Clevo P870KM-GS - mySN or CEG

Hello everyone

I am new to this forum. I am intending to buy the latest Clevo P870KM model with i7 7700k and single GTX 1080. My configuration is as follows:

. 43,9 cm (17.3") Ultra-HD (3840*2160) Non-Glare IPS
. NVIDIA GeForce GTX 1080 8GB GDDR5 - mit G-SYNC
. Intel Core i7-7700K | 4 Kerne | 8 Threads | 4,2 - 4,5GHz | TDP: 95W
. 16GB (1x16384) SO-DIMM DDR4 RAM 2400MHz Crucial Ballistix Sport LT
. 1TB m.2 Samsung 960 Pro NVMe

This configuration on mySN.de (including 2 years pickup and return warranty) costs roughly EUR 4300
https://www.mysn.de/xmg-ultimate-gaming-laptops/xmg-u727-kbl

CEG provides the same configuration (with same warranty) for EUR 3900
https://www.ceg-hardcorecustom.com/...pascal-geforce-gtx-1070-sli-1080-vr-ready-mxm

Now this is a big difference of 400 euros. However I am bit skeptical about buying from CEG given the mixed reviews about them. mySN however seems to have a better reputation. I have contacted them asking for some discount offers, waiting for a reply.

What is your expert opinion ? Do you have recent experience with either of these companies to share with ? Also, any suggestions regarding the configuration are also most welcome.

Thanks in advance !

 

in the end i would go with the warranty needs that you have. mySn offers 3 years extended warranty, which CEG does not. so if you can live with 2 years then go ahead with CEG all in all, there are both bad and good reviews for both vendors, but nothing i would consider as so bad as to not recommend either of them.

 

Please see the first part of my review to understand why it is important to get a Clevo laptop from a Prema Partner. I recommend HIDevolution as they offer factory delidded CPUs and guaranteed factory overclocking in addition to the fastest RAM options and latest SSDs....

if you email [email protected] , you can get a discount as well

EVOC P870DM3 Review by Phoenix

Another great reseller who is now a Prema Partner with exceptional customer service is LPC-Digital

 

Seconded on mySN, great people to deal with. They're very no nonsense people, classic German approach.

 

I had the same feeling. Thanks for your opinion m8

Sent from my ASUS_Z016D using Tapatalk

 

I have thought about this. However since I live in Germany, I would like to purchase from within the EU to avoid international warranty hassles. Thanks for the information

Sent from my ASUS_Z016D using Tapatalk

 

I too have read more positive reviews about them. They're also cool to talk to on the phone, when and if I can get hold of them. I have been talking to them about my new laptop for the past 2 weeks. Sometimes they ask me to send an email and I have done so a few times, not even a single reply. Then I have to try on the phone several times. Typical German bureaucracy As we say here, customer support in Germany is non-existent. So you see, I'm a bit skeptical about mySN despite their good reviews.

Sent from my ASUS_Z016D using Tapatalk

 

theres always dream machines over in poland, they are a prema partner if youre interested

Sent from my Huawei Mate 8 NXT-AL10

 

@Rynaus I had a look at your specification and got €4,100 for the XMG U727 vs €3,905.58 for the CEG version - same spec as in your OP. Maybe you have Windows on there as well or something further, but the price difference looks to be €200 rather than the €400 mentioned. I'll let this conversation play out as impartial feedback from other members here will benefit you more, but I will point out that one of the other benefits you get from XMG is that we do all our RMA and servicing in house rather than outsourcing it. This means that you'll only need to talk to us throughout the whole warranty period and of course we are always here once the warranty has expired to help resolve any issues and sort any faults out.

 

pay more and don't ask

 

@XMG

Thanks for your reply. I am glad to know about the in-house servicing procedure you have

I have already placed the order with mySN with the above configuration (Windows not included as I already have a Windows 10 Pro license which I can transfer). My total bill amount was € 4.291,81, as opposed to the EUR 4100 you mentioned. My order number is xxxxx. Could you please check and let me know why there is a difference of 200 more and thus making it 400 eur more expensive than the CEG offer ? I have already sent an email regarding this, as stated above. Still awaiting reply.

 

Thanks for the reference! I had a look at Dream Machines, looks interesting. However, they don't seem to have the new P870KM models yet (not even on pre-order). I know there isn't a huge difference from the previous model, but I am still leaning towards the Z270 chipset for the extra lanes and being the "latest".

Lets see if mySN can provide me a discount in their pricing. If not, may be I will cancel my order and wait a bit until all the other Clevo resellers in Europe also has this model. mySN has a promised date of end of this month for delivering this. The new chassis (according to their website) is expected to arrive by 26.Jan.

 

Looking at production times i think everyone is in the same boat, we´re all getting them by the end of the month!

 

@Phoenix Wow, thanks for this information regarding the Prema Partners. I just checked out Clevo Center, Portugal which looks quite promising as well. Do you know if there is a Clevo Center representative here on the forums whom I can talk to regarding my new laptop ?

 

Thanks for your reply, John. I have read through the forums the past few days and I have seen quite some positive reviews regarding support from your side

I get the feeling now that I should have first asked here. I know about XOTICPC, HIDEvolution etc. in the US. Since I now live in Germany, I looked on the internet and thought mySN were the only reliable option for Clevo in Europe. I see now that I was wrong.

Perhaps we can talk in private about my new configuration ? I am curious to see what you have in offer !

 

Do resellers in Europe get p870 with 1x 1080 now?

 

Yes. The GTX 1080 is available with both P870DM3 and the upcoming P870KM-G (both in single and dual SLI GTX 1080 and upto 4K with GSYNC)

 

@Rynaus I would recommend taking your order number off the post just incase other people try and take advantage of it, but I have just spoken to my colleagues and they said that the price reduction on our website (which was made after you placed your order) will of course be offered to you and deducted from the price you paid

Also quick note that only Clevo in Taiwan is allowed to use the company name Clevo.

The chassis that European SIs and reseller offer are based off their individual purchase requirements. We used to only offer the SLI version and of course there are resellers who purchase barebones from us in Europe - but there are lots of other direct Clevo customers who also decided to purchase only the SLI version. Just explaining that it's not a Europe wide decision, rather one which comes down to individual companies ;-)

 

@XMG Thanks again for your reply I have taken down the order number from my post. It is surprising to see how quickly I get a reply here, as opposed to my emails sent 2 weeks ago for which I only got a reply today (perhaps the forum effect ).

Nevertheless, I realize now that there are many resellers and multiple options for Clevo in Europe, some of them who already contacted me here who have even better pricing than CEG. I have requested a cancellation for my order at mySN. I think I will take some of the good advice on this forum now, wait a few more days, collect my options and then decide who is would be the best in terms of price + service.

Thanks again for your support

 

naturally, such a decision should not be rushed, especially if it involves such large sums of money take your time, ask around here on the forums and then make your decision

 

Exactly what I was thinking ! I have been waiting almost 8 months now for my new laptop (many years now for my first Clevo laptop with powerful Desktop CPU and GPUs). First I was waiting for the Pascal GPUs and then I heard about the pitfalls of Skylake and hoped that Kaby lake would fix them. Also the news of native Thunderbolt 3.0 support, new 120HZ screens, DP 1.3 etc. etc., I waited until CES 2017. Then I found my dream configuration over at mySN with this new upcoming P870KM and was too impatient to wait. Thanks to you and other nice members of this very useful forum, I will now collect more information, ask around and make a more informed decision in time

 

I can only say that you can't go wrong with obsidian for their customer support. Also they offer delidding on their K series CPUs to further lower temperatures. That's something you can do yourself, but it's nice to have it done and covered by warranty.

Too bad they don't offer the prema bios. In Europe there are few resellers who offers them for now.

 

you dont know why? because officialy Prema is forbidden under warranty

 

Rynaus said: ↑
Thanks for the reference! I had a look at Dream Machines, looks interesting. However, they don't seem to have the new P870KM models yet (not even on pre-order). I know there isn't a huge difference from the previous model, but I am still leaning towards the Z270 chipset for the extra lanes and being the "latest".

Lets see if mySN can provide me a discount in their pricing. If not, may be I will cancel my order and wait a bit until all the other Clevo resellers in Europe also has this model. mySN has a promised date of end of this month for delivering this. The new chassis (according to their website) is expected to arrive by 26.Jan.
Looking at production times i think everyone is in the same boat, we´re all getting them by the end of the month!


maybe similar but not the same.

 

Thanks everyone for your support and good information. The order is cancelled. I will try to contact the various resellers here and see what they have in offer.
I understand the importance of having a PREMA bios to unlock the full potential of this laptop. Also delidding, undervolting etc. I have waited so long, I guess I can wait another few weeks

 

You mean manufacturer warranty right?
Because let´s not forget CLEVO is just a manufacturer, when you buy a branded laptop the client does have the right to 2 years commercial warranty in EU, no matter what the brand/store sells you, they still have to honor the 2 year commercial warranty. If they sell with a PREMA BIOS, the client does not even need to care about it.
It´s the same for the Delidded CPUs, Intel does not honor warranty for a delidded CPU, so it´s on our (store/brand) head, if it fails, we still need to honor the commercial warranty to the costumer.
People mixing up "CLEVO" with the actual store brand is like mixing up a Apple product with a "Foxconn", makes little sense.
Now, how do brands manage the warranty with CLEVO after adding a Premabios, well... that´s another subject, and matters not for the costumer.

If something is wrong with one of my products i´m the one who needs to say "I´m sorry" to our costumer, i´m the one who needs to feel ashamed and needs to find solutions and talk to CLEVO to try to fix it. I can´t blame it on CLEVO. For me, they are just a factory that manufacturers my products. I think brands and stores need to be more demanding and maybe send more information and work more close with CLEVO, it is our responsibility since we are the ones in touch with the costumers.

 

Only when relying on your supplier...when carrying your own stock (direct import like Eurocom, Prostar, Sager etc) and/or handle warranty in-house then that would be another story...
e.g if a system bricks they fix it themselves instead relying on Clevo or a 'middleman'.

 

No problem at all. I spoke to the sales rep who relied to you, I don't have a full understanding of the discussions but he said that of the 7 emails you sent the first one was misplaced which I think is the one you said you hadn't had a reply to. Yes my nudging them (forum effect) made them check over all the emails and they found the first unanswered one had somehow slipped thorugh but all the others were ok. anyway, sorry the first one was missed.

Price isn't everything; though you may be getting the same hardware the company setup, testing, quality of the build and many other factors should be taken into account - as well of warranty, service and so on ;-)

P.S. company reps aren't allowed to send unsolicited pms to members on here regarding purchases and pricing.........unless you contact them first they can't contact you, just be aware.

Well watch this space then, or rather watch our websites over the comming weeks - we've been working on lots of nice surprises for a while now

 

@XMG I really appreciate your prompt responses and all the useful information ! Thank you. Yes, I understand from the barrage of emails I received in the last 2 days that you had a busy schedule in the last 2 weeks due to DreamHack in Leipzig.

I just want to clarify something important - Price was not the only factor that made me change my mind. It is also about options and customizing. Small things like choice of thermal paste, faster RAM etc. are missing from your options. I trust that you have good experience and the options that you recommend are good, however sometimes customers prefer a different one. I can of course do these myself, however I am not much of a system hacker (at least not when it comes to laptops, desktops I have assembled many). I like to have a decent configuration all set and ready to roll. Regarding PREMA custom bios, undervolting/overclocking the CPU etc., - I'm also not so keen about this, but it got me thinking !

Anyways, as I said - price is not the only factor. Quality, service and more options to configure in the build are also equally important. I will definitely be watching your website the same way I am watching the other resellers ! I need my new laptop also for private work (I am an Engineer), so I won't be waiting too long. In the next few weeks, you might hear from me again, who knows !

 

@Rynaus No problem at all, I just replied to your pm and addressed the points you raised including the memory options, paste and son on. [ for other members ] We're fully aware that customers want more options and that's what I was hinting at when I mentioned that we would have some "nice surprises" available soon ;-)

Some options, such as 3000MHz memory would be easy for us to offer, but considering the number of laptops we build every day we must have utmost confidence in the stability of the product, the differing quality from batch to batch and there's lots more factors to take into consideration.

As mentioned, lots of the options and enhancements that people talk about on nbr are comming to an XMG laptop near you soon - in the comming weeks you'll start to see what we have been working on !!!!!!!

 

speaking of surprises: any plans for kaby lake bios updates for ALL your DM based machines?

Sent from my Huawei Mate 8 NXT-AL10

 

Do I sense magic fairy stuff thingy in the works?

 

thatll be the day!

 

You have a 6700K already??? Do you think there's enough demand for KB BIOS for DM models - I'm not being sarcastic, serious question.

You sense something yes!! But not exactly "magic fairy stuff thingy", it's pretty difficult to get hold of at the moment and a nightmare to integrate in our testing procedures.

 

haha this upgrade wasnt really planned, just that the mobo on my ZM gave out on me and they didnt have any replacement parts so i got the DM instead as for kaby lake, seeing how well they clock i must say it would be a shame not to offer bios updates for maxwell DM machines... i for one would absolutely make use of it! i dont plan to get a new machine anytime soon, so you can be sure ill max out the specs on this one long before that besides, cpu/ram/storage is way more important to me nowadays than gpu performance, the 980M still handles everything i do at stock clocks just wonderfully

and yes, i didnt really expect that to happen, haha. still, curious about those surprises ure talking about!

Sent from my Huawei Mate 8 NXT-AL10

 

I have truckloads of it right here. 'Sprinkle method' works best for application.