Clevo W87xCU Event 41, Kernel-Power

My laptop just randomly shuts down and i get event 41 error on logfile--->

- System

- Provider

[ Name] Microsoft-Windows-Kernel-Power
[ Guid] {331C3B3A-2005-44C2-AC5E-77220C37D6B4}

EventID 41

Version 2

Level 1

Task 63

Opcode 0

Keywords 0x8000000000000002

- TimeCreated

[ SystemTime] 2011-10-12T03:52:59.813216300Z

EventRecordID 3327

Correlation

- Execution

[ ProcessID] 4
[ ThreadID] 8

Channel System

Computer Marko-PC

- Security

[ UserID] S-1-5-18


- EventData

BugcheckCode 0
BugcheckParameter1 0x0
BugcheckParameter2 0x0
BugcheckParameter3 0x0
BugcheckParameter4 0x0
SleepInProgress false
PowerButtonTimestamp 0

I ordered this laptop from notebookguru.de (i am form finland) and it was my greatest mistake.. Bluescreens started coming after 5weeks (yes i got this when year turned to 2011) So i sent email to notebookguru and waited F*****g half year and even now i havent got any response -,- fu** u guru.. anyway i took this laptop to our local computer store and it had motherboard and videocard broken.. so because notebookguru didnt answer i sent this to clevos main office in germany and they repaired this laptop no bluescreen after that but this problems still exist.. that i randomly shuts down and giving that Event 41 kernel-power error.. i feel little bit sad because it didnt fix this problem.. what i could be? i have updated my drivers, cleaned registery, tried high performance energy options whitout effect.. and its not overheating i have coolingpad (my custom made) and i clean my laptop from dust really often..

i hope you guys that you can give me some kind of answer!

Here is my specs:
Wireless LAN:Wireless-N 1000 Intel
Screen:17,3 inch FullHD LED TFT 1920x1080 Pix Glare Type
RAID Configuration:without
Processor:Intel Core i5-460M 2,53-2,80 GHz 3 MB Level3 Cache
Optical Drive:8x Multi DVD Burner
Memory:6144 MB DDR3 1333 MHz
Hard Drive:500 GB Seagate Momentus 7200 rpm
Graphics Card:NVIDIA GeForce GTX460M mit 1536 MB GDDR5 RAM DirectX 11
Chassis:Barebone with 1x USB 3.0 + 3x USB 2.0

Cleco.co W87xCU
bios version: 1.00.14 (i havent updated my bios)

 

Windows Kernel event ID 41 error in Windows 7 or in Windows Server 2008 R2: ?The system has rebooted without cleanly shutting down first?

Also, another person said their Realtek drivers were causing the issue. Try updating those drivers as well, couldn't hurt I suppose

 

Oh god thank you my realtek driver was from year 1997-2000 my bad. thanks to you

 

Hey no problem! Glad to have helped

 

it is still randomly shutting down but only when i am gaming but more rarely when i installed those drivers

And after random boot it says that i have to restart my computer again and keep saying it all of the time ?

 

Hey MAdx

I've had a similar problem with my desktop, I first tried updating all my drivers for every component within the comp. When that didn't work I tried reformatting and reinstalling windows. Finally after all that I decided to update the BIOS and that finally did the trick.

I'm not sure if that will help you with your problems and there are inherent risks when updating the BIOS just to let you know.

Hope your problem gets fixed!

 

Oh, this might mean you need to reinstall your hotkeys drivers. Another forum member just experienced something similar not too long ago.

 

thanks i try those tips

btw where i can find newest bios for w87xcu?

it seems that shutdown happen only when gaming and it is still that kernel problem and i found link for newest bios but this link is broken ftp://cftp.clevo.com.tw/ALLBIOS/W8xxCU/W87CU_BIOS12.zip or it just dont load.. my current version of bios is 1.00.18

yea i am disappointed.. i got my first bsod (IRQL_NOT_LESS_THAN_EQUAL) .. and it seems that shutdowns come more often too.. now i think do they really changed my videocard and motherboard because in the paper what i got there was written that "bios Reset" i am confused and mad..

 

i cant see any link on the clevo site HERE (search W8xxCU) and on the sager site you have a more updated bios with 1.00.18. and sager has 1.00.14.. HERE (NP8760)
i have no idea where else to look sorry.

 

no problem i think that clevos support is little bit outdated.. there is really old drivers on their site.. and the "repair".. did they even reapir my computer.. just did bios reset that i can launch my computer.. and i am so mad about notebookguru.de they wont answer email if someone have problems whit their laptop.. i sent email to clevo's office that my shutdown problems are back that i need newest bios.. let see what happens

Yea.. shutdown every 10-15min..

My laptop seems to crash only when start playing games when i start game it shutdown about after 10-15min

 

i got no response on monday...

i will never buy clevo a again.. they didnt replecase my components just ing bios reset -.- now i am at starting point laptop witch dont lauch i am REALLY disappointed to clevo.. lets sent really happy email to clevo...

 

Hi,

I am experiencing your exact same problem, would you believe even after a motherboard swap!!!

Did you ever get to the bottom of why this problem is occurring?

Hope you can help.

Thanks.

 

the above posts were from 3 years ago so dont expect any replies.

best to start a new post asking the same question and explaining your situation.