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    Clevo p370em black screen

    Discussion in 'Sager and Clevo' started by smergubben, Oct 2, 2016.

  1. smergubben

    smergubben Notebook Consultant

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    Hello
    My clevo went wierd

    Fans spinning
    Keyboard lights are on

    But nothing more happens

    I took away both hdds, cmos battery
    tested ram
    2 minutes hold the ON button
    Switched gpu cards [680 sli]
    new cooling past on cpu and gpus

    I dont see bios whem I start the clevo?
    Dvd spinns when i insert a dvd
    Hdd spins

    Im all stuck, dont know what to do

    Best Regards
    Smergubben
     
    smergubben, Oct 2, 2016
    #1
  2. Zoltan@zTecpc

    Zoltan@zTecpc Company Representative

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    There might be a CPU issue. Try swapping your CPU.

    Sent from my SAMSUNG-SM-N915A using Tapatalk
     
    Zoltan@zTecpc, Oct 2, 2016
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  3. smergubben

    smergubben Notebook Consultant

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    Thanks for reply :)

    Bye a new one?

    What is the name on the socket to the cpu or whats the name on the socket?
    I need to search on google or ebay
    I live in Sweden :)

    Any suggestions what cpu I should bye?
     
    smergubben, Oct 2, 2016
    #3
  4. Zoltan@zTecpc

    Zoltan@zTecpc Company Representative

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    Zoltan@zTecpc, Oct 2, 2016
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  5. smergubben

    smergubben Notebook Consultant

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    Hello!
    Are u shure? I hope u r right :)
    When I google i only find this :
    http://www.cyberpowerpc.com/spec/getntbkspec.aspx?id=P370EM
     
    Last edited by a moderator: Jan 1, 2017
    smergubben, Oct 3, 2016
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  6. Prostar Computer

    Prostar Computer Company Representative

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    Those are Ivy Bridge CPUs listed. :vbwink:

    You might have a faulty motherboard. If you have a CPU you can test first, that would be ideal as far as troubleshooting this goes.
     
    Prostar Computer, Oct 3, 2016
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  7. smergubben

    smergubben Notebook Consultant

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    gonna test a cpu :)

    could it be psu?
     
    smergubben, Oct 3, 2016
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  8. Prostar Computer

    Prostar Computer Company Representative

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    Doubtful. Is the issue the same on battery?
     
    Prostar Computer, Oct 4, 2016
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  9. smergubben

    smergubben Notebook Consultant

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    Yes
    same with battery

    Im confused

    what my next step?
     
    smergubben, Oct 4, 2016
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  10. Zoltan@zTecpc

    Zoltan@zTecpc Company Representative

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    Find a CPU and start with that.

    Sent from my SAMSUNG-SM-N915A using Tapatalk
     
    Zoltan@zTecpc, Oct 6, 2016
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  11. Prostar Computer

    Prostar Computer Company Representative

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    If same problem with a different CPU, I think you will need to have the motherboard replaced.
     
    Prostar Computer, Oct 6, 2016
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  12. smergubben

    smergubben Notebook Consultant

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    Now I tested with another cpu
    And it didnt start , it just turnd off after lightning up for 10 sec

    I put old cpu in and its like before
     
    smergubben, Oct 15, 2016
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  13. smergubben

    smergubben Notebook Consultant

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    Its not the psu

    maybe bios or motherboard
     
    smergubben, Nov 3, 2016
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  14. Prostar Computer

    Prostar Computer Company Representative

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    It's sounding like the motherboard. Can you ship it to your reseller for RMA service?
     
    Prostar Computer, Nov 3, 2016
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  15. smergubben

    smergubben Notebook Consultant

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    Nopo the warranty is out :(

    I gonna bye a new motherboard

    But first test to fix bios
     
    smergubben, Nov 3, 2016
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  16. thattechgirl_viv

    thattechgirl_viv Company Representative

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    Hey, I think you tried CMOS battery reset but maybe you should try...

    Taking out all the RAM + CMOS and system battery then hold down the power button for 1 minute, Insert 1 stick of RAM (if you have multiple only Install one) and then install CMOS battery then finally insert the system battery + plug AC adapter.

    Hope this helps. If all fails you need a new GPU or motherboard.
     
    thattechgirl_viv, Nov 4, 2016
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  17. Prostar Computer

    Prostar Computer Company Representative

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    They don't offer out of warranty service? You'll probably end up paying more by having them do it, but it should be thoroughly tested at least.

    If you find a board, let us know if you need help.
     
    Prostar Computer, Nov 4, 2016
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  18. Zoltan@zTecpc

    Zoltan@zTecpc Company Representative

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    It seems that you will need a new mobo.

    Sent from my SAMSUNG-SM-N915A using Tapatalk
     
    Zoltan@zTecpc, Nov 5, 2016
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  19. smergubben

    smergubben Notebook Consultant

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    well i bye a new mobo
     
    smergubben, Nov 6, 2016
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  20. smergubben

    smergubben Notebook Consultant

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    I wanna thank you all for the support you gave me.
    Now I know why the computer didnt work
    It was the motherboard
    Iv bought a new from ceg, they deliverid it fast :)
     
    smergubben, Jan 16, 2017
    #20
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