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    Clevo P377SM-A and Lastpass not being able to find fingerprint reader?

    Discussion in 'Sager and Clevo' started by joluke, Mar 3, 2015.

  1. joluke

    joluke Notebook Deity

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    Hi. Tried lastpass forums and their support.

    So far i've tried several times to get Lastpass to detect my fingerprint reader and no avail so far..

    I needed to format my laptop, because of a BSOD i was having with some foreign drivers.
    So i made it clean with an original windows 8.1 Pro dvd that i own, and after installing all drivers from Clevo's site, i end up being unable to get lastpass to recognise my fingerprint reader. I do have fingerprints saved to login on windows, and i do sucessfully login with my fingerprint. The problem is mainly lastpass, i tried to reinstall it several times, run in compability mode and nothing.

    Anyone uses it? Any tips?

    I tried this: https://forums.lastpass.com/viewtopic.php?f=12&t=138925

    And doesn't work :(
     
    Last edited: Mar 3, 2015
    joluke, Mar 3, 2015
    #1
  2. bluefox94

    bluefox94 Notebook Consultant

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    Have you tried saving your fingerprints again, sort of "formatting" the fingerprint reader software?
     
    bluefox94, Mar 3, 2015
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  3. joluke

    joluke Notebook Deity

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    Before replying to you, i did remove all my finger tips from windows account logins and recorded both my left and right index fingers.

    nothing.

    Stays like this always:

    http://prntscr.com/6c2zp9
     
    joluke, Mar 3, 2015
    #3
  4. bluefox94

    bluefox94 Notebook Consultant

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    Hmm interesting.. I have never encountered any fingerprint problems with mine except for minor occasional lags. Never tried it on a forum though. I'll make a search on this and see if I can help you
     
    bluefox94, Mar 3, 2015
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    joluke likes this.
  5. joluke

    joluke Notebook Deity

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    I'd appreciate it my friend. The weird part of it is that it was working perfectly before formatting my laptop... and suddenly doesn't :(

    I'll buy you a beer if you help me :D
     
    joluke, Mar 3, 2015
    #5
  6. TomJGX

    TomJGX I HATE BGA!

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    Are you missing the fingerprint driver or something? Is anything showing that a driver is missing in your device manager?
     
    TomJGX, Mar 3, 2015
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  7. joluke

    joluke Notebook Deity

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    Everything is installed and all drivers updated from Clevo's site

    Edit: I use my fingerprint reader to login on windows LOL

    Yep... pretty stupid right? :)
     
    Last edited: Mar 3, 2015
    joluke, Mar 3, 2015
    #7
  8. D2 Ultima

    D2 Ultima Livestreaming Master

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    why don't you ask the last pass people?
     
    D2 Ultima, Mar 3, 2015
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  9. joluke

    joluke Notebook Deity

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    Already did and their only reply so far (1 week from now) was:

    I do have the binary installed and with the universal installer it still doesn't work!
     
    joluke, Mar 3, 2015
    #9
  10. joluke

    joluke Notebook Deity

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    Ok i think i found the solution for it because now it does detect the fingerprint reader!!!!!

    http://prntscr.com/6ch3b2

    I did install the latest Intel ME drivers:

    http://prntscr.com/6ch4r0

    10.0.30.1054

    And installed the fingerprint driver from a portuguese retailer (who i am not afiliated with):

    https://mega.co.nz/#!dhQmgALa!yBrVmW5bJEcviuS1O-nEgMf2sZCB_p0o70baOjKncw0

    (mirror was posted to avoid any connection to that store)

    So right now it does detect my fingerprint reader and i am able to use it in lastpass sucessfully :D
     
    Last edited: Mar 4, 2015
    joluke, Mar 4, 2015
    #10
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