Clevo P651RE6-G - Laptop restarts (as it's crashing) everytime I attempt to launch CSGO

Hey all,

I'm at a loss here as I'm struggling to fix this issue. This laptop will be sent off for repairs in the next week regardless as I've had it for near on 6 months and my reseller has been unable to get me the G-Sync working without the screen constantly flickering and going black and they've requested I RMA it anyway.

Still, I have a few days away from my girlfriend and some time to play some CSGO for the first time in a month, downloaded the updates, launched the game and the laptop crashed and auto-restarted (As it is programmed to do).

I have verified the game cache (which originally found 1 file which was corrupt and now it says all files are fine), deleted my appcache folder, and I can't get anything to work. I wondered if it was a SSD issue but I just launched Football Manager 2015 (which is on the same drive on its own with CSGO) and the game launched fine.

I've never had this problem before, having played CSGO since Septemeber. Any help or advise would be much appreciated, it's frustrating finally having the time to play and not being able to

Many thanks in advance,


EDIT: If this is the wrong area for this post I apologize, I haven't used the forums in a while. Feel free to move it

 

Try launching the game with only 1 memory module inserted. If you have multiple modules. test with each one of them. Also clean NVIDIA drivers using DDU and install them again.

 

Hey there thanks for the response. Do you mean remove one of the sticks of RAM in my laptop? And also what is DDU, is it a program I should download?

 

Yes, if you have multiple RAM sticks. Take them all out, and run your system with only 1 inserted at a time.

Also DDU is a program for cleaning display drivers.

This way you will be able to narrow down the cause. Someone i know had a similar issue and turned out it was one of his RAM sticks gone bad. Might not be the for you, but worth a shot.

 

Alright thank you for the suggestion, I haven't opened this laptop before but I'll give it a shot. Is it as simple as taking a stick out and then putting it back in (whilst turned off I'd guess). Also do you have a download link for DDU? I've just uninstalled my Nvidia graphics driver and am in the process of redownloading and reinstalling it, however if it doesn't work I will give DDU a shot.

Is it possible my BIOS is now out of date? I read somewhere that maybe it needs updating, however once again it's not something I've done before.

 

CS GO shouldn't care about the BIOS. And easy as you mentioned just be careful and dont be hasty. Im at work so cant link to DDU, but just google it.

 

There were some issues with some steam games and 5th gen processors that were related to BIOS, and this was across a couple different manufacturers (not just Clevo). But if you have a 6th gen model, I don't think it would be that case. You could try to update your BIOS and see if it helps, but it might not be the problem necessarily.

 

Is this why I ended up with a BSOD while trying to celebrate Claptrap's birthday in BL2?

 

AFAIK I don't think there were issues with BL2, I think it was Valve games (sorry, not Steam), like CSGO and DOTA 2.

It was sad enough nobody showed up for Claptrap's birthday, then to blue screen on top of that, it's a heartbreaking day for steward robots everywhere.

 

Those are all good suggestions, but don't crack open the laptop just yet. First, go into System Properties > Advanced > Startup and Recovery and click the 'Settings' button. Then, uncheck the box 'Automatically Restart' and this will allow you to see what the bugcheck code (BSOD or STOP error) has to say. Instead of rebooting your computer will stay on the BSOD screen and you will have to hold down the power button to turn it off. Before you do, read what the error codes are. Write them down or take a photo. That might give you a clue what the deal is and you can Google search for solutions. Also, install WhoCrashed, then click the Analyze button. Once it is done reading the dump files, scroll down and see what it might have to say about the bugcheck code(s). You may end up having to test individual sticks of RAM in the end, but there could be a buggy driver causing the problem. Using improper BIOS OC settings will generally give you a limited set of error codes, such as 0x124 or 0x101 code.