Clevo P750ZM Is it normal??

Hello,

I'm going to state my case.

The use I give to my laptop is professional and gamming, I work as a programmer and in some cases I use the laptop to play, by this I mean that I make a "reasonably intensive" use of the keyboard.

Since a month ago the backlight of a part of the keyboard has stopped working as it should (right zone) and some keys sometimes does not work properly but, I did not give much importance because it is not something I consider necessary for my day to day work, also some keys had started to sometimes fail, but I thought well, I will create an RMA case in one or two months when I have less work and can do without the notebook for a few days, but this is not possible for the following.

The other day I was programming like every day and pressing the "ESC" and "TAB" keys several times when the keyboard was came out in the upper left, in other words, one of the tabs that holds the keyboard to the chassis had loosened, This had happened to me in my previous ACER laptop before, but never in my clevo laptop. I thought , well, do not panic, I've used the keyboard for many hours and only one tab has been loosened. I just have to put it back in its place and ready, I tried it several times but it did not stay fixed. I proceeded to disassemble the keyboard to check that everything was OK, I did it the same way as when I installed the RAM, remove the back cover and the screws that hold the keyboard to the chassis to remove the keyboard and it was when I saw the first surprise, the tabs that hold the keyboard to the chassis were been not broken and there was not anything that would prevent the keyboard for staying fixed.

But when I looked I saw that my laptop has rust inside the chassis, I saw the outside chassis and it also has rust on some USB ports. This was the big surprise that my laptop had for me. (See photos spoiler).

It seems to me important to comment that I live in an area where it rains almost nothing, and it is dry, also whenever I work with the laptop I do it from my house or from the office. So I do not know where the rust comes from.

Finally I was able to set the keyboard, but after a few seconds it ends up releasing again.

In addition to these surprises that I mentioned earlier, from the first day of purchase I noticed that some strange noises were heard when the laptop had been working for some time, especially when I am working on something that requires graphic power. Looking at "Official Clevo P75xZM" Batman "/ Sager NP9752 Owner's Lounge" I have seen that I am not the only one affected by this problem, and that MYSN has recognized that in some chassis there is this problem.

My questions are:

What solution has MYSN given to noise problems in other cases?

Has anyone had problems with the keyboard or internal rust in this model or other models of clevo ?.
If so, are these types of problems covered by the warranty?

Thanks for your time.

I await your answers and opinions.

Spoiler: Images

 

It's not something I have seen normally no, certainly contact them and see what they say. It might have been a bad batch of materials.

 

Man, those are some really odd things you have going on there, bro. The keyboard should have a screw on the bottom holding it down. Maybe the screw has come loose or corrosion has done something there. The slot for the ribbon cable for the LED lighting may be corroded like the other areas. My P750ZM has none of those issues. I see no corrosion. This probably won't be covered under warranty, since it has to be environmentally induced. But, I would still ask for the vendor you bought it from to have a look.

Take the bottom cover off, take out the keyboard retention screw and pop it out to have a look at things under the keyboard. If you find anything unusual like that corrosion, please post more photos for us to look at.

 

There is a screw holding it down but the keyboard corners could pop up if the latches don't mate with it properly.

 

It is possible the metal base on the underside of the keyboard has corroded and the threaded area the screw goes into has come loose. That rust is really weird. Given the gradual way things have stopped working with keys and lighting, there almost has to be something like that taking place. I've never seen anything like it before with the metal parts rusting. This could really cause some serious issues over time.

 

Oh it most certainly will need the entire machine casing and motherboard replacing as far as I can see.

 

My biggest concern is that the problem of rust may worsen over time.

It is clear that they will have to change the machine casing and the motherboard, but it would be very unreasonable to ask for a new unit ?. Could it have affected the corrosion to other elements like the GPU or the CPU? Or could you do it over time?

 

Highly unlikely as they use gold plated contacts so things like storage, ram, display, cpu and GPU are all usable. It would be a reasonable approach to take a barebone and move these all across and do a physical inspection to double check.

 

That is definitely not normal. That's quite scary, I wonder how that could have even happened if it wasn't your environment.

 

Is this semantics for "I kinda abuse the heck out of my keyboard"?

If I recall correctly, there should be 8 tabs that help to secure the keyboard: 2 on the left and right side, and another 4 just above the function keys. There should also be a couple of magnets on the right side and two screws that hold it in place - how does all of this look? It almost looks as though something is pushing up on that corner of the keyboard in your picture...

The rust is strange, if that's what it is.

 

Never seen rust like that before, though I'd suspect an environment that's very condensation-friendly. Like if it gets extremely cold, then is opened again in a warmer, humid indoor environment it might collect moisture. Moisture damage tends to be progressive, even if the source is removed and the system dried out, so I'd inspect other components to make sure they're no affected.

 

It seems far too localised for that.

Would guess it's a water-damaged refurb board; this kind of damage takes a long time to become apparent, so prior to dropping it in the base it'd have looked brand new.

 

Mainly thought that because it look to be near ports and seams, but it's certainly possible, a lot of times refurbs are used for repairs. If it hasn't been repaired though, that's usually a new part.

 

It looks to me to be hitting very specific types of metal to me rather than being localised. There are many different exact mixes in the machine.