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    Clevo NP9870-S bricked by Ubuntu 16.04

    Discussion in 'Sager and Clevo' started by Bill Morchin, May 22, 2016.

  1. Bill Morchin

    Bill Morchin Newbie

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    I recently purchased a Clevo NP9870-S because my job requires that I run a lot of VMs. Things have been running justfine with Windows for a couple of weeks. Yesterday, I booted Ubuntu 16.04 live DVD to see if it supported the Killer Ethernet 2400. While it was booting, my wife called to say lunch was ready, and a
    few other things came up. Anyway, I didn't get back to the Clevo for a couple of hours.

    It's a brick. No response from the power button, and the table underneath it is cold. I let it sit overnight, and there's no change. I can't power it on.

    Any idea how I can reset the BIOS?
     
  2. Meaker@Sager

    Meaker@Sager Company Representative

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    If it wont even react to the power button that's a hardware issue more than a software/firmware one.
     
  3. bloodhawk

    bloodhawk Derailer of threads.

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  4. Spartan@HIDevolution

    Spartan@HIDevolution Company Representative

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    I tried Kali Linux via VM for a while on my P870DM and then gave up on it after not being able to get my ASUS USB-AC56 to work nor my built in laptop Wifi so I deleted the VM but with my usage of about an hour, it didn't brick my machine (thank God)

    how can an OS do so much harm to brick a machine??

    I remember I once read a thread that Clevo laptops aren't compatible with Linux but I can't be bothered to search for it now.
     
  5. bloodhawk

    bloodhawk Derailer of threads.

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    Not really, it just depends on the combination of hardware, same can be said for desktops as well (though in rare cases only)
    http://www.eurocom.com/ec/faqs(349)ec
    [​IMG]

    There is no reason for Linux/Ubuntu to not be compatible. I have been using it and another friend of mine uses his P870DM-G only with RedHat/CentOS/GNome and Ubuntu.
    He bought his from :
    https://system76.com/laptops/bonobo

    Since his firm has tie ups with them and gives the employees discounts. He has yet to face an issue and has nothing but praises for his laptop.
     
  6. Spartan@HIDevolution

    Spartan@HIDevolution Company Representative

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    why doesn't the Killer wireless card work with Linux? that's the reason I never dived into it, even after so many years, such a popular WLAN card doesn't work. So sad
     
  7. Porter

    Porter Notebook Virtuoso

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    Have you tried removing the BIOS battery for a long while and seeing it that helps? I would also remove the main battery and leave it fully unplugged for a while just in case (and so you only have to do this once to be sure).

    You can see the battery underneath the keyboard on the left side of this video done by our very own @HTWingNut

    Around the 9:46 mark since I can't get the time stamped link to work.
     
    Last edited: May 22, 2016
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  8. bloodhawk

    bloodhawk Derailer of threads.

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    Because it isnt standard. The SoC they use is not used as widely as the other ones. And Killer also refuses to upstream proper Linux support like they did for the Ethernet adapters.

    Then again, it is a $30 fix. Just get Intel.

    Most of the Router issues that you had can be fixed by experimenting with which channels work best for you. For example, by router used to take a royal **** the moment 2 or more friends connected their iShit phones, but they would work fine if i switched the channel management to auto. But then Auto would be a **** show for my WiFi needs. So end of the day i decided, **** their phones.
     
    Last edited: May 22, 2016
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  9. Ethrem

    Ethrem Notebook Prophet

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    I've honestly had quite a lot of problems with my P377SM-A and Linux... Anything newer than 15.04 or distributions based on 15.04 wouldn't boot without a ton of work because of the stupid open source nVidia drivers that do not work with the 980M. Nouveau causes so many issues its not even funny and at one point, I thought it bricked my LCD because it failed to POST twice in a row after dumping me to a screen that showed an EDID of all 0's being the detected display device. Third time it worked and I haven't bothered with Linux again.

    WiFi adapters have always been an issue with Linux. Only Intel has any real support. I had to use the Broadcom STA drivers on my M17xR1 and let me tell you, it wasn't fun. Don't buy anything but Intel if you plan to use Linux. Oh and good luck with Optimus machines!

    Anyway, I've never heard of Linux completely killing a machine. I'm assuming you've checked the power brick to make sure its working and everything?
     
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  10. Bill Morchin

    Bill Morchin Newbie

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    Thanks, I'll give this a try tonight.

    I don't think it's the power brick, but I do have a second one that I'll try. I bought two so I would have to lug it back and forth from the office.
     
  11. TomJGX

    TomJGX I HATE BGA!

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    Try removing the BIOS battery + main battery, that should hopefully fix it.. If not, RMA time..
     
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  12. i_pk_pjers_i

    i_pk_pjers_i Even the ppl who never frown eventually break down

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    Have you tried switching between UEFI only to UEFI + CSM in your BIOS? I had to mess around with things like that on my desktop to get Nouveau to work before installing Nvidia's 3rd party driver on Ubuntu 15.10, then I was able to use UEFI only. Before doing that, UEFI only would cause it to not load and only the BIOS would be accessible.
     
  13. Ethrem

    Ethrem Notebook Prophet

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    Both UEFI and CSM failed. I wish the would just remove nouveau from the boot image, hardly anybody uses it and it causes nothing but problems.
     
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  14. i_pk_pjers_i

    i_pk_pjers_i Even the ppl who never frown eventually break down

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    Yeah, I honestly will agree with you on that. With that said, I think I actually remember 15.10 64-Bit working on my P377SM-A with both UEFI and CSM even with nouveau, don't quote me on that, though. There's a small chance it may be your haunted system causing more-than-normal issues with nouveau.
     
  15. Bill Morchin

    Bill Morchin Newbie

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    It was the power brick. I brought the one home from the office, and it works fine, but the one I had at home doesn't. It wasn't bricked (thank goodness), the battery was just dead.

    Sorry for making such a slanderous accusation.
     
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  16. bloodhawk

    bloodhawk Derailer of threads.

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    Lynch the Penguin hater!!!
    Haha just kidding, glad it worked out.
     
  17. Ethrem

    Ethrem Notebook Prophet

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    I figured it was the power brick. Glad you figured it out. :)
     
  18. i_pk_pjers_i

    i_pk_pjers_i Even the ppl who never frown eventually break down

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    Very glad to hear you got your problem fixed, and even more glad that it wasn't Ubuntu that bricked your laptop. :D