Clevo P370EM optical bay SATA port disabled?

hi, i bought this notebook cca 2 months ago without optical drive, because i planned buy hdd caddy....and i bought it few days ago, but it doesnt work. i cant see new disk in device manager, even in boot loader i can see only my ssd and hdd in primary bays. I have Prema Bios mod, can be it problem? Thanks for responds and sorry for my bad english

 

It usually wont show in Device Manager until you either activate it or assing it a letter/path. You can do this in disk management. Right click on Computer > Manage > Disk Mangement (couple options below device manager) if you see it there you can then right click and assing letter/path.

 

no i tried it too, but i cant find new disk in disk managment...maybe is the hdd caddy broken...i tried boot to linux live usb...but still nothing just my old 2 disks...

 

It's possible the BIOS mod is the problem, but I doubt it. You may consider contacting Prema about that.

So the drive in the caddy does not show up in BIOS either? Which caddy did you purchase?

 

Can you take one of the older disc and put it in the optical bay to see it if recognizes that. Maybe its the new drive you're trying to put in. Or try putting the new drive into one of the hard drive bays to see if its recognized in there.

 

i was using this disk as my external backup disk... i tried put it back to external case and disk is still working...and no i cant see this disk in bios too...im using this caddy

Hard Drive Caddy 2nd HDD HD23L for 12 7mm Universal CD DVD ROM Optical Bay | eBay

 

So we know the disc does work, try taking one of your other drives and putting it in the caddy in the optical bay and see if it recognizes that. If it doesnt, see if you can hook up the drive directly to the connections without the caddy to eliminate it being a bad caddy. You wont want to keep it like that since it wont be secure but it will help troubleshoot a little more.

 

Aye, verify that the caddy is working as a first. If it's DOA or incompatible for whatever reason, it's best to find out ASAP, should you need to request a refund or exchange.

 

OK so disk from caddy is working fine in primary bay...but disk from primary bay isnt still working in caddy...i cant connect disk directly without caddy cause is different conector:


so its bad caddy or one sata slot on motherboard is wrong...or bios, i will try flash original bios tomorow.

 

Oh the are different. Do you have another notebook with an optical drive you can test to see it it works.

 

So it must be broken caddy. i tried it with another notebook...still nothing. i asked for resend. Thanks guys for advices..i hope it will work with new one..

 

Glad you got it narrowed down, once you get the new one let us know if its all working like it should.

 

A shame it was no good from arrival, but hopefully you're replacement works - if you order a replacement. Any questions, we're here to help!