode 0
Keywords 0x80000000000000

 

Oh, and I am also unable to change the 2nd ATA channel to "None" in the BIOS. Says something about contacting the system Supervisor because I can't change it in user mode. I don't have any password protection setup on my BIOS so since when are manufacturers locking people out of their own BIOS settings?

 

I found this interesting bit of info in the Linux kernel change log for 2.6.23...

commit 43a98f05d99205687ddf74089e79a8312c8c5f90
Author: Tejun Heo <[email protected]>
Date: Thu Aug 23 10:15:18 2007 +0900

ata_piix: implement IOCFG bit18 quirk

Some notebooks need bit18 of IOCFG to be cleared for the drive bay to
work even though the bit is NOOP according to the datasheet. This
patch implement IOCFG bit18 quirk and apply it to Clevo M570U.

http://bugzilla.kernel.org/show_bug.cgi?id=8051

Signed-off-by: Tejun Heo <[email protected]>
Cc: D. Angelis <[email protected]>
Signed-off-by: Jeff Garzik <[email protected]>

I wonder if Microsoft needs to do something to Vista to fix this?

 

omniphonx, your issue is slightly different. Something preventing the drive from loading and tha t message is usually associated with a third party burning software like itunes, roxio, or something else.

Did you read this entire thread and try all the suggestions?

 

Funny thing is, I haven't installed any burning software or iTunes or anything 3rd party that could control the burner. I mean, there is always the Windows Explorer burning that's built-in and WMP11 can burn, but everyone has that.

This is still pretty much a fresh install with all the Windows updates and latest drivers (I just loaded it this past weekend). I don't recall the DVD ever showing up since the OS was loaded. The drive must still work though since I just used it to install Vista (the drive also worked fine when I had XP on the laptop). I tried the deleting of those upper and lower filter keys, but they weren't in the registry. I tried the deletion of the IDE channels and allowing redetection, they came back but with no DVD still. I tried another version of the Intel chipset drivers to try and get the Intel driver for the ICH7 SATA controller, but no matter what that device continues to use the Microsoft driver. I was gonna try to flash the firmware on the drive, but of course you can't do that if Vista can't see it. I even tried this crazy BIOS I found here...

http://download.svoa.co.th/Drivers/SVOA_Notebook/Design_Station/M570U/Bios/?C=M;O=A

... that claims to be newer than anything on the Eurocom site (why is Clevo so lazy about BIOS updates?). That didn't help, but at least this crazy BIOS didn't break anything. I will try some of the other things in this thread tonight, but I really have a hunch its this setting the 2nd ATA channel to "None" in the BIOS. If only I can find how to get out of this user mode...

 

I found this over in the thread about that Zepto laptop and tweaking the BIOS settings...

I have a feeling that's what we're running into. I really don't want to turn off ACPI. Is there some way we can put pressure on Clevo to give us a BIOS update to fix this? I wonder if Microsoft can fix it since the drive works just fine in XP.

 

I sent an email to [email protected] referring them to this thread. According to the Clevo website, they are the USA service center contact. I'm hoping they will call the attention of BIOS developers at Clevo to this issue. Anyone think it might be worthwhile asking Microsoft for a Vista patch to correct this? I mean, it worked in XP with the existing BIOS, there must be something the OS can do...

I also contacted my OEM, Xtreme Notebooks to see if their system builders have any information on the issue or if they know how to get ahold of Clevo BIOS updates.

 

This also looks like it may be related to this problem, but again, if we can't change BIOS settings on the M570U, there is no way to try the fix...

http://support.microsoft.com/kb/952951/en-us

 

I am glad to see the thread is still active, though I still do not have a solution.
Now that my holidays are over, I will try (probably tonight) to repair using the Vista DVD.
In my case, the drive has worked fine for quite some time, and just disappeared after I patched to SP1.

 

I tried to repair using Vista installation DVD, no luck...
I still can't see my drive.
I guess the next step is complete reinstallation :-(

 

I did a complete reinstall and no DVD drive. I still haven't put SP1 on this new install and I am not seeing the error logs I had before about not being able to start cdrom. I wonder if they will show up when I load SP1. You should see if you have the same results mateo with pre- and post-SP1.

 

So weird--install vista with CD, but then it fails to see it upon install.

Mateottr, I anxiously await your reinstall...dying of curiousity,

Omniphonix--what kind of drive is yours (make and model)?

Have either of you talked to your reseller about a replacement dvd?

 

My drive is a Philips SDVD8441. Interestingly, it would seem everyone with an M570U has a different optical drive. I am pretty sure my reseller will not replace the drive since a) it works in everything but Vista and b) this model did not claim to support Vista when it was released. In fact, here is the direct quote when I asked if they could even send me an updated BIOS or a way to unlock it so I could get the drive working with Vista...

"Hi, the Raptor 724Ve was never sold as a Vista approved system so we have no information available as how to remedy your ODD issues. Tech support will be limited to whatever software was purchased from Xtreme Notebooks or any software that we included with your system."

Here is a direct quote from Clevo when I asked them if they could direct their BIOS team to look at this thread...

"I’m sorry we can not provide technical service to the end user, if you have any technical issue, please contact your vendor or his distributor to help you."

Perhaps I can call someone at ProStar and ask them if they can get in touch with the BIOS team at Clevo.

Today I have gone into the registry and told it to start every type of storage driver I could find (pciide.sys, msahci.sys, intelide.sys, ulsata.sys, ulsata2.sys...) at boot time by setting "Start" to hex 0. I also force-loaded the Intel ICH7-M storage controller drivers by copying the files out of the temp folder with the latest installer running, then directing Windows to update the driver from disc and pointing at the directory. That didn't work either.

This has got to be at the BIOS level. There is something going on that Vista doesn't like and I'm afraid we're not going to ever get it fixed because its impossible to get Clevo to update their BIOSes. I wonder if grabbing the BIOS from a similar Alienware with the same chipset would work...

 

I would really be interested to know if anyone has upgraded their M570U to Vista and has a working DVD drive.

 

I guess this is out since you need to be able to login to get BIOS updates from them.

 

I have had Vista installed from day 1 since I bought my M570U laptop in Feb 07. Only for the last month it has stopped working.
There must be smth wrong that we don't grab...

 

matteottr,

Have you had a chance to reinstall Vista and did it bring your DVD drive back? I am really curious if you can get your drive working in Vista since that means there might be hope for my machine. If it works, can you backup your BIOS with WinPhlash and send me a copy of it? I am wondering if there was a late change to fix Vista that my Oct '06 model didn't get.

 

....they have to be the exact same model for that to work.

 

omniphonix,

maybe the BIOS update would not be a solution since I received my computer in july/2007 and theoretically BIOS would be up-to-date. But I'll wait for mateottr to reinstall Vista. If that suceed to resolve the issue I would gladly like a copy of mateottr BIOS as well.

Cheers and good luck to us all.

 

As long as his machine is using the 945GM Express chipset with ICH7-M southbridge, the BIOS should work, right? I mean, BIOS is primarily tied to controlling functions of the core logic. My understanding is that all M570Us use the same motherboard and, therefore, chipset. CPU, GPU, RAM, HDD, ODD, NIC, none of these should matter to the BIOS, especially when you consider the motherboard is the only silicon you get in the barebones notebook. The rest is just chassis and LCD.

 

I am sorry I had no time to reinstall yet.
I'll have to spend some time to back up my stuff properly.
I was hesitant to install directly XP SP3, but I will for sure try once again with Vista just to let you guys know.
Keep in touch.

 

FWIW, I have had nothing but good things to say about XP SP3. I mainly went to Vista because I figured it was about time to give it a shot since SP1 came out and that I should finally get to know it. I really like a lot of the new features and aside from this DVD drive issue and the higher system resource usage (which is mainly just RAM and HDD space anyway since the CPU increase is minimal), its been great.

 

There have been subtle changes along the way for very similar machines m570a, m570u, m575u, m570ru, m571ru, m570tu, m571tu--all basically the same "class"

bios versions between classes may be different.

Some people aren't careful enough to make sure of the distinction.

Just make sure we are talking the bios for the exact same machine. I am surprised your OEM will not provide you with the latest bios....

 

Clevo doesn't even post updated BIOS versions on their site anymore. I haven't seen them on any Clevo distributor/OEM site either except Eurocom and on their site you have to login to get them. Besides, the links they give you before the login prompt go to the same BIOS version I've had on there since I got it. So either Clevo doesn't update their BIOS much if ever, or nobody cares to distribute it.

 

All the bios updates come from Clevo and then are distributed to the vendors, who change the splash screens (easy to do with the proper tool).

Sager, Rock, Eurocom and others are sales and marketing, not computer engineers.

Clevo does not offer bios to the public because they do not deal with the public.

 

So I should be able to get a BIOS from my OEM's upline distributor, ProStar, right? Why then can I not download BIOS updates from ProStar, Sager, Rock, or anyone else (Eurocom's BIOS is over 2 and a half years old and you have to login to get it now)?

 

Hi mateottr,

i have the same laptop, just a bit more ram and space - also a Clevo M570U.
I still have the same problem with the dvd drive on xp pro and vista ultimate. The first time i sent the laptop back to the support centre, but the same was 2 days after i got it back.

Today, i use "TuneUp Utilities 2008 - Registry Repair", if the drive is missing under "my pc". The hint with "lowfilters" and "uppfilters" only works on xp.
After that your have to do a short restart and you can work until the drive is missing again.
I have to do that every 2 weeks.

----
But to my problem:
I have 4096MB RAM installed - CPUZ, SiSoft Sandra and Vista (just in the overview) recognized, that 4GB of RAM is installed.
The task manager and i think the bios too only can show 3069MB of RAM - so i'm missing 927MB of my RAM.
Where is it?


*click to enlarge*


Is there a BIOS Update available for my Clevo M570U?
Chipset: i945PM Express Rev 03
BIOS: Phoenix Technologies LTD
Version: NAPA0001.86C.00
Date: 05/02/2006

Would be perfect if all of my ram would be available.

 

vista 32-bit will only recognize about 3gb

 

Hi there,

I tried TuneUp utilities 2008 in a last ditch effort to bring the drive back.
No luck.

I finally reinstalled Vista SP1, and now it is fine I can see the drive back again.
I will just have to reinstall all dirvers and software I had :-(

DerAbt: I read somewhere the M570U chipset cannot handle 4GB of ram anyhow (I assume you have vista x64?).
Search the forum with M570U + 4GB ram, I am sure you will find out a post where it is explained

 

@DerAbt:

You're not "missing" 927MB of RAM, what's happening is that the set of logical addresses available in the OS to assign to any component that the CPU needs to address (e.g., the GPU, the USB hubs, etc...) only contains a maximum of 4GB's worth of logical addresses. Since some of those must be assigned to components other than physical RAM bytes, the practical result is that there are less than 4GB of logical addresses that can be assigned to the physical RAM. If there are any components that you could disable temporarily, such as the USB devices, you would probably see an increase in the amount of addressable RAM since disabling the other device would (should) mean that the system will not assign any logical addresses to the disabled device, and will therefore have more logical addresses available to assign to your physical RAM.

 

As you can see in the overview, I'm using Vista Ultimate x64 SP1.
The M570U Chipset is just a Intel i945 Express and can handle 4GB without any problems.

I think is just a setting, but i cannot find it.
On my Dell Laptop it was a shared graphic setting that stopps the 4 gb ram support, and also not an onboard-gpu.

I do not think that there's any bottleneck in the bus registration...

 

The i945 mobile chipset does seem to have limitations regarding 4GB of ram, independently of using windows x64.
http://forum.notebookreview.com/showthread.php?t=128430
You should contact Gophn for more details, he is very knowledgeable.

 

I've opened a ticket at my support center and i'll get a bios-update for that problem.
The RAM-problem should be fixed them (said the support-guy)

 

So uh, can we get a copy of your BIOS?

 

Would you be so kind as to post that here when you get it?

 

Hello my friends!!!

I have the same problem like you in vista SP1...My dvd drive on Clevo M570U was only visible in bios. The problem is because you have install vista SP1(ultimate or something else) OEM VERSION... This is version of vista where crack OEM is included in vista installation which is not for phoenix bios that M570U have.........

If you want get dvd back you must unistall crack(OEM).. You can make this whit Clean OEM Loader 3.0.0.1..Click button unistall. In this program you have a lot of cracks(different companies) but if you try install asus or something else none is working for me in vista sp1...

If you want have vista sp1 on clevo M570U....you must buy original disc. because there is no cracks for phoenix bios

Now i have vista without Sp1 and old asus crack which work for me

 

discussion of cracks/illegal software is not allowed on this forum.

 

Dear DerAbt,

Could you please share the bios update with us...

 

Hi, people.

About the RAM thing that windows can't recognize 4 Gb, just get vista ultimate. Even 32-bit version will be able to see full 4 Gb (at least in M570U chipset ).

About what thxslo said, he's right. But if U don't wanna more work to make windows vista work buy the original.

C Ya

 

I have a clevo m570u laptop also.
Mine dvd-rw was fine in vista.
I can't tell you now because i have the second hdd caddy and i work it in raid 0 mode, and for dvd-rw i use an external.
From what i have read here, you told that you have daemon tools.
In the past, i had some problems with daemon tools and alcohol software.
These two programs were replacing a driver (atapi.sys if i remember well), so as to be able to make the simulations of copy protections.
The problem that i had then was that every new device that i was inserting in this computer could not be installed (ex external dvd-rw, usb sticks) and recognized.
I had tried everything, if i remember well if deleting the specific file (again i think it was atapi.sys, but i am not sure!, it had to do with atapi devices (if i was right-clicking and opening the properties of this file it was telling me that it was not microsoft as it should) the operating system was replacing it with the right one because it is one of the protected files and then i think the problem was gone but until the next reboot... (If it does not let you delete it, you should stop the service that daemon or alcohol uses, and then delete it, or i don't know if "unlocker" (google it) will delete it).
I don't remember if uninstalling the above mentioned programs solved my problem, or if i had it formatted with not installing the above mentioned programs again...
Again this doesn't have to do with m570u in my case, but maybe it is your solution...

 

Me again.
I googled the problem with daemon tools and atapi.sys and i found this url:
http://www.daemon-tools.cc/dtcc/f26/atapi-sys-locked-while-installing-windows-xp-sp2-3244/
It's for windows xp with problems when installing sp2
there, it says:
"There is a 3rd solution now:
Install v3.47 - it removes the atapi.sys lock.

Note:
If you've Alcohol installed, atapi.sys is still locked!"

 

Well despite what the mods might think - I'm very grateful thxslo !
I'm yet another Clevo owner with this problem on the M570U (Pioneer drive) and you were 100% correct... the OEM loader was the problem - I did as you suggested and it's all back to normal !!

Basically I have a legit version of Vista Ultimate without SP1 and a cracked version with SP1 - I figured I'd save myself the time of installing and downloading SP1 by simply installing the cracked version and for sure that's what caused the issue...
I just removed the OEM loader and activated using the legit key and I'm back up and running with a DVD Drive at last !!!


Cheers mate!...