Clevo P770ZM-G catastrophic failure.

Yea so in the middle of regular use my Clevo P770ZM-G started smelling of electrical burning. Soon as I smelled it then there was a snap crackle and pop a bit of flame could be seen underneath the power button and then a sizable amount of acrid smoke started to emit from the laptop.

So it is pretty dead now. Just my query is what are the chances of the unit being repaired or is it scrap.

 

I'm somewhat suprised that it actually catched fire.

It kinda depends on the damage really. hard to say.

 

Yea of everything I heard that was a rare occasion nowadays but yea it just SMOKE AND FIRE. No reason why it just happened.

I'm thankful it's still under the extend warranty. Now just to get it processed if i can just get in contact with them.

Especially since I didn't do anything it just caught fire.

 

Component failure is a low occurence, but it does happen. Have it RMA'd because most likely the mobo needs replacement.

 

I'm gonna be attempting to contact my builder on that. Thanks for the info.

 

When there's actual fire, it's time to have the manufacturer take a look at it.

 

Good thing regular end-users have Clevo on speed dial. /s

 

And as the says goes Where there's smoke there definitely was fire.

So to ask what options do I have? My warranty is with the builder and it runs out in October.

 

Be honest and keep it simple. The laptop was in use when there was sizzle and flame from the inside of the laptop. Now it doesn't work. Let them diagnose it and replace what needs fixing.

 

I just hope that while it is the holiday weekend causing communication delays I grow increasingly worried about their lack of response on any channel.

Not a good feeling to possibly be hung out to dry on an investment I thought would last a good deal longer.

 

You reseller/system builder is where to set up the RMA, of course.

 

Contact the builder (or your reseller), inform them of the problem (system suddenly caught fire while in use), and they should be able to help.

 

Why would they hang you out to dry?

 

I don't mean anything malicious by it. It just seems that since I bought the system communication has been increasingly difficult and sporadic.

I don't think its an intentional thing as my dealings with them before and after I bought it were good though seem to have dropped off in 2017 and into 2018 so they may be experiencing some problems of their own.

My past dealings with the likes of Asus and Logitech have made me nervous about RMA processing since this is my workstation and the more downtime I experience the further I get behind then I am comfortable with. And Months of runaround is something I hope won't happen again.

 

Good luck on it, hopefully they come through for you.

 

Thanks. Here's hoping it works out. Really need to get back to work

Hoping won't have to ask about other repair options. Be a waste of a premium warranty.