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    Clevo P771DM problem with Akitio thund3

    Discussion in 'Sager and Clevo' started by dny18, Jan 16, 2017.

  1. dny18

    dny18 Notebook Enthusiast

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    Hello to everyone,
    I have a Clevo P771DM with thunderbolt 3. I try to connect a Akitio Box PCI thunder3, the PC produces the classic sound when a device is connected, but the Box not work. No led status and the fan is stopped.

    Do you have any ideas?

    Thank you
    Regards
     
    dny18, Jan 16, 2017
    #1
  2. bloodhawk

    bloodhawk Derailer of threads.

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    What do you have inside the PCIe box ?

    And have to installed/updated your thunderbolt drivers and firmware.
     
    bloodhawk, Jan 16, 2017
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  3. dny18

    dny18 Notebook Enthusiast

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    Inside there is a Blackmagic Decklink Extreme. I updated the thunderbolt drivers, while I have not found thunderbolt firmware update file. Could you help me?

    Thank you
     
    dny18, Jan 16, 2017
    #3
  4. bloodhawk

    bloodhawk Derailer of threads.

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    You will need to contact your reseller for that.
     
    bloodhawk, Jan 16, 2017
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  5. dny18

    dny18 Notebook Enthusiast

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    Ok I will do it. The problem could be the firmware?

    Thank tou
     
    dny18, Jan 16, 2017
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  6. bloodhawk

    bloodhawk Derailer of threads.

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    Probably. On my DM1 it needed an update.
     
    bloodhawk, Jan 16, 2017
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  7. dny18

    dny18 Notebook Enthusiast

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    Ok thank you. I will let you know something.
     
    dny18, Jan 16, 2017
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  8. bloodhawk

    bloodhawk Derailer of threads.

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    Sure thing. There was a thread here a while back with some of the update firmwares. But they are very reseller specific, specially in Europe.
     
    bloodhawk, Jan 16, 2017
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  9. dny18

    dny18 Notebook Enthusiast

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    Ok, tomorrow morning I will sent an email to my reseller and I hope to solve the problem.

    Thank you again
     
    dny18, Jan 16, 2017
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  10. Adbear

    Adbear Notebook Consultant

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    Adbear, Jan 17, 2017
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  11. dny18

    dny18 Notebook Enthusiast

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    So you suggest me to upgrade the firmware using the link above. The program check if my system is compatible avoiding any problems, is it right?
     
    Last edited: Jan 17, 2017
    dny18, Jan 17, 2017
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  12. Adbear

    Adbear Notebook Consultant

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    Yep, try the one in the link, it won't flash if it's not compatible, and you need the newer TB 3 firmware otherwise TB 3 devices won't work
     
    Adbear, Jan 17, 2017
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  13. dny18

    dny18 Notebook Enthusiast

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    Ok thank you. I tried to install Clevo Control Center but I do not find it in my programs list....
     
    dny18, Jan 17, 2017
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  14. Adbear

    Adbear Notebook Consultant

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    It doesn't show up in your programs list. It should install and then run at Windows startup
     
    Adbear, Jan 17, 2017
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  15. dny18

    dny18 Notebook Enthusiast

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    How I can see if it is installed properly?

    Thank you
     
    dny18, Jan 17, 2017
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  16. Adbear

    Adbear Notebook Consultant

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    You should get an Icon down by the clock for the control center
     
    Adbear, Jan 17, 2017
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  17. dny18

    dny18 Notebook Enthusiast

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    There is not the icon :-(
     
    dny18, Jan 17, 2017
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  18. Adbear

    Adbear Notebook Consultant

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    Did you look in 'Programs & Features' to see if the 'Control centre' is installed? If it doesn't show in there then it's not installed
     
    Adbear, Jan 17, 2017
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  19. Prostar Computer

    Prostar Computer Company Representative

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    What about in the apps section? (In System settings/Apps & features.)
     
    Prostar Computer, Jan 17, 2017
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  20. dny18

    dny18 Notebook Enthusiast

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    Yes It's present in Apps and Features. I installed new firmware, but I have the same problem with Akitio Box PCI.

    [​IMG]

    [​IMG]

    [​IMG]
     
    dny18, Jan 17, 2017
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  21. Adbear

    Adbear Notebook Consultant

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    Are you sure you updated the firmware? I'm pretty sure you should have information in the bottom section of the 'Details' window, like the one shown in the second post of the firmware thread. If you don't have the information in the bottom then that tends to mean it hasn't been updated
     
    Adbear, Jan 17, 2017
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  22. dny18

    dny18 Notebook Enthusiast

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    The windows is this?

    [​IMG]
     
    dny18, Jan 17, 2017
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  23. Adbear

    Adbear Notebook Consultant

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    But you have information missing. If you look at the second post on the update thread you can see how it's supposed to look after the update.
     
    Adbear, Jan 17, 2017
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  24. dny18

    dny18 Notebook Enthusiast

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    Yes you are right, but during the updated I received these this message:

    "Firmware was updated successfully"

    What can i do?

    Thank you
     
    dny18, Jan 17, 2017
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  25. Adbear

    Adbear Notebook Consultant

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    Try turning the laptop off, unplug from the mains & remove the battery for a few minutes.

    Also what TB driver software do you have installed?
     
    Adbear, Jan 17, 2017
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  26. bloodhawk

    bloodhawk Derailer of threads.

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    Do you get any errors initially when you run the firmware setup?
     
    bloodhawk, Jan 17, 2017
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  27. dny18

    dny18 Notebook Enthusiast

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    Finally after countless attempts, I solved the problem updating the Bios to the last version. Now the Box work perfectly. Thanks all for everything
     
    dny18, Jan 17, 2017
    #27
    sicily428 and bloodhawk like this.
  28. Al_Jourgensen

    Al_Jourgensen Notebook Consultant

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    Hello community

    I read both threads regarding the thunderbolt firmware update, i have a clevo p771dmg, but the downloads are gone from clevo website and i don´t know what to choose, I have BIOS version 1.05.09, my thunderbolt appears like this https://www.dropbox.com/s/v53mcxr7nctf2b6/1.png?dl=0 and i cant know if can have the Akitio Node that i want to buy....

    Another thing that i noticed, is that my BIOS says that my notebook is P755dmg, but i´m pretty sure it´s the P771dmg

    I´m looking for somebody with a P771DM-G with the necessary files for me to update, is there anyone please?

    Thank you in advance
     
    Last edited: May 5, 2017
    Al_Jourgensen, May 5, 2017
    #28