Computer shuts off abruptly while gaming.

When I game, the laptop abruptly turns off, like someone pull the cord. I'm puzzled what can cause this. Its a Sager 8690 and uses ATI 5870. I suspects that the video card have something to do with it.

While Idle (when the computer doesn't use the GPU), the computer is fine. But when gaming, fans start to run and kills the computer. I check the bios, driver is updated but i'm not sure what's doing on. BTW this computer is second-use, I traded with someone years so. I plan to get a new machine but is strapped on cash.

Also my machine instantly turns off if the cord is pulled. Battery have died or something. still have same problem even if battery is removed. Also the fan is clean so I don't think its the dust either. Any ideas?

Note: I don't think it overheating. Turn on diablo 3 or something major that uses graphics, 1 minute later and the computer is off. I can run LoL without any issues however (probably because it doesn't use gpu).

 

I'd be really concerned with temperature. Run something graphically intense in a window and have a temp program running.

If the temp is too high, that's your problem, open up the laptop (if you are handy enough to) and see if any dust or dirt clogged your fans.

I actually did this with one of my laptops since it would shut off within 2 mins of running a game. Turns out one fan was so full of my dog's hair, it was spinning but no cooling was happening. I removed it and the temperatures dropped by 25 degrees celsius.

 

from what i can tell, its not the temps.

 

What are the temp readings under load?

 

Hard to say since it crash if anything is graphically intense since it uses the GPU. But right after it I turn the computer back on and try something like .... LoL, its stays around 65*C to 75*C. CPU have similar temps.

 

sounds like ur PSU might be defective. try another one if uve got one at hand. if u let it trip too many times it might take the whole system with it into oblivion

 

Instant power offs can be one of many things:
- temperature
- power supply (overload/short circuit)
- overclock or over/undervolting of CPU or GPU that trips
- bad voltage regulator/capacitor

If temps are reasonable, I'd replace the power supply and see what happens. I'd also make sure all your CPU and GPU clocks and voltages are set at default. Also open the laptop if you're inclined for such things, and look at where then laptop plugs into the power supply and look for a bulging capacitor or a small IC chip that might look charred.

 

If you wanted to get a handle on the temps when it crashes run HWinfo Sensor report and tell it to start logging. Once it crashes you'll be able to go back to that log file and see where the temps were at when it crashed.

 

Good advice. This way you don't have to keep an eye on the application while you're running your game. It's possible it's not thermal overload, but this should tell you whether it is or isn't. If it isn't heat, there's a likelihood that it's the AC the adapter.

 

I thought I could solve it but it didn't work. I cleaned the computers, update drivers, nothing works.

here is all the info you might need. HWinfo crash report and specs.

https://drive.google.com/folderview...JpWnlBWlo2c2RDeFNWX2VDeW5feDJJODQ&usp=sharing

Please help.

 

If I'm reading that right, your GPU is hitting 108* C. That seems a bit high.

I had a similar problem with my laptop recently, and stressed the cpu with Prime 95 and the gpu with Furmark. I was able to max out each individually and rule them out as the problem (and then I ran them together for good measure).

 

Install WhoCrashed http://www.resplendence.com/whocrashed
It will provide a much easier to read report, often times telling us exactly what caused it.

 

One more vote for this. The GPU seems to be overheating.

 

I'm amazed that GPU hasn't failed. If you've cleaned everything, have you verified that the video card fan is working and replaced thermal paste? Its a pretty steady rise up to 108 so something failed in the cooling somewhere. Considering that the only drops seem to be when utilization drops, I'd say you have a dead fan.

 

My 280M used to spend hours at 105 degrees back when I played Borderlands 1 in the day. Lasted well over 2 years after I stopped playing that game.

This new tech sucks goat cheese I don't care what people say XD

 

My 260Ms were always running 90s... I don't mind high temps if the machine isn't noisy. My M17xR1 didn't have a high pitched whine to annoy me... Lol

 

Mine never made any noise apart from high fans. Which I didn't care about. Loved that thing. Seriously feeling like I should have gone with a P570WM3 XD

 

but then u wouldnt be posting here anymore cuz ud be too busy tinkering

Sent from my Nexus 5 using Tapatalk

 

CPU looks as though it hit triple digits as well.

 

You know the only thing that stopped me from getting the WM? The 120hz matte screen option on the SM-A. I can't stand glossy screens. Sager didn't have the WM3 so it was not on the table.

 

My G73JH used to run at about 100 degrees Celsius, it would burn my legs when I used it on the bed

 

My D900F never got hot on the bottom. #Clevo

 

I repaste it a year ago (and again several months ago) but I didn't play game at all and I ignored the problem.

I was not pleased that the machine still have the problems and search stripping down every component for problems. So I want to the store and bought another thermal paste. (my third "repaste"). This time I was so annoyed and put a vast amount of paste. when I played game the other day, the problems are now GONE. At least I think its gone. I can play games again.

I think I didn't put enough paste or did it incorrectly the first few times which cause overheating. Someone started mentioning the temps based on crash report, so I looked again. He is right. That's why I repast (again). Lesson learned.

 

Good to hear your computer is working now. You'll want to keep an eye on the temps through programs like HWMonitor. Too much paste can also be a bad thing, but since you are able to game now, the "vast amount of paste" may have just been the right amount.

 

You should have got it repasted.. Stock Asus thermal paste was junk.. Had IC Diamond and only time CPU broke 80C was furmark

 

I read this and i thought i could share my experience with anybody who is facing the same problem so that maybe it'll help people to avoid notebook hardware from failing like mine did.

Some years ago, around 2011 to 2012 i bought a notebook from clevo with a 6990M gpu.
After some months playing the same problems you are facing started to appear with me
I had the same approach. I was lost. It didnt seem to be the temperatures as i monitored it full time and all the shutdowns didnt make sense at all so i just ignored it and kept using the notebook guessing it was somehow related to the power, PSU, or something like that.

Well, after a while it started to get worse. Red lines on screen and artifacts while gpu driver on. Only usable with gpu driver turned off. Then its when i found out there was something wrong, but it was too late. Reballing. Reflowing. But its weak anyways.

Turns out the problem was that the thermal pads that comes with the notebook is usually not good for long time full load usage. The BGA (GPU processor) was getting too hot(almost reaching reflow temperature) making the fans spin faster. As the fan spins faster, it blows cold air into the BGA, making it cool down fast. Resulting into a cold-soldering-joint in the bga.

So if anybody is facing the same problem i think the best thing to do is to buy a top thermal pad, like arctic silver 5, or ic diamond 7 and put it on. And also avoid fans from spinning too fast to avoid cold air from blowing into the solderings while they are hot, but usually if you put a top thermal pad like those i mentioned as they have high thermal conductivity levels and resistence, consistence, so the fans wont spin fast as it wont be necessary because the thermal pad wont allow the temperature in the die to increase

 

^ wat

 

He means re-paste and and replace the paste if your machine is running hot, which is not a bad thing to try.

Paste is the liquidy substance you use on silicon die, the pads are what you use on the VRM chips and memory chips and are solid (but flexible and squishy most of the time).