Clevo M860TU First Boot-Up Error!

Yo NBR fellows,

I just received my Sager NP8660 (Clevo M860TU) yesterday and just turned it on FIVE minutes ago for the FIRST time ever. I was immediatly greeted with an error. Stating that "Windows did not shutdown properly" the last time it was operated...I ordered from xoticpc.com and had them install Windows Vista 64bit for me...Is this at all normal to you guys? Because, I don't recall ever getting a new computer/laptop with that kind of error upon first start-up. I went ahead and clicked to continue (without doing safe mode) and it's prompted me to do the typical set-up stuff.

My question is, should I be concerned at all with this? I wasn't planning on doing a clean install, but I might consider it now if it's really necessary to do so.

Thanks ahead of time for your advice/feedback men and women of NBR.

Also...I took a photo and video of the start-up screen. In case it turns in to a real issue, so I can submit it as proof to xoticpc, if necessary. It's a big pain in the butt to upload on my computer to show you guys on NBR, though. I don't think it's necessary. It was a pretty typical error you'd see when your computer crashes or shutsdown poorly and you're greeted with the options to boot in safe mode or deal with last known good configurations. Typical screen in that regard.

 

Ha-ha, amazing. First time I ever call their tech-support (because, I at least want it on record that I've encountered problems from the get-go), I get an automated message (at 2:30 am EST) that all the technicians are currently busy with other people. Unbelievable. Asking me to leave a name and #, rather than put me on a queue hold for assistance. :/

 

Tech support must be busy with the other customers in their sleep.

Perhaps the boys over at Sager hard shutdown your laptop accidentally. As long as the computer boots normally again, it's fine.

 

That's my thinking as well...but it's brand new and I'd rather not worry about complications weeks out from now, you know?
I've called them 3 more times now (more than half a dozen times) in the past hour...very frustrating...even sent an e-mail.
One of the reasons I went with XoticPC is because of their boasted 24/7 tech support...24/7, HAH! What a load of lard. :/

 

Matthewrs_Rahl. XoticPC does state that they have 24/7 toll free tech support, but give them some slack. The time that you called them, 02:30 in the morning for you, 01:30 for them, is during sleepy time. And I do not think XoticPC outsources teletechnicians that live in a daytime timezone right now. A small software error that you want to claim to them can wait until morning. You can try calling them again when they wake up at 08:30 or wait for them to reply to your email in the morning.

Don't worry, you're not going to get any complications from Sager's factory install. In the worst case, with a little bit of patience and effort, you can always reinstall the OS. But right now as I see it, its just a fresh install that hiccuped for the first time with, thankfully, none of your personal/business data on it yet, in which I am assuming you have backed up along with gigs and gigs of anime.

 

Lol, gigs and gigs of anime, eh? Nope, you won't find a single kb. Ha-ha, what gave you that impression, the avatar?

Yeah, I'm sure it is nothing to be concerned over. But, like I said, it's a matter of making sure there's no problem and then running into difficulty a ways out (at which point I'm back at school and yada-yada other reasons that prove troublesome, given this problem could easily be resolved right now). So long as their system can show I contacted them regarding a problem, then it's documented and I remove much future hassle in the event of a problem.

In regards to the timezones, it is 24/7 tech support. Not 9-5 tech support. If the company is in a similar time zone as me, that shouldn't mean anything. It would impact the amount of staff they have working at this hour of night, but that's why they call it a night shift (I have a friend who works from 10pm to 4am for 5 days a week doing similar phone support, that's how it's done when you're not outsourcing work). It's highly misleading to tout the 24/7 if it's not 24/7, that's all I'm trying to say. That was part of my purchasing decision to go with them, so I think I'm understandbly annoyed.

So, I'm repeating myself for you. I'm not really worried. However, there's nothing wrong with playing it safe when you receive expensive new hardware. It's also permisible to be upset when one of the leading reasons for buying from XoticPC is their 24/7 tech support claim, when it proves on the first night to not be credible.

 

Haha, your avatar did give me that slant. Oh well. I like stereotyping.

Yes, I understand where you're coming from. If I felt that the problem may reemerge later on, I would let the seller know about it. But then again, it wouldn't hurt to wait a few hours for morning.

I agree. It is a bit misleading, and I can support that from my experience. XoticPC's 24/7 tech support has failed my friends and family who have bought from XoticPC who try to call around this time. Maybe their night staff is just one person covering all potential callers. Or maybe they do not have a night coverage at all. I tried calling them a few minutes ago and I am getting the same response. It would be best if one of the X-Men clarify this.

I have reread their contact page. It appears that their phone support is indeed domestic. That's what I get for drinking too much and staying up in the morning, haha. I'd be pissed too if their 24/7 support doesn't pick up.

 

6:15 seems like as good a time as any to put down the phone and e-mail account and hope they actually respond tomorrow...sigh.

 

Dude, your laptop came from Sager and they tested it out. Sager is known for sending their units out quick, so they probably didn't shut it down properly, that's all.

In fact, I'm sure other people have gotten the error before, but just didn't take it on and are happily using their systems.

You dig?

 

Matthewrs_Rahl - This is likely due to Vista not shutting down all the way before it was packed and shipped to you. Our Technical Support center is staffed 24/7 and will look into why they were unavailable this morning. My apologies you were unable to reach them. They run a limited graveyard shift, but should have returned your call if you left a message. I will personally look into this and PM you.

 

Yea I had the same first boot-up error so i don't think its anything to worry about prob just that sager didn't shut it down properly so nothing to worry about here

 

Sadly...it appears this could be a serious problem.
I just rebooted my machine for the first-time since last night. During my set-up process (I was making an account name) I got BSOD and the computer did a physical memory dump........yup.

 

Just got off the phone with Sager and they were willing to ship me a new pre-loaded Vista HDD, before even trying to reinstall the OS. At least that's good. Except, I got school on Tuesday and dealing with this at school is a bit blah to me. Wanted to go back guns blazing, you know? ha-ha.
I think I'll try a reformat in the meantime...but, blah.

 

Did you happen to write down the stop error codes the system displayed at the BSOD?

 

Wasn't enough time. It did the memory dump in 5-8 seconds. I didn't have a pen/paper with me, either.

 

I changed some system settings so it won't auto-restart the next time it crashes. I'm leaving the computer on in the hopes that it might give me an extra BSOD and leave it on the screen.

 

well there sending you another hdd so i say you have nothing to worry about and try restarting it a few times to see if you get it again