Clevoo X8100 lot of blue screen (few by days)

hello,

firstly sorry for my bad english.

I have purchassed a Clevo X8100 on february 2011.

Until February 2011 i have lot of trouble with it! and the customer service don't do anything for me.

1. Unable to use the computer with the battery, he reboot or crash in less than 5 min exept if i don't install the ati driver and use the windows oine, then i can use the computers with the battery

2. unable to boot the computer with a cd/dvd in the blueray writer, when i'm on windows, he do like if i don't have any reader/writer device. i can't even press the eject button he don't work. if i reboot the computer he stay on the bios logo and reboot always. So to boot properly i have to boot without cd/dvd inside the device, then when i'm in windows i can use cd/dvd

3. for 4 week now i have frequent bsod (bluescreen of death), sometimes 15-20 times a day. i have tried to format the computer 2 times. that changed nothing

did you know what i can do? did you think updating the bios can change something? where to find the correct bios? i read that clevo say to update too the ec before updating the bios but what's ec?


here is my config:

2x ATI RADEON HD 58700 1GB (crossfire)
2x 4go DDR3
1x Intel Core i7 X940@ 2.13GHZ extrem edition
1x Writer Blueray
1x tnt tv tuner
1x Intel wifi n
1x Bluetooth 2.0
Windows 7 Home Premium 64bit
current bios: 1.00.11 (now 1.00.14)
Current KBC/EC: 1.00.07 (now 1.00.08)

PS: i have tried different ati driver (the one provided on the clevo website) and other from the amd web site but tha't changed nothing, always bluescreen

during the memory test i have restarted the test 3 times cause the computers shuted down for unknow reasons, for the last test i have raised the back of computer from few cm (around 10) so it can get fresh air more easely.

i have done a memtest86 4.20 with the last ultimate boot cd and no memory error.

i have updated the bios to 1.00.14 and the ec to 1.00.08 that changed nothing.

 

any updates with your problem?

 

I didn't see this thread previously, but if you do have any warranty whatsoever I'd get it sent back ASAP. Having a machine in that state is no good to anyone and even if your resellers CS isn't great; they can't fail to take it back if its in that state.

If you don't have a warranty left, might be worth checking your CPU for any physical damage, and also perhaps trying memtest with only one stick of RAM? There are so many things going on here though this could potentially be a duff mobo, if you're crashing during the BIOS, something is seriously wrong.

I was getting some annoying intermittant crashes a while back and they actually turned out to be a duff CPU, although nothing like as frequent as the above.

I'd also disconnect any external devices you've got connected for the sake of the testing

 

duff cpu? i dont understand this, what cpu did you replace it with?

 

A 920 as per my signature, frustrating fault to diagnose but the old 940 CPU was causing intermittent freezes and black screens. After spending quite some time testing heat, drivers, Windows installs etc between me and my vendor we noticed there was a tiny crack on the edge of the physical die, replaced it and all working perfectly.

First CPU in a decade I've had to replace, but laptop chips are that bit more vulnerable due to the bare die.

 

have you ever tested the other cpu in another system?

 

Don't have any spare to test myself, but it was tested thoroughly for me. Was definately the CPU causing the issues

 

this happened under load or randomly ?

 

It was completely random regardless of load, which is part of what caused the frustration diagnosing the culprit.