Clevo p650RS-G hard crashing

Sigh,

hey everyone. So it's been roughly about a year since I bought the p650RS-G model and I've honestly had nothing but problems with it. This model has the 6820hk and gtx1070 on it.

It's fine 100% of the time if I'm not gaming, but as soon I start playing games this thing goes to **** unfortunately. I'm guessing it has to do with higher end games because something like PUBG, fortnite, Path Of Exile will crash, it's just a matter of when. And all it does is hard crash my system, not a BSOD, and it gives no good error code that I can debug.

It's event 41, task category 63, "The system has rebooted without cleanly shutting down first. This error could be caused if the system stopped responding, crashed, or lost power unexpectedly."

I've tried pretty tried much every solution on here, undervolting, reinstalling windows, reverting to previous drivers, I even have the latest BIOS and EC from my reseller and all this does not fix my problems. Is it finally time to just RMA this thing. It's given me so much headache it's not worth the trouble anymore.

On a side note, the crash is basically the laptop hard crashes and a looping sound goes on FULL blast basically destroying my ear if I wear headphones/earphones, so I basically have no idea when it will happen.

I think I should probably just RMA.

Has anyone really experienced issues like mine? The whole reason for me getting this machine is to play high end games, at this point I've tried every solution I could on the forums, bar rerolling to the stock driver this unit came with, but that sounds counter-intuitive, but eventually I will probably try that...

Thanks everyone, hopefully I can get some insight!

 

If it has happened over a year and across multiple driver updates then an RMA is the only option.

 

Have you undervolted your CPU?

 

Yup!

That's one of the first things that I did.

I also thought that perhaps the undervolt was causing the issues, so I put it back to stock, and the problem still occurs.

 

Have you tested your RAM? If you have two sticks try removing 1 and alternating, then try Memtest.
It's about the only easily fixable thing I can think of that can create a hard crash.

EDIT: Also try swapping between DISCRETE and MSHYBRID as it can sometimes point out if your GPU is failing.

 

We've seen this and it's usually indicative of a failing GPU. Go the RMA route, and consider sending your adapter with the system so your seller can check on that, just to be thorough.

 

Thank you, I suspect as such. It's a shame, RMA it will have to be!

 

I have tried doing a memTest and I believe everything was fine, I have not actually tried testing each one separately though...

 

Usually if you are having a problem for such a long time the reseller is there for support and you should reach out.

 

Agreed, I just held out for so long because there was a long period where I wasn't gaming heavy, and the new BIOS + ec hadn't really caused any crashes often, AND working a full time I just didn't have the time or thought the need to RMA.

All is well though, RMA sent and hopefully my device comes back pristine.

 

Hopefully it's gets turned around nice and quick for you.

 

Go RMA dead GPU they will change entire board without problems (worked for me)

 

Ok, not sure if you still need help, but I have a year-and-a-half old P650RS (6700hq, 1070) that had the same issues: 100% fine when not gaming, but as soon as stresses from AAA games kick in, the system would go BSOD, or just reboot in case of using discrete mode.

After multiple unsuccessful attempt of fixing it myself, and refused my reseller whom asked me 1200$+2*98$ to replace the entire motherboard, I brought the system home, downloaded MSI Afterburner, and underclocked the GPU core frequency by -198 and memory by -500mhz just for the sake of try, and.. to my surprise, the issue was gone, the system is now working as smooth as before, so far no BSOD or blackscreen has yet occurred.

I asked a friend of mine, he said that it's simply because clevo system cannot maintain the power requirement for full-power gtx 1070, so whenever as the power demand for GPU is not met, the whole system would just shut down due to sudden stutter of GPU. I'm not sure if this is actually the reason, but underclock the GPU memory does resolve the issue, so yeah...

Hope it helps

 

Why and who would ask money for repairing faulty laptop that's still under warranty? This history should be followed up, and the reseller called by name as a warning for others.

 

Hmm, it only had one year of warranty, by the time the GPU broke it's already been a year and half :S

 

Oh, well... I thought 2 years is minimum for laptops.

 

Thats in EU, US guys and other countries only have 1 year of warranty, longer than that, needs to be paid.

 

It depends a lot on the manufacture as well. Some offer 2 years standard, some is a 1 year. It is always best to check your order carefully about warranty info.

 

I have the same problem with my clevo p650rs-g. Been giving me BSOD’s for different reasons every time I try to play a game since January 2017. I’ve tried EVERYTHING and there have been probably 150 emails with tech support at HIDevolution to try to fix it. I even sent it back and they “couldn’t duplicate the issue” of course. Now it’s doing it randomly on top of when I try to game. I’ve spent more time trying to fix this computer than I have actually using it. Finally told them this week they sold me a $2200 lemon and I wanted a refund. I was deployed most of last year and could only send it back once and Donald, they’re big boss man, told me I needed to “suck it up” because it was past warranty. So here I am with an expensive POS that doesn’t work half the time and they don’t want to do right by me and just give me a refund for the trash they sold me.

Long story short... if you ever have issues get the RMA ASAP and get a replacement.

 

What errors are you getting? I had a short bout with BSODs but managed to deal with mine. In my case, doing the OS updates to 1803 broke a few drivers, including the Intel GPU driver, and I had to reinstall all my drivers from MSHYBRID mode to get everything rectified.

 

It’s been BSOD’s every time I try to game since I bought it. Then randomly on other application. IRQL’s, memory management, syntp, nvdllkm or whatever it is, ntoskrnl and more. I’ve updated/rolled back every Driver, run memtest, disabled things in the registry, uninstalled softwares, reinstalled windows, ran sfc scan, used driver verifier, completely disabled G-sync (which I bought it for) and each thing seems to help sometimes a little bit, but after a while it’s something new. Just tried fresh installing my nvidia driver and underclocking the GPU a little bit to see if there is any change but there isn’t much hope.

The company I bought it from basically said your warranty is expired, the most we’ll do is give you a free diag if you send it back but everything else is on you. I don’t usually try to use the “I’m in the military” card for much but I was gone all last year so I’m just really frustrated by this experience and will never purchase from them again.

 

Its not normal, the machine should not crash and should have been dealt with on delivery really. It seems like a hardware GPU issue.

Did you at least raise a ticket or send an email within the warranty period or the first 6 months?

 

So sell it off and get a new one.

 

I did. I’ve been in email contact with their tech support since day one and sent it back too. They “couldn’t replicate the issue”

 

I wish I could but I won’t get the amount of money I would want or need for a new one. I’m gonna keep trying to diagnose it and, someday, fix it. Hopefully.

 

No, rather than RMA ASAP, just don't buy a turdbook. I keep warning people but some refuse to listen and usually end up like you. The older P1xx, P3xx series were unoptimized crapfests but they were durable, then clevo started creating parts for BGA books and since then the quality has gone down, the only clevos that are "decent" today are the LGA ones which sadly are still unoptimized furnaces of a notebook, but are at least not breaking after a couple of years. Let this be a lesson for you and buy something proper like an MSI GT 73 or similair.

Also this is a common issue, because clevo themselves do not build notebooks but only parts, hence their finetuning is non existant. This also causes you to be reliant on resellers support, since you do not get any from Clevo themselves, this can cause issues like your experience.

 

In this case it wouldn't have made any difference if Clevo provided direct support or not.

 

if u're out of warranty you're right, but when it comes to processing a notebook under RMA, it would be considerably faster when you could send it direcly to clevo. Also you would not be reliant on resellers and make a choice because it would be completely different service depending on where you buy it rather than having 1 place.

 

It's a pretty complicated topic and from experience I would have to disagree. Theoretically you have a point, however:

- A brands don't do their own RMA, they generally have third party companies which carry the work out. These are generally based locally but then it's only 1x in Europe, 1x in N. America etc etc. This means your servicing is rarely carried out in your home country and the time taken for shipping and repair is longer.
- we have sold many A-brand chassis as collaborations and with dual branding (XMG Powered By "insert A-Brand name here"). In these cases, we had to reply on the chassis manufacturer to carry out repairs when they get bpast a certain point i.e. MB dies, it has to go to their service location. I will not name names here, but in my direct experience this has been so bad that we had to stop working with some A-Brands because it was damaging our relationships with our customers.
- theoretically you could expect to have reliable servicing from one location or direct from the ODM, however 1/ as above this is definitely not always the case 2/ there are still third party contracted companies doing the work 3/ we can't assume that if a single entity carried out all RMAs their level of service would be better or worse than the average of all current Clevo resellers / SIs.
- bear in mind that not all resellers carry out RMA work themselves, some of it is outsourced to Clevo Service Centers, some is carried out by the resellers supplier, sometimes the reseller doesn't even build the laptops that they sell and it goes back to the fulfilment partner.
- finally, having multiple choices is in my opinion definitely better than having a single choice with unknown quality. Companies like HID (which was mentioned above and why this conversation is ongoing) generally has good feedback. People see this and will take note of which companies are good and which are not so good. There are always going to be people who want to pay the bare minimum for products and then either don't expect good support or complain when they have terrible support, but that's part of providing a competative market where better support and service is available.

 

1.) I'm aware of that, it's still better than relying on a reseller and hoping they know what they're doing.
2.) Yeah I've seen cases like this, hilariously enough I got a notebook that is doublebranded from your company and sharkgaming.
3.) it's still far better than having 1 reseller whicoh you can rely on working on RMA processes etc. for multiple countries rather than having multiple resellers in 1 country. Resellers need to order parts etc. which takes additional time as well..
4.) Again proving my point, you send it to the reseller, only so the reseller sends it even further to clevo center, which makes the process more costly and takes more time.
5.) This relies that you assume that the single choice is unknown.I will not deny that having multiple resellers CAN be better, for instance when looking at dell I would rather want to deal with people who know the issue and repaste the damn heatsink instead of replacing my heatsink 10 times not realizing the tim is the culprit for odd thermal behavior, but ideally I would want to send it to 1 place knowing that it will be worked properly, fast and most efficiently rather than hoping that my reseller somehow works something out with clevo to fix my issue in a roundabout way.

 

All the reviews I had read and watched on this laptop were great. No one had any issues. The reason I went with it is because I had gone through two MSI’s in 3 years. All hardware issues. My first just started smoking one night out of nowhere, MB fried. The second one, the USB ports got so janky that anytime I plugged anything in to them the computer just died. So I went with something different.

I now know that this was a bad idea. I don’t really game a whole lot but would like it to work when I do you know? But at this point I’m just done. Next laptop will be Apple again. Owned three of those and never had any problems.

 

The reseller was ignorant. I sent everything back to them for an rma and they couldn’t get it to drop a BSOD once. They didn’t do anything different than I did made absolutely no sense. I don’t know who’s point that helped further but the tech support was useless

 

Yeah, this is so dissapointing to me as well, because I always thought that the clevo P65x series was the most stable product because it had relatively good cooling, sadly apparently they are dying now left and right since I even got a couple of people coming to me with them.

Also don't buy a macbook. They are not what they used to be, they break now even faster than ever. You probably had the older GS or GE series from MSI, which do break over time, the GT series is rock solid, especially GT 72 - GT 75.

 

I think DB's description is being overblown out of proportion. Resellers can handle most of the repairs that is required for notebooks. Mobo replacements can be shipped to them as needed, etc. I've only had to work with resellers a couple of times during my tenure at Asus, for example GenTechPC, and those were for whole system replacements.

 

Damn, that's a horror story if I've ever seen one.

I'm legit in the same situation with you, but I think my reseller has been doing me well so far.

I wish I did an RMA asap, but I guess I was just thinking that the problem was on my side, as it was my first big purchase and didn't think it could fail so easily.

The latest update is that they have to replace the Motherboard which will unfortunately take 3-4 weeks

 

You do need to report issues as soon as you find them and be aware of your warranty period.

 

Second thought, assuming that I have a 1070 notebook that bluescreen sometime during gaming but not always, what are the reasonable sources to get rid of it without losing too much? Apart from reseller trade-in program of course.

 

If it has that issue, especially if it's hardware malfunction, you may have a hard time selling it (if you're honest about it). Trade-in program would probably be your best bet if that's offered.

 

I wonder if reflowing could help somehow.

 

Try to replace your thermal pads on the GPU memory and vrm with fujipoly ultra extreme 1.5mm and 1mm and the paste with a bead of kryonaut, or conductonaut if you're comfortable. I have seen the same problem with multiple rigs and it's usually heat failures on those components.

 

Try out thermal pad replacement like I quoted above. It can turn out that the vrm and memory pads are simply too little for the great heat they put out.

Hard locks aren't uncommon when these things are happening.

 

Reflowing may not be actually fixing the issue if it's down to a capacitor or other part causing the issue.

 

Often times unless you know what you're doing, it's a bad idea to reflow anyway.

 

No, the issue here is we stood ready to handle your issues under warranty. You sent it in once, and neither we nor Clevo could duplicated them.

Your travel schedule, while unfortunate, does not extend your warranty. You could have shipped it to us using USPS, at USA rates for military personnel. We have customers all over the world who have no difficulty returning their laptop to us when needed.

Reasonable people do not call a laptop a lemon, or piece of trash, when they have only given the builder and/or manufacturer one opportunity to resolve the issue, particularly when neither we, nor the manufacturer, could duplicate the issue.

We did offer to attempt to diagnose it again, and waive our normal $89 diagnosis fee for out of warranty repairs that are not completed, if you wanted to send it in. Since you are out of warranty, you would have to pay the shipping both ways. This is a good option for you...why don't you want to use it?

 

I feel you there. Not being able to duplicate issues is a massive pain in the butt.

Especially with gaming laptops if they crash under load because you either have to:

1. Get the password and run game/benchmark software on the existing installation.
2. Substitute your own SSD/drive for testing, which completely voids any potential OS issues with the customers installation.

"Random" BSODs rarely happen for hardware reasons. For any P600 series my first thought is the dodgy as hell Synaptics driver which WILL randomly BSOD if you don't have the exact right version (which nobody can agree on) and is often over-written by Windows Update.

 

That random Synaptics driver BSOD is actually caused by Clevo Control Center. It's been a thing since at least 2014. If you uninstall CCC, or modify the registry to prevent the loading of the Insyde HotKey keyboard filter driver (HKKbdFltr.sys), the BSODs go away even with Synaptics still installed.

 

I did both of these things and unfortunately. Neither helped.

 

Sadly I did both of these things and neither helped.

 

The usps in Korea was unwilling to let me send a laptop. Don’t ask why I couldn’t tell you.

The reason I don’t want to do this is I, once again, need to leave for a four month school in roughly 3.5 weeks. And if anything is wrong hardware wise, which Im pretty certain there is, I have to pay out of pocket for that as well.

I asked about returning the laptop previously and tech support just wanted me to keep trying new things so I went with it.

And I seriously have no idea how you weren’t able to duplicate the crashes. They happen within 20-30 minutes of playing any game, and half the time while I’m just sitting there doing work. Yesterday I was trying to complete some paperwork for a school packet and it gave me a BSOD 8 times in 2 hours.

 

We do empathize with your situation, however unless we can get it back in our hands there is little we can do to help.

That many BSODs should be fairly easy to duplicate. It could be several things causing it.

Once we have it diagnosed, we would provide you with a quote so that you can decide whether it makes sense to repair it.

If it doesn't work for you before your schooling starts, we can still handle it when you can find an appropriate time to send it in. Also, can't you receive shipments while in school?