Clevo P170HMx problems (alot)

Hi all,

I am new here and registered to this forum because i have a huge huge huge problem with my Clevo P170HMx. I ordered my laptop back in +/- 14 March 2011 and received it in +/- 16 April 2011 but from day one i have problems with this laptop. After i installed Windows 7 X64 bit my laptop got a blue screen of death (first time i rebooted it). First i thought it was nothing but the next day (or the day after) i got randomly blue screens of death with different codes. I contacted my supplier a few weeks later about the issue and i told him ''deamon tools'' probably installed a faulty driver that might cause a bsod so he said to me to reinstall windows and check again without deamon tools. I reinstalled windows +/- 2 weeks ago but after a week i just received those bsod's again with different error codes.

The error codes i got so far are

stop: 0x00000109
stop: 0x0000005C
stop: 0x000000C2
stop: 0x000000C9
stop: 0x0000003B
stop: 0x0000000A

and probably more but i couldnt see everything of it, i changed the bsod setting at a later date so i could read it and close it manually.

Now what i did is using memtest86+ and ran it for 20-21 hours and it did not detect any faulty memory. I used google to find more info about memtest and a user on another forum said to test Prime95.

Well from Prime95 it went bad, it says my core is faulty (CPU). Because i did not wan't to trust just 1 program i contacted my supplier and he gaved me another test program called OCCTPT and even that one says the same.

My thoughts about the errors are
- Faulty mainboard.
- Faulty cpu
- Faulty ram

is there anyone having the same issue as me ??? because i payed alot of money for this laptop and the issues should not be there. I have a older Packard Bell from 2006 and i tested those programs on it as well and it has no issues


My specs:
Clevo P170HM rev.B3 (Bios updated to revision v1.01.06, because i asked clevo the same about the errors i got and they gaved me the latest update.)
GTX 485/2GB
Intel Core i7 - 2720QM 2.20 - 3.30 Ghz
Intel WiFi 62230 LAN (Half Mini Card) 300Mbps + Bluetooth
Corsair 4 GB SO-DDR3-1333 CMSO4GX3M1A1333C9
Corsair 4 GB SO-DDR3-1333 CMSO4GX3M1A1333C9
Seagate Momentus XT 500GB ST95005620AS (Firmware sd25)
LG CT30N slimline Blu-ray ROM


Any help would be much appreciated because from how i look at it now it was not worth the money .



Extra info: I contacted deamon tools about the problems i got and they asked me to send the minidump files located in the windows/minidump folder. I gaved them all the dumps i got and a few hours later they send me a email back and said everything was related to faulty memory according to the dumps i have send.

My question would be, if i have faulty memory will the programs from the screenshot shows faulty cpu cores (like prime95 does because it says ''hardware failure'' if i scroll down those bars) ????

 

I remember I had similar problems with a desktop a few years back with similar errors. After a lot of head scratching (and time wasted) it turned out the CPU was bad. I think you're on the right track of it being either your motherboard or CPU. I'm assuming your laptop is still under warranty?

 

Hey I used to get lots of BSOD on my Dell XPS M1730 and I remember getting the “IRQL_NOT_LESS_OR_EQUAL” BSOD screen like you showed. In my case the problem was a software conflict caused by Outpost Firewall you might have the same kind of problem. If not then it could be the RAM it might need to be reseated because other users in here have had similar issues. Do you still get BSOD when you do a clean install of windows? If you have not tried that yet maybe you should do a clean install and don’t install any software and see what happens.

 

I get the same issues after a clean install. Also i am using Windows own firewall with Avira virus scanner.

I never had issues with this combo before and i use this combo for over 6 years.

I bought it in April 2011 so yeah i have full warranty.

 

RMA the laptop and good luck. Ask for a partial refund for having a no laptop.

 

Most likely a hardware issue then you should do an RMA with your supplier they will find out what the problem is and repair it for you.

 

Yeah i already contacted the supplier from day one (to let them know i had issues already from day one with bsod), those people are very friendly and helpful. I asked them today for a RMA and they said no problem, i could send it to their adress or bring it to them by my self.

But i wanted to know if people on this board had similar issues like me.

Anyone is using deamon tools on their P170HM laptop ???, i doubt this program is the problem but i just need to know it for 100%.

 

If it's not currently installed and you're still having BSOD's, then there's no way it can be related to that one piece of software. It sounds like you did a fresh install of Windows and are still having issues, so it can't be related then. BSOD's on a fresh Windows install sounds like it's more hardware related then software.

 

Well i don't say they didn't install it incorrectly, there must be a faulty hardware somewhere that they didn't know off .

I also contacted Deamon tools and they asked me nice to send over the dump files so they could investigate it, i have send them 2 dump files from +/- 4 weeks ago and they said both dump files where having issues with bad ram.

I have send them 2 other dump files from today (because i got 2 bsod's today) and they will tell me more about it on monday.

 

Hi I have Clevo P170HM from 2-3 months. And I have installed Deamon Tools version 4.40.2.0131 and it's working perfectly I didn't experience any BSOD or unexpected freeze. Previously I had problems with freezes but it was related with damaged A-Data modules, I bought new one 2 x Corsair CMSO4GX3M1A1333C9 and now my notebook works perfectly all the time. try to unmount one module of RAM and test again. Do you installed all chipset drivers ? Dude you have exactly that same piece of hardware which I have, it must be good ! Feel free to ask me about anything I made big investigation with drivers before I realize that my RAM was a problem. If you want to talk on Skype my login is: jezykwaw , maybe i could help you. Best Regards.

 

I had same problem on toshiba, was memory gone bad

 

Yea I would lean more to memory. memtest from outside of windows is not best test because it does not really load the system down good.

I had similar issues on desktops and didn't find was memory until I did memory test from inside windows. think I used hcimemtest or something like that.

Anyway all memory test would pass as stand alone, but in windows if I had 4 threads of that running for all my mem it would find massive errors. Replaced memory, all better.

I have worked on IT for about 15 years and still yet to see a bad cpu myself. Always been mobo or mem. I know they do happen but out of my years of working on laptops, desktop and servers never seen one bad that was not a failed user install.

Anyway good luck!

 

I'd have to agree with this, I've seen bad everything- except CPU's. The only "bad" CPU's I've seen have been physically damaged or (in the case of the Core i7 fiasco last year with Newegg) counterfeit. CPU's are just rare to fail parts. Memory or mainboard sound like more plausible issues here.

 

Are those OEM CPU with fake packing and sold as retail or they are counterfeit from architecture? Meaning some manufacture designed an i7 counter part from ground... Does it even boot?

 

NVM I found the YouTube video.... It's hilarious

 

Oh no, the counterfeits weren't that sophisticated. It looks like a pallet of processors coming from a supplier at the time was either swapped or entirely fake. Fake packages and bits of poorly faked circuit boards posing as processors with bits of cardboard for heatsinks. From outside, the boxes looked relatively normal, but it was pretty obvious when checking them out.

NewEgg sells 300 counterfeit Core i7-920 CPUs, KIRFers pump their fists -- Engadget

Electronic counterfeiting is becoming a big headache because it's hard to catch.

However, faked parts of all kinds do make it on to the market, which is why you need to use caution when buying from unknown sources. They range from gray market, working-but-counterfeit, to full on fake.

Incidents like the above are extremely rare though. This on just happened to be big enough and clever enough on the parts of those involved that it made it to the press at all.

 

Worst-case scenario: Just RMA it.

Mr. Mysterious

 

Hi LightningPL,

Yeah noticed it in your siggy, the systems are almost the same however i have a glossy screen (all pixels intact ) and my Momentus firmware got updated to SD25 (by my supplier)

Anyway can you test Prime95 for +/- 10 minutes ?? to 1 hour if possible ?

I ask you this because i wan't to make sure i am right about a faulty hardware

Link: GIMPS Home

Thanks

I hope so because then i don't need to send over my laptop for RMA, the retailer asked me already by mail if i could swap the ram if he send me new ones. The only problem is that he might added those 2 rams under the keyboard.

I check with SIW wat slots he used and it said port 2 and port 4 instead of port 1 and 3.

 

I used your program and here are already a few results

Edit: Holy sh*t, look at the second screenshot (and it's still counting)... what does this mean ?
Edit 2: After stopping the test(s) manually i got a BSOD with error code STOP 0x0000001A : MEMORY_MANAGEMENT

 

Ok i removed both rams because they where under the keyboard, i installed 1 of them under the laptop and testing it with memtest pro. If it does not fail i am going to swap it and see what the other one is doing.

 

"Looks" like bad ram to me.

You are doing the right thing. If you don't have any new memory to test just take one out at a time, if gets errors swap.

Is possible both dimms are bad but less of a chance.

The crashing when you stop sometimes can happen because windows goes nuts, that program will eat ALL The memory it can and even rob windows of it unless you force an amount to use.

I generally run each program to use a part of the ram. Like if I had 4GB would have each program use about 925MB and run 4 of them. That leaves a little bit for windows to run still and with 4 running will use all four cores on a quade core so its stresses everything good to find the bad stuff.

 

So your saying i need to open 3 windows for memtest and test in every window 925mb ???

Edit: I can't use more windows then 3, if i use more th windowsthe the fourth one is freezing. I put 2 windows @ Remaining and the third one as All unused ram

 

Normally if it freezes just means you didnt leave enough for windows. IT shouldn't really freeze but just get soo slow it takes a while to respond or even stop the test. Bascially you want to have a window running for every core and just change the amount of memory used to leave windows enough so it can still run. Some sytems use more some less.

This is not a real requirement but puts more load on CPU & mem ect so tests a little better.

You can try 900 in 4 windows if you have 4GB stick in. That leaves windows about 400 meg of ram, if that is to crazy just try like 875 x 4. Even though you are not testing it all it does all get tested still because memory moves around.

Just play around with it a little. Like i said it will get slow and seem to freeze, for example when you hit stop test it might take a good 5-10 min to actually stop but so long as mouse moves you are good.

If you can run 3-4 threads though and its not erroring anymore you may have found the bad stick and took it out.

To confirm you could always swap again and see if leaving the other one in makes errors.

 

Ok thanks for the tip, i will 4 test in 1 time on a module

1st = 900 MB
2nd = 900 MB
3rd = 900 MB
4th = remaining

Edit: Results @ post 25

 

Guess ''we'' found the problem

Memory 1 = perfect, after a test for 1 hour no errors
Memory 2 = bad, after 3 minutes i already got errors (see screens). I did 3 test with Memory 2 and all 3 failed.

I will put Memory 1 back and re-run the test for another hour or 2.

 

It`s so nice to have a support from forum like this to help resolve a problem.
Hope it all works out nice for you.

 

So now you know what to do My first assumption with memory module was correct

 

I contacted the retailer and he emailed me back with some good news that he would send me a new memory on tuesday so i will get it probably on friday (the retailer's shop is in Belgium and i live in The Netherlands).

Yeah you where right about it, i truely thought Deamon tools was the issue here but they emailed me back with the same thing ''bad memory'' because they checked all my dumps from the bsod's.

I wan't to thank you in special, the program you told me to use is awesome. I never heard of it but i will always use it from now on for other computers if they have bsod's. I tested the Memory 1 again just to make sure that one is not faulty and after 1 hour and 20 minutes still no errors , Memory 2 on the other is already failing withing 10 minutes (tested it 3 times).




Again thanks for all the support i got here on this forum, i really appreciate all the help i got.

 

You are most welcome.

Glad it was something simple like memory and you dont have to RMA your baby.

But yea that program has saved me too. memtest86+ and prime and all would pass back when I had issues, but I found this other combo to be the best. those boot disk memory test are good for basic test but dont put enough load on, even if running overnight for me would pass. This program will stress the heck out of it all and make the uglyness come out.

At least you can run with the one till you get the new memory and be safe with no more crashing.

 

Hi all,

Just wanted to report that i have no issues anymore since the faulty memory has been taken out. The retailer has send the new one yesterday and i already got it today (really fast service). I removed the other one and i tested the new module for a hour without issues, but when i put the other one in as well i get again memory failure when i test them both at once.

I also got a bsod with code STOP 0x0000007A

 

double posted, sorry got a bsod again and when i entered firefox i thought it edited this post.

 

someone can help me, i tested both memories 1 by 1 and there are no issues but as fast as i put them together i get a bsod at first run and get errors in memtest pro.

Why is it causing errors when i put them together and when i use 1 of them not.

I am getting tired of this laptop and i really wan't to smash it out of my windows.

 

Its possible one of the memory slots is bad

Its also possible something with the Mobo is bad or going bad.

If each works alone the memory is prob fine. Try using the other 2 slots and see what happens. Its always better to use the first slots first but this is just to test it (not sure if they even post if not using primary slots though).

Anyway either way sounds like you might have to RMA it I know that sucks but the good thing is the problem can be produced fast and easy it seems to they should repair/replace the failed part somewhat quick for you.

 

What Bryanu said - my 571TU had one bad memory slot after a crash (the GPU was dead, all shut down.... and didn´t boot til I replaced the GPU- but that was not the only thing...). Took me a lot of testing and because I tested each memory in the same slot I didn´t realize it a long time... but then it was clear, both memories worked in one slot, both didn´t in another... bought 1 4GB stick then and it was fine for the time (no warranty for me back then).

 

I tried everything, all i get is bsod (see below about the list and time). I tried slot 1 and 2 and swap memory from 1 to 2 without any problems, but as soon i add the new memory chip my laptop is going crazy. I noticed that the new chip is different compared with the old one, the only strange thing is that they both are from Corsair and both have the same numbers (maybe a conflict with that ?).


BSOD when i place both memory chips and try to enter windows 7, within a minute or 2 i get this.


Wednesday 8 june 2011: time: 6:10 pm BSOD stop: 0x0000007a (first time i used both chips at the same time)
Wednesday 8 june 2011: time: 10:06 pm BSOD stop: 0x0000001a (second time i used both chips)
Wednesday 8 june 2011: time: 10:10 pm BSOD stop: 0x00000050
Wednesday 8 june 2011: time: 10:18 pm BSOD stop: 0x00000050
Wednesday 8 june 2011: time: 10:20 pm BSOD stop: 0x00000050
Wednesday 8 june 2011: time: 10:21 pm BSOD stop: 0x00000050

 

Hi all,

The retailer has send me a new kit (i asked him to send me a Kingston kit) and received it today but sadly i get the same error/conflicts as with the new corsair memory. I get alot bsod's, crashes, freezes and even after some blue screens it restarts and the screen is black .... after +/- 30 seconds the laptop is shutting it self down.

When i restart the laptop i get the black screen again and after 30 second again .... it's shutting it self down.

When i remove the memories and replace it with the corsair 4 GB (Single memory module) then the laptop is running fine.

I am pretty sure that the mainboard is faulty.


PS: After a freeze my laptop didn't work, i had to remove the battery in order to restart the laptop

 

Yep, now that the memory has been ruled out, it's probably either the mainboard or the RAM slots themselves on the board. The odds of having two bad sets of RAM are incredibly low.

 

I was @ their shop today, the retailer is very friendly and he did the following things.

1. He checked the memories if i installed them correctly, also he saw all the errors i got so he pulled 1 memory out and checked again. With 1 memory the laptop is just running fine but as soon the second one is getting in the laptop is going crazy.

2. He removed the hard disk and replaced it with another one to see if the hard disk has errors but even with the new one my laptop is going crazy, so he swapped my old one back in because that one is also not the problem.

3. He removed the processor and added a new one, but with this one the errors still remain.

4. He removed the Kingston kit and replaced it with another Kingston kit and the laptop was running fine for 1 hour, he said ''this is impossible, another faulty kit ???''. So he asked me if i wanted my laptop back because all the test passed so i said sure i will try it. Well after a good 2 hours of driving back home and plugged all the cables in the laptop and wanted to start it up i just get a black screen (means hardware issue(s)). I know this can be fixed by pulling out 1 ram but now i am pretty sure the mobo is faulty.

I contacted the retailer and he said i should send it back to him so he can send it in for repairs

 

If you cannot use two RAM slots, it's your motherboard. Since barebones installations give you the BSODs, as well as working with only 1 RAM unit installed is fine, then I'm quite sure it's your motherboard.
Good luck RMA-ing and getting it sorted out soon. I hope you get your stuff working properly soon. I know what it's like having an annoying, faulty laptop *glares at my old HP DV6830US*

 

Today i send it for RMA, lets hope they get it fixed .

 

Hi everyone!

I just registered in this forum to answer to that thread.
I have just the same laptop, with a pretty close configuration (I have a i7 2820 instead). And I had the same exact issue than you (well, mine seems to work with only one module...for now...).
I runned Memtest86 a few weeks ago, and was just that, one of the two modules was faulty.

I guessed that everything was right now, but the pc is starting to make strange things. A lot of games I play on the pc tells me problems memory related (normally the "Run out of memory" one)... but I ran Memtest86 for 10h last night and I didn't had any error...
Anyone knows if I could have the same problem has MichelN?

PS: Excuse my bad english D:

 

Hi Dereon,

Where are you from and where did you buy your laptop ??? Did you do a bios update to revision 1.0.6 ???

PS: Memtest86 sucks for testing the memory, use memtest pro (use google to find it).

 

IRQ Not Less Than Equal is often an indicator of faulty memory. Faulty memory will also cause Prime 95 to fail.

I would replace your memory modules first before trying anything else.

 

I'm from Spain, I bought my pc from Deviltech in Germany, online. And no, I haven't upgraded the bios because of the warranty, at least for now... xD
When I tried to install Windows 7 (with the faulty module), I got a few times the IRQL bluescreen.

What I'm trying now is to get the warranty for the module that is broken now.
I'll post here when I'm done testing with the memstest pro!

PS: Did you got any news from your PC MichelN?

 

The retailer contacted me and said the following things.

1st kit (corsair) = faulty module
2nd kit (kingston) = dead or arrival / faulty module
3rd kit (kingston) = working perfect.

He does not know why i got the black screen when i got home from his shop but maybe 1 module was not properly installed (i guess). It seems the notebook is fine because hes testing it for 5 days now and has no errors.

Guess i had bad luck with all those memories.

 

I have good news,

The retailer tested the first kit (corsair) on another notebook and got the same problems, he also tried the new corsair module with 1 memory from the first kit and also got errors with it (the module refused to work with the working one from the first kit).

The retailer tested the second kit (kingston) on the other notebook and also got black screen issues and failures with some tests.

The third Kingston kit is perfect and worked on both machines , my notebook is comming back without errors .

 

Congratulations, enjoy your machine! =3

 

Well it's still in Belgium, i am waiting for it to get it back ....i really had bad luck with the memories. I don't wan't any corsairs back in the laptop, now i have Kingston with true 1600 MHZ in it.

 

Got the laptop back today and no startup problems so far, will keep you guys updated !

 

Epicsauce.