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    Clevo W230SS / Sager NP-7338 - Overheating Problems?

    Discussion in 'Sager and Clevo' started by cortezj, Jul 18, 2015.

  1. cortezj

    cortezj Notebook Enthusiast

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    Alright, so here's my issue.

    I've had this badboy since September 2014 and it has performed to my expectations.
    I have only been playing Counter-Strike: Global Offensive and recently have been
    crashing on me.
    It prompts the Windows "sad face" screen.
    Then it would shutdown and have a black screen with:

    "Reboot and Select proper Boot device"

    I notice the fan spinning exponentially which leads me to my assumption of overheating issues.
    The right side of the keyboard seems to be a lot hotter than the left side (where the ESC button is)
    Also, the trackpad seems to be quite hot as well...
    I have only been able to test my temperatures AFTER the crash, when I let it cool off for 5-10 minutes or so
    to let it allow me to boot up.

    Here are my temp readings AFTER 10-15 mins, I noticed the GPU temp drop from ~85 degrees:
    Temperature.JPG
    Temperature1.JPG

    BTW, my battery mode is on "Performance"

    It has crashed on me, 4-5 times now.
    Would it be time to re-paste?

    Any feedback would be appreciated

    Thanks!
     
    Last edited: Jul 18, 2015
  2. Meaker@Sager

    Meaker@Sager Company Representative

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    It will be worth a clean/repaste yes. It's not too abnormal, the heatsinking is on one side of the machine so you will notice a difference.
     
    clevo-extreme likes this.
  3. t456

    t456 1977-09-05, 12:56:00 UTC

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    Run a log, that will tell you which is the culprit. Don't think a repaste will do any good; your ssd reports 89°C after 10 minute cool-down. That's insane; max. operating temp for that drive is 70°C ... either it's dying or you need to change a setting.
     
  4. Prostar Computer

    Prostar Computer Company Representative

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    Yeah, that's definitely a red flag for that Crucial drive and more likely the common denominator to your crashes than the CPU or GPU.
     
  5. Support.3@XOTIC PC

    Support.3@XOTIC PC Company Representative

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    Give the insides a good cleaning. If you've never done so it would be past due for the NP7338.
     
  6. cortezj

    cortezj Notebook Enthusiast

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    Thanks for all the reply guys.

    I've been giving it a regular cleaning with some compressed air.

    But I think the main culprit would be that my SSD is almost full.
    It has 34.9 GB (frees-space)/ 237 GB

    And I also have my Counter-Strike:GO on it too.

    What I was thinking of doing was transferring my games over to my regular HD.

    Would anything in terms of performance decrease? My thinking was, the SSD would run my games a lot better than a regular HD.
     
  7. Support.3@XOTIC PC

    Support.3@XOTIC PC Company Representative

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    The only time SSD help with games is when you start it up and during map change times. Actual game play rely on the GPU and CPU so moving it over to the HDD wont effect game performance.
     
  8. Prostar Computer

    Prostar Computer Company Representative

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    It will in some cases, but once the game is loaded into memory, the drive doesn't have as much of an impact on performance. You can offload some of your stuff onto the HDD, but do continue to monitor - or even log - the temps of your Crucial drive.
     
  9. Meaker@Sager

    Meaker@Sager Company Representative

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    An SSD getting to a small but still reasonable amount of space free should not be causing errors.