Clevo P150EM Doesnt boot anymore

Hello everyone.

After searching for a long time and reading other posts, i couldn't get into a solution to my problem:

I have a Clevo P150EM. Bought it 1 month ago via Ebay from computerupgradeking.

Today when i got back from the doctor, i turned on my laptop and it simply didn't boot.

The three leds (Caps Lock, Scroll Lock and Num Lock) Started blinking (sometimes 6, sometimes 7 times) and then the laptop turns off itself.

Yes, sometime it's 6 and sometimes it's 7 times. This is driving me crazy. I spent 2.2k dollars and one month later.... BAM! Problems.

I know that this can happen to everyone, but, please, can someone give me a light? I live in Brazil, so, RMA should be the last option (because of the shipment costs and etc).

The laptop main specs are:

CPU/Processor: Intel i7-3720QM 2.60 Ghz (x 8 threads) | 3.60 GHz (x 4 Threads) | 6 MB L3 Cache | 45 Watts
Graphics Card: 4GB nVidia GTX 680M
RAM/Memory: 16GB (4 x 4GB) DDR3 1600 Mhz

Ive already tried booting it without RAM and without HD (both ssd and HD). Same issue.

I don't know how to exacly clear the CMOS. I tried taking the battery (the little round one inside the laptop board) and then 40 seconds later putting it back on. Have i proceeded correctly?

Please, guys! I'm freaking out here!

Thank you very much for your attention.

PS: I never went overclock and never changed BIOS. All factory original.

 

im not sure about our model but i think the cmos battery is under the keyboard so if thats the one you removed then yes you have reset the cmos.

$2.2k ouch, especially from ebay. was it new or second hand?
if its doing that in the first month i would seriously consider contacting them for a refund and starting again.
im not sure what it could be but it defo sounds like hardware but which bit is difficult to work out without a working laptop.
when you removed the ram was it just the 2 sticks in the base or also the two under the keyboard.

you could try these but not sure it will help.
take main battery and mains out and hold power button down for 20 seconds.
plug in mains but not battery and try to boot.
no good
then try battery and no mains and try to boot.
no good
then im sorry but i have no idea

you have checked that the heat pipes and contacts holding the cpu/gpu are screwed down correctly. something could have worked lose but its unlikely as its been fine for the last month unless you take the laptop all over the place on a daily basis.

hopefully someone else might have some better ideas than me.
good luck and defo get onto tech support Computer Upgrade King

 

it should not be ram problem if even the bios start up screen failed to show up

 

Correct.

The BIOS wont start. i mean, nothing shows up on screen. After +- 10 seconds the lights begin to blink 7 times and then it shuts down.

I've already contacted computerupgradeking, but i will receive a response only on monday.

I will try these steps again and i will reply asap.

thank you.

 

forgot to ask. have you updated any drivers lately especially graphics drivers.

thinking back 3 years now. i had a similar thing happen and it turned out to be a corrup windows update file. we had a large auto update by windows on tuesday.

 

Well, ive updated the gpu drivers, but i was using it for three days long with absolutely no error.

I just put the laptop to hibernate while i took my wife to the doctor. When i got back, i wouldnt turn on.

For f* sake, this came from nowhere.

Btw, i tried taking the cmos battery out, pressing the power button for 20 secs (without the laptop battery on and without the power cord)... no life signal.

Anything else that i should do before sending the notebook to the US for repair?

 

there has been reports the the 320.18 driver can actually fry older cards but as you have the 680 it shouldnt damage it. i had problems with it so rolled back but it was only crashing benchmark software. rolling back its all fine for me.

youve just told me whats done it (most probably)

hibernate ARGHHH! run away.

i had this happen to the piece of junk alianware i had 6 years ago.
the first thing i do with any new laptop now is delete the hibernate folder of 2.1gb so it can never go into hibernation again.
after 2 hours on to tech support the cmos pull solved it but for some reason in the mean time it fried both my cpu and gpu and that was on a 2 week old m15x.

i have no idea how to overide a hibernate state but try the cmos pull again but leave it out for 30 minutes. while its out press and hold the power button again for 20 seconds.
then report back

edit

someone else, same problem http://forum.notebookreview.com/win...blem-when-resuming-windows-7-hibernation.html

 

Dang, i wouldnt never imagine that hibernating would do that...

I will do the 30 minute cmos battery pull and ill report asap.
Thank you

 

I didnt know that hibernation could do that...

Im going to try it and i will report asap.

Is there any problem if i leave the laptop without the CMOS battery for like 6-7 hours?

Thank you

 

leaving cmos out wont harm it while your asleep but just make sure its in before you turn on.

might not be able to advise anymore tonight as just arrived at hospital on emergency call in.

 

Had a similar problem happening to me... Twice...

First one was due to Windows 8 Hybrid boot. The pc would think it was resuming from hibernation (which is normal with Hybrid boot) but would enter in loop (somehow it couldn't read the hibernation folder). And since POST interruptions dont work when resuming from hibernation I couldn't get into the BIOS config tool -_-'. Still, this doesn't seem to be exactly what you have, does it?

Second one, I think better fits what happens to you. I'd turn on the pc, and it would light up screen and leds, and the shutdown without showing ANYTHING on screen. I was already running UEFI enabled Windows 8. Turns out it was bad ram. You can try it yourself: remove one module at a time and try it out.

I still have an 8GB stick of ram lying around the house, useless...

 

Thats exacly whats happening. After i retrieve the cmos battery, the laptop turns on and shutdowns after about ten seconds later. No lights blinking. The second time i turn on, i can hear the dvd rom turning on ( maybe the motherboard doing its tests) and about ten seconds later, the caps, scroll and numlock lights starts blinking six to seven times and then it shuts down. I will try booting it up without any ram sticks ON and with one at a time. I will report asap. Thank you

 

Could be the CPU then if nothing shows up on the LCD, CPU is what sends display info to the LCD. Notebooks suck in that they are so much less reliable, 1/10th the support and 1/100th of warranty support of desktops. This bs should change considering notebooks are often more expensive. $900 for a midrange card and you get 1 year warranty, which you have to fight with tech support to get fixed vs $400 for desktop 680 with lifetime warranty and no questions asked support. Pisses me off.

And now these companies are making it even more difficult to repair and fix. All I did was put some thermal pad on my chipset since Clevo believes 92C-95C on chipset is fine and dandy, but now Sager won't touch my notebook.

Whatever, good luck with your notebook. I hope your Ebay dealer will provide some warranty support. I think that Ebay tag is Eurocom? Whatever, be poor support compared to desktop anyway.

 

After doing the tests.... Same result.

Tried with just one stick, no RAM at all, no wireless card, with and without keyboard, with and without CMOS battery, same stuff.

Any other ideas?

Im really, really pissed off. Could a simple hibernation do all this? Is that a windows 8 efi boot or something?

 

Argh, I could have sworn it would have been spot on... Are you using UEFI + Windows 8? If so, getting into the BIOS is indeed a bit more tricky (IIRC you had to press F2 down while powering up the machine). Windows 8 "cheats" a bit by using UEFI, bypassing a lot of stuff in order to get a quick boot time (all the more-so with hybrid boot). You could probably try to boot with no main hard drive and see where you go from there...

EDIT: Just remembered someone having the same issue due to bad seating of the CPU (or was it the CPU's heatsink?). Take a look at that perhaps. If you don't feel too skilled (not that there is much skill involved per se) you can always RMA it :/ ...

 

Ive already tried booting with no hard drive at all, but i didnt tried the f2 thing.

So... Should i press the power button and then hold f2?

 

Should work. Here's some food for thought. Hope it helps:

http://forum.notebookreview.com/sager-clevo/714935-p150em-bios-uefi-issue.html

 

The main problem is that NOTHING shows up on the screen.

I will make a brief video of whats happening so it should clarify or pop up any idea...

I tried removing the 120gb ssd AND the 1tb HD. Same issue. The laptop takes 10 seconds to turn on coolers (Cpu and Vga) and lights starts blinking 6-7 times and then it turns itself off.

I will record and upload it asap.

Thank you.

 

The main problem is that NOTHING shows up on the screen.

I will make a brief video of whats happening so it should clarify or pop up any ideas...

I tried removing the 120gb ssd AND the 1tb HD. Same issue. The laptop takes 10 seconds to turn on its coolers (Cpu and Vga) and capslock numlock and scrolllock lights starts blinking 6-7 times and then it turns itself off.

I will record and upload it asap.

Thank you.

 

Just told you what to check... Nothing is being sent to your LCD. Either your motherboard is defective, your LCD or LCD cable is defective or the CPU, your IGP is sending is nothing. Any of those.

 

I see... I will double check the CPU.

Meanwhile, the video i promissed you guys: Clevo p150 em simply wont boot anymore! - YouTube (i dont know if i can post youtube direct links...)

 

The only way to fix this is to RMA it dude.

Step 1: Connect an external display to your machine, see if it boots. If it doesn't, then it means it's not the LCD that is at fault. That narrows it to your CPU or Motherboard or possibly your dGPU, but highly unlikely.

Step 2: Either order parts to fix, like try CPU first. That's expensive. Just RMA it. They can figure it out what is wrong.
- Though these techs are rertards, seriously retards. The only techs who seem competent, actually great are at Mythlogic. Eurocom, Sager techs are retards. They will just replace your motherboard first, even though that's probably not it. Then start replacing the LCD cable and LCD. If that doesn't work, replace the CPU. They won't spend any time trying to be smart about it and figuring out what is wrong, they will just replace all the parts and send it back to you.

Have fun.

 

Well, something was telling me that i was about to make an international delivery =(

I will just wait the Ebay seller (computerupgradeking) answer me tomorrow and then i will know where i will ship it.

One question: Where should i ship to? Sager?

 

lol

stop it.

 

kabrok,
It is an EC emergency shutdown. Has nothing to do with display.

 

Hum.. Forgive my noobness, but, what exacl is that?

The seller has replied my contact, saying:

"Hi,

Can you try a power cycle. To do this. Remove the battery, remove the charger. Hold down the power button for 60 seconds. Reconnect the charger and try to turn the unit on. If that doesn't work, remove the charger, put the battery in and try to turn it on. Let me know how this goes.

Thanks,
Todd"

I'm currently not @ home, but i will get there in 15 minutes, so i can test.

Anyways, thank you all for the attention.

UPDATE: I tried the instructions and i keep getting the same problem. I will keep you posted so you guys can have more ideas =)

Thanks!

 

Whatever the issue is, you will likely have to RMA it. UpgradeKing, not sure who that is.

You can try emailing Mythlogic and send them a link to the video you posted. But to me, seems that something is preventing display info from being sent to your LCD, whether that's Intel or your dGPU, no idea. But Mythlogic does everything in-house and probably have seen your issue before. They might be nice enough to help you diagnose the issue. Since you are in Brazil, be curious how that RMA/warranty will work, since warranty is usually region locked I believe.

 

thats what i sad to try in my first post.
you did tell your supplier everything youve tried that weve posted on here otherwise he will just ask you to do exactly the same things again.

 

Yes, i am contacting the seller right now.

Todd is the name.

The guy is very attentive and responsive.

I gave him the thread URL so he can already know some stuff about the problem AND some things sugested by you guys.

I am filling the RMA form right now.

I wonder if he will contact me later telling about the solution.

Again, thanks to everyone in this forum. Always fast with answers and helpful.

 

The laptop was sent via DHL to RMA.


I will keep you guys posted about it.

Thank you.

 

i would remove you tracking number if i was you.

 

Tracking # removed.

Thanks for the info.

 

DHL? That's rare. Let us know what they say.