Clevo P770ZM G-Sync Travesty

This should not be tolerated. Releasing a P770ZM and then a short time later selling the exact same model with one feature that had previously been disabled.

Clevo had the license for G-Sync but chose to sell some P770ZM with non eDP motherboards with gimped 980M.

NVidia also advertises 980M as G-Sync compatible but chose to screw over a select group of customers?

Asus sold G-Sync laptops months before they began to officially market it. The previous laptops with 980M only required updated drivers to enable it.

No excuses for Clevo or NVidia. I wish I could demand Clevo and NVidia either issue a monetary compensation or at minimum costs for restocking and shipping to exchange these inferior and gimped 980M for the proper complete 980M.

This is the nail in the coffin for me. I will not be treated as a chump anymore by mobile gaming industry. They mistreat customers with broken hardware, 5870m/Asus and 7970m/Clevo as examples and both companies denied responsibility and never rectified. They disable certain features at whim.

I consistently pay NVidia and Clevo/Asus far more than desktop gamers yet I am treated 3rd class, nvm 2nd class.

 

You got your model before G-sync was launched though right?

Playing devils advocate you did not buy your model with G-sync advertised therefore no one is under any moral or legal requirement to activate it (even if it were possible).

 

Yea G-sync is pretty awesome, loving it.

 

It is when the feature existed and they knowingly had is disabled. The right thing to do would have been to sell the P770ZM G-Sync ready just as Asus did, and market it when NVidia were prepared for it to go live. There is no good excuse for why Clevo screwed over the initial wave of P770ZM customers.

This isn't as if Clevo releases an updated version after a year, they released the SAME EXACT model except they changed a few voltage resistors. This wasn't as if NVidia releases an updated 990M at the end of the year with new features. This is a 980M that was G-Sync ready from the start if they didn't change the voltage resistors to disable it. You can't excuse Clevo for doing this from a customer's point of view. Maybe from their lawyer's perspective, but I didn't pay their lawyers $1850 for this laptop, I paid Clevo.

They expect us to pay another $150 for eDP G-Sync panel, and $900 for a 980M with the only difference of being a few voltage resistors? That's unbelievably immoral. Maybe not immoral under the law, but that's treating your customer like garbage.

This wasn't an issue of hardware, this was an issue of NVidia not having mobile drivers for G-Sync ready in time. Selling a P770ZM and then turning around, oh did we mention this machine is G-Sync capable but we chose to be dicks even though the hardware was ready and available?

It's not about legal requirement, it's about being an ethical company that doesn't screw over their customer.

Lastly, Asus did it. They sold G-Sync ready laptops before NVidia had G-Sync drivers ready for public use. Asus chose not to be dicks like Clevo, and did not gimp the 980M they sold. They did not cheap out on eDP displays, Asus sold eDP displays ready for G-Sync before the P770ZM was released.

 

It's a feature not everyone is interested in, holding back the machine for it would not have made sense.

This was Nvidia dictating to clevo/sager how they can configure things.

Same goes for Asus, Nvidia was not ready to release the tech and will have had them on an agreement.

Once it was ready for launch nvidia would have passed them another MXM reference design with the right resistor ident and layout.

Technically Asus and clevo have not paid for G-sync on those models so releasing it would A) be difficult considering the slight ident change and B) Get them in legal trouble with nvidia who are their sole supplier for GPUs pretty much (bad idea).



Plus I'm sorry but you got the machine you were advertised and paid for, they are under no obligation to enable any of it, I doubt freesync will suddenly start working on AMD based machines either.

 

I disagree vehemently. They should have sold the laptops fully featured from the start, the hardware and specs were ready.

Asus did sell their laptops G-Sync ready before NVidia gave the green light to market it. Deagleson bought his Asus before I bought this P770ZM and his machine is G-Sync enabled.

Clevo screwed me and other initial P770ZM owners. I can't see it any other way. I don't believe NVidia told Clevo you have to sell 980M with a few voltage resistor changed, they could have left the resistors alone and G-Sync ready like Asus. They should have sold the P770ZM with the LG G-Sync ready displays, the display was available and eDP is old technology.

 

Asus solder their chips in, it's all built into the system bios which is likely why their system were the one to have a leaked driver. It's a totally different firmware setup.

This is an Nvidia feature, they have TOTAL control over something like this, they dictate how and when and what units are released in what fashion with their chips.

That's the reality of the business arrangement here and I for one wish AMD were a stronger competitor as it MIGHT have influenced nvidia on this kind of feature.

Also there are chips out there released with features deliberately disabled all the time, see xeon processors and the quadro/firepro GPUs. This is nothing new.

 

You have buyers remorse. Sucks, but it's to be expected in the PC market. ESPECIALLY with technology moving so fast. We've had 3 entire CPU generations in a year (if you count Haswell refresh), VR has taken off like a rocket and G-Sync/Freesync haven't even been in market for more that 6 months or so.

I said in your other thread, G-Sync over EDP is not simply a switch that can be turned on. There is actually a hardware requirement. ie re-sending frames when VBLANK gets too big or it'll drop out, as in the leaked drivers. They can't simply release a driver (even if you have the appropriate panel) because that is a liability nightmare (if somebody flashes the unofficial driver with an unsupported screen and kills their display then who is at fault?). A hardware switch is the only way to ensure G-Sync only gets used when the support panel is actually present.

The variance in EDP/LVDS boards by Clevo is also nothing new (my own W230SS has EDP only because I have the 3K screen option, 1080p buyers only got LVDS) and entirely a result of having multiple display manufacturers who did/didn't adopt EDP. Would you rather you didn't have a choice at all (as in other manufacturers)?

Get over it.

 

lol, not helping the OP here

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Splintah tends to do that

 

Though one of the things you have to look at is the panels, G models are 75hz and those have to be picked from given stock to make sure they would met requirements. Had I purchased mine back in may or June as I had thought to do so before I'd heard of the 2.0 upgrades but also before my current laptop solution keyboard died. I'd have likely just gotten a P770ZM as those G panels went into wider distribution a bit later. I'll likely have some buyers remorse myself seeing how the 2.0 upgrades have all kinda of new bells and whistles to go with the ddr4 and skylake. But hey this system will last me for three to four years and then some. And there will be plenty of new tech to upgrade to then like an actual usable 4k panel. Better form of Gsync most likely.. Though maybe not if AMD doesn't catch up.

 

No, it has both connectors, which is quite rare; some of the high-end Precision Ms have that too. It permits a wide range of different panels, which is up to the reseller to offer and up to the buyer to choose. Eurocom offered the LG, for instance.

The 980M might be a bit different, but that, too, is not up to Clevo; resellers could have been aware of this and made their configuration options accordingly; 980M for $600 and 980Mg for $700. Remember that the GPU is MXM, so unsoldered and swappable (the id resistors are on the mxm board as well, not the laptop itself).

Actually, all W230ST/SS/SD models are eDP, but there's three different cables (2-lane vs. 4-lane). You could run the WQHD as well; only need a 40-pin extender cable to physically reach the wqhd's connector.

 

Not for SagerNotebook. Clevo shipped the P770ZM without input from SagerNotebook. They had no choice in which panels were shipped to them, in fact they were sent two P770ZM at the type with ChiMei displays, one garbage like mine and the other same except eDP. The motherboard while it has option for both eDP and LVDS, but the port on the eDP is not present, only the soldering points.

While there are different choices now for P770ZM, at the time I purchased mine, there were none, at the whim of Clevo deciding to be dicks or not. My issue is Clevo all of a sudden offered choices only a month after they sold me this gimped P770ZM. That is my issue. I would be OK if they had an updated version, like P775ZM at the end of the year with various updates. But they didn't, they released a P770ZM-G with the only real change being a complete 980M only a month after. Had I known G-Sync would be available for P770ZM a month after, I would have waited.

Get over it? It's not a choice, Clevo won't admit to being douches, and I know they will do this again in the future because apparently it's their police to screw their customers. I have the proper motherboard, P770ZM-G version, I have the proper display, the one sold with P770ZM-G, I just have an incomplete apparently prototype 980M.

Technology didn't move fast, Clevo had this but chose to sell me the gimped version. And they began selling the G-Sync version only a month after I purchased current machine and they did not indicate G-Sync was arriving at the time I made my purchase decision.

 

If you really want G-Sync that badly, could you not just sell your existing 980M and buy a G-Sync one, and accept the monetary loss of the difference between the two?

 

I could, but after spending this kind of money and to realize Clevo could have notified me that G-Sync was coming so I could wait or just sold me the 980M without f*ing with the resistors, I don't want to financially support Clevo any more. I don't game as much, too busy with work and life. I don't need a monster mobile machine and will opt for a desktop next round. I'm tired of being screwed out of my money by mobile gaming industry. They always find ways to screw us over. Inferior TN panels, subpar cooling, cheap plastic casing, despicable 1 year warranty when desktop parts have lifetime warranty in abundance, and more. They have proven to me they try to sell me the crappiest parts as they can and upmarket them as much as possible, worse than Apple.

I despise Apple but for less than what I paid for P770ZM, they sell laptops with innovative casings, and innovative cooling systems. They sell machines with some of the best panels available. I despise how they treat customers as monkeys by not providing them freedom to customize their machines, but at least they sell quality machines that aren't incomplete.

Example: 980M is the same chip as desktop chip except some disabled cores, they did not need to do costly R&D and yet they charge 3X as much as a desktop 970 which is still more powerful.

 

Well I mean, it's a somewhat unfair situation sure, but it all depends on how much you really want G-Sync. If you want G-Sync badly enough to sell your GPU and spend enough extra to get a G-Sync one, then you would have G-Sync and you would be perfectly happy with that. I think deciding to not financially support Clevo anymore because of that is a really bad idea, as far as laptop manufacturers go they honestly are one of the best which is why so many people love Clevos but I'm sure you already know this. As for subpar cooling and cheap plastic casing, I would much rather have plastic rather than something like aluminum that just gets way too hot and you can always mod your heatsinks with tape, add extra heatpipes, repaste, lap your heatsinks. With other laptop manufacturers, especially Apple, it's a lot harder to do that and in some scenarios impossible. Saying that they are worse than Apple is honestly laughable and completely wrong. Apple is overpriced garbage with not even half of the performance that you can get from Clevo. I would expect someone with your amount of reputations to know this but maybe that isn't the case.

>I despise Apple but for less than what I paid for P770ZM, they sell laptops with innovative casings, and innovative cooling systems.

Cool, and if you're willing to put a little bit of effort into your P770ZM, you can get WAY, WAY better cooling and temps than you can out of ANY Apple laptop. I guarantee it, and I have seen it myself first hand with Clevo laptops.

If you compare them spec-by-spec, the Apple laptops are WAY more inferior and simply cannot compete with Clevo laptops.

As for some of the best panels available, do they still sell 120 Hz panels? No, they don't, and I doubt you could even get that performance out of an Apple laptop in the first place.


Clevo is love, Clevo is life.

 

nice, i like that motto

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did someone say apple has great cooling? I thought their new laptop never reached the speeds it capable of because it gets so hot and throttles? mmm must have been a dream or something......not

 

Apple has always had piss-poor cooling, even as far back as C2Ds and even before then. It's kind of sad that some people think otherwise.

 

You realize this is a NVidia thing, not Clevo. All manufacturers were under NDA and weren't allowed to release any details prior to the official release.

Sorry but that's just wrong. The only lifetime warranties I've ever seen with consumer PC hardware is RAM. Almost everything else is 3 years for serious hardware (CPU/GPU/SSDs/HDDs) and 1 year for cheaper stuff. FYI, it usually up to the reseller to warrant gear, not Clevo themselves. Down here (Australia), Metabox routinely offers 2 year warranties in their monthly sales as well as options for 3 years (at a pretty good rate as well).

This made me laugh. You mean they utterly fail to cool the system and instead attempt to move the bar for CPU performance lower by thermal throttling all the time. ie. the new Macbook is simply not equipped to deal with even the tiny Core M thermal output and simply throttles almost immediately.

 

Linus had an interesting comparison when he submerged the base of it in water.



They are just not designed for long term loading.