Clevo W370ET Overheating????

I bought a Clevo W370ET 2nd hand, its about 5 months old and in a perfect condition, the problem is it seems to have a heating problem.
The CPU and GPU go all the way up to 96(degrees celsius) and the PCH temperature up to about 85 when under load, such as Crysis 3 or BF3.
I opened up the laptop and gave the heat-sinks and fan a clean even though they weren't dirty or dusty.
Idle temps are between 40 and 60. Im not really sure what i should do next? Return under warranty? Repaste?
Im not convinced a repaste would do the job as its allround high temperatures.

Any help will be great.

 

welcome to nbr
what do you use to monitor your temps? you can find lots of monitoring software in my sig below.
45-55c is spot on for idle but it depends on your ambient room temperature.
if its summer where you are then temps will be higher.
dust with compressed air and a repaste of cpu/gpu are the best things to get temps lower. if they are still high after doing that then theres a problem.
get hold of some mx2/mx4 thermal paste and follow this video if youve never repasted before Puget Systems Traverse Pro M550i Component Replacement - YouTube (this video is for P150EM but they are all roughly he same once pads are removed).

crisis 3 and battlefield 3 are two of the most demanding games out there so you will get higher temps compared to other games.

keep us posted

 

Thanks MrDJ i have not done a repaste before but i think i will give it a try. Unfortunately i cant get mx2/mx4 here without a significant delay, i can get hold of some Arctic Silver 5 though.
Do you think this will do the trick or must i rather wait for mx2? Oh and its winter here, so im afraid what would happen in summer as it gets really hot here, up to 45 degrees
I was concerned because most people say their W370ET's run really cool, with the GPU around 70 while gaming.

 

arctic silver 5 is fine.

its winter oh dear,then as you say summer will be toasty.
any idea of the original supplier of the lappy as their techs maybe able to advise better than me.
if you get really hot temps like that in summer the thermal paste could just of totally dried and cracked which is why you are getting high reading. it certainly wont hurt to do a repaste.

hope it helps.

 

Looks like the CPU has a thermal pad and not paste, its a thin black rubber/sponge like pad. Think its safe to replace this with paste?
Cant seem to find any other W370ET owners that did a repaste and had a pad, seems odd.

 

Could you post a picture of the pad?

 

Hi theriko. I just took a picture of the pad bulging out the side as i am not going to remove the heatsink until the thermal paste arrives which should be Tuesday. Let me know what you think, if it
will be safe to remove and replace with paste.

 

That just looks like foam padding around the edge of the CPU. Thermal pads don't look like that and are definitely not spongy.

 

Thanks. I will see for sure how far it goes when i take the heatsink off but it looks like the foam padding goes under the heatsink as what you see in the picture bulges out from underneath the heatsink.

 

There will be a cut out in the middle with thermal paste in it, so nothing to worry about

 

Right. Be careful about ESD damage (ground yourself), and remember that some compounds have a curing time; your temps may improve after several hours of burn in depending on what paste you use.

 

I own a W370ET and Im shocked to see your temps like that.

For reference's sake, my idle temps are between 36-39'C and under load its 55-58'C.
Maximum Ive ever seen is 60'C on a sunny hot day in the office.

My thermal paste is Arctic MX-4, I hope you manage to lower your temps after repaste.

The W-series of Clevo are among the quietest and cool-running laptops. Anything above 60'C on the GPU means bad paste job, keep that in mind.

 

I managed to get hold of some MX-4 which should be arriving today. I hope a repaste sorts it out.
I phoned the local supplier of the laptop and they say as long as i dont get any blue screens its normal, but from what i have seen and heard its definitely not normal, so if i RMA it they will probably say there is nothing wrong.

Was playing Metro 2033 earlier today and got 97degrees on the CPU and 94 on GPU........

 

Ok for those who are interested, all is sorted and shes running as cool as ice now
You wont believe the cause, whoever assembled the laptop didnt take the tape off of the paste on the heatsink before applying it


I am happy to report that idling temps are now low 30's for the GPU, 45 for the CPU and under load the GPU went to a max of 61 degrees(Previously 96) and the CPU a max of 73(Previously 97).
(This was while playing Metro 2033 : Last Light)

 

no way now that would certainly do it.

glad you got it sorted

 

Wow! That's a pretty egregious thing to miss. Good thing you caught it!

 

Told ya the W-series are the coolest ones from the lineup.
Glad u sorted it out.

Oh, and tell the guys at your resellers to learn how to assemble properly before their customers find out about their "97'C is normal" policy.

 

Aye; 97 C is not even normal for the PxxxxM models.

 

97 is normal....... When you are in the process of boiling water lol.

That is a true facepalm moment there.

 

hello guys

i own a brand new clevo w370st .. i also have problems with the temps.... at idle, when i dont do anything at the laptop not even surfing in the web, the temps are between 50-60 °C sometimes when the intel boost starts an hits 3,2 ghz then the temps jump to 70 °C then the fan jumps to maximum for a few seconds....

system specs:

haswell 4700qm
gpu gtx 765m

when running prime + furmark @ burn in and maximum heat the the system hits 98°C and the cpu slows down....

my problem is that the notebook is just 2 weeks old... so when i do a repaste i ll lose the warranty ?

 

might be worth starting a new thread and then putting a link to this thread for reference.

who was your supplier?
clevo's are user upgradable and will not void your warranty but its always worth checking with your supplier tech first as that does sound too high fon a new lappy.

what is your ambient room temperature as that can have a lot to do with it. raising the back up by 1/4 - 1/2 inch might help a few c's

what software are you using to monitor temps. lts of recommended software in my sig below.

 

i used more than one program for reading temps:

hwinfo 64
coretemp

Ambient temp was between 23 -25.

Its a german supplier called one.de

 

Do a repaste with a high quality thermal compound to eliminate that possibility IMO.