Contacted Clevo's support (again) but...

Hi ppl,
I sent the following email to all clevo's emails (in here: CLEVO - Contact Us):

But an hour later the topic: http://forum.notebookreview.com/sag...0m-underutilization-issue-logging-thread.html
, that I was using to ask clevo for answers... is gone (besides me, other users spent time giving feedback and now all posts are gone...)

Does someone have a clue of what's going on? Are they hiding something?!

Note: Already contacted Sager to ask, why their topic was deleted...

Thank you,
Best Regards,
Joao Machado

 

Surely it was a mod that deleted it...

 

Also sent a PM to the administrators.

Thank you,
Best Regards to all

 

And the plot thickens!

Very interesting set of circumstances here. I would like an answer from a Mod or Sager as to why the thread was closed. We can assume two things:

1) Drivers are coming soon and they feel no need to have more information on the subject (Less likely here)

2) What issue? What thread? Nothing like that has ever existed you silly goose! (More likely!)

EDIT: Sager posted while I was posting lol, but I won't edit my original content, just thank Sager for at least acknowledging the thread.

 

Hello,

Thanks to everyone for the great work on the testing and feedback of the under-utilization issue. For the time being, the threads have been removed per AMD Request. We will provide further information from AMD or Clevo when available.

Thanks,

 

why remove it? its somewhere people post problems, unless AMD/Sager doesnt want more potential buyer to know about the probem? this sounds like a restriction of freedom of information

 

AMD requested for the thread to be removed? Do they have that right over NBR as an independent forum? A reason as to why a removal for request should be given at the very least. If it was removed just because their sales are taking a hit, that would be some BS.

 

Thank you for your feedback,
I found it too odd for it to happen... I will give AMD another week, if they don't provide any feedback (to sager, clevo or wtvr), I will contact my re-seller and beg them to let me switch to the GTX 680M.
If I cannot switch for the 680M or if AMD doesn't provide the proper drivers to solve this issue, I will promise to never buy Clevo or AMD hardware ever again (which is sad because I HATE NVIDIA).

I still hope for the best,
Thank you,
Best Regards to all

 

Can you explain further why AMD requested the thread to be removed? Any feedback at all from AMD for us consumers? I still haven't seen anything official from AMD that even acknowledge that us mobile users even exist to them.

Thanks.

 

i ordered a 7970 as well, i was willing to give AMD time to fix this since i dont mind 30fps, but this kinda makes me pissed off. might just downgrade to 675. before we know it, this thread will be removed

 

AMD is investigating what the hell is going on. That's what is going on.

Sager should give a detailed answer at some point.
- Unless AMD themselves decide to stand and answer.

 

That is not enough. Just hearsay. AMD has the courtesy to let desktop owners when they are "investigating" their issues, but can't do the same for us? Even though the mobile market is what is keeping AMD afloat?

Andrew D can take the time to notify some Skyrim players know they are working on their issues? He can take the time to Xsplit issue is being resolved? But can't let EVERY AMD Mobile user know he recognizes there is something wrong, that affects anything 3D related?

That doesn't seem right to me.

 

Very disappointing behavior by AMD/Sager. Seems like AMD asked Sager to remove the thread, and Sager asked a mod to do so.

The worst you can do now is increase our paranoia by hiding information.

 

but why did the mod comply? sager funds notebookreview or something?

 

First time I bought AMD, last time I will buy AMD. It is pretty clear they are trying to hide the issues. I am sure their sales took a hit while that thread, and other similar threads, were up.

 

gah i really wanted a top end card, so i order 7970, now i am not so sure, problem is my other choice is 675 since 680 is out of range

this is last post on the thread by a moderator named Ryan, at 9:08am today:

This is a logging thread, please don't post tech discussions, just the issue Sager asked, please.

There are plenty of discussion threads outside of this one, and posting discussions only hamper logging.

 

Even if the thread derailed from its original content, it only concerns NBR and its mods, not AMD itself. Why would they want the thread closed because of some derailing?

 

And besides, as much as I hate to put more work on the moderator's backs, they've shown they can go through a long post and delete messages that go off-topic, or start flaming, etc. Wouldn't it have been better to just either delete off-topic posts, or move them to a seperate thread?

 

I agree that "derailing" is not the reason. I think that more answers should be given, since this kind of actions can ruin the reputation of all involved... (mostly AMD)


Sent from my LG-P990 using Tapatalk 2

 

In Soviet Russia, the thread closes you.

 

I don't think it's much to ask for AMD to let us know what it is they are investigating. Let us know if it's vBIOS, BIOS or Driver issue or all of the above, and possibly explain why the GPU usage is so low on games that are suffering framerate as well. I can understand 30% GPU Usage if the game is already 60 FPS vSynced, but if it's only 30 FPS on a game with 40% GPU usage, someone at AMD needs to address that and ought to let us know what is going on.

 

ABSOLUTELY.

Basically what these guys are saying here are - "OK we aren't gonna fix the issue , but we also don't want people to KNOW that there's an issue here. Also, I had my 1st BSOD today. I'm starting to get pissed now.

 

it it would be a shame if that thread disappears without any official acknowledgement from Sager as a few people spent a lot of time collecting all data, taking screenshots, making videos, etc. My guess is that its gone because either:
a) Sager has all the data they need and they working on fixing the issue, that thread is no longer needed
b) Sager has all the data they need and problem cannot be fixed without changing hardware. They don't want to advertise that there is a problem with one of their products.

 

What is happening ? Is NotebookReview doing what vendors are telling them? Only reason I put up with the ads on this web site is due to the unbiased information you can find here. If this forum is going to become a company OWNED forum, this has to posted so I can search elsewhere. This is disappointing coming from notebookreview.com.

 

if that is true, i think consumers have a right to know, and prospective buyers also have a right to that information

 

So, we get screwed with the whole bad batch thing and now they want us to shut our mouths up because they can't produce answers? WOW, seriously?

AMD/SAGER/CLEVO/NOTEBOOKREVIEW = communists.

 

A big company like AMD that makes ton of different products, not just mobile GPUs, requesting somethig to get deleted from a little forum?

Thats smells really fishy

 

They also deleted the "feedback for beta drivers please" thread as well.

I hope it's A but we all know that if they had a fix all the complaining threads would just be on page 10 of the forum in a couple of days.

Very fishy.

I don't believe it's AMD. It's Sager if anything. Can someone get in touch with AMD about the Enduro issue? Maybe point them to this forum? If someone is slacking on support and custom drivers and blaming them, they should know about it.

 

"Thanks to everyone for the great work on the testing and feedback of the under-utilization issue. For the time being, the threads have been removed per AMD Request. We will provide further information from AMD or Clevo when available."

Look at the bright side of things. At least we now know AMD is paying some attention to these forums xD.

 

back to school sale starting and they dont want prospective buyers researching too much?

 

LOL.... im disappointed by both the nbr mod team and sager and amd.

Deleting those threads really makes em all look bad.



Sent from my Galaxy Nexus using Tapatalk 2

 

Look on the dark side: They just deleted a ton of feedback, not just the Sager/AMD attempt but also something that concerns their drivers (beta driver thread) plus they gave no ETA on their magical "fix".

Is it just me who think this Clevo 7970M problem is a lot more complicated than we think considering the Sager attempt to fix the problems gave people better GPU utilization than before but also gave a very high jump in GPU temperature (up to the 90C+)...? Plus the problems are still not fixed although Sager/AMD is looking in to it and have been exclusively for a while now. You would think they had fixed it by now if it was just a small software problem right?

I don`t know, maybe I`m reading into these things too much but this smells a bit like a cover up to me

 

+1

I completely agree, and feel the exact same as you.

 

should we open a thread that informs of potential buyers of the enduro problem and try keep it alive (until deleted)? since they deleted the threads that discuss these problems. if you look at clevo/sager forum, there are no threads complaining about 7970m

 

where are you getting this from? Those beta drivers improved nothing and had no effect on temps. If anyone is getting 90+c they need to repaste, mine had those temps out of the factory and after repasting my average temps are 75c (in BF3 / Max Payne 3).

 

I`m not talking about the beta drivers. I`m talking about the thread Sager made that was suppose to fix the under utilization of 7970M, but gave a bad side effect of very high temperatures. We had people reaching high 90s. Sager themselves posted pictures with GPU temperature of 95C or something. Don`t you remember people joking about fixing one problem and making a different one?

I can`t give you the link to the thread now since its deleted though.

 

Hmm? There are quite a few. I started the poll/survey on incidence of issues with the Clevo 7970M and there are 50 people who voted so far, not looking very good for AMD/Clevo/Sager and it's there on the first page.

 

you can always find it through google cache, it should still be there, if you type in the thread name on google

 

should have named it "7970m problem/issue survey" more eye catching

 

There were only two threads Sager made about the 7970M one for logging the issues, and the other for beta drivers with the funky installation process. Neither indicate what you're talking about.

 

This is honestly worrying to say the least.

 

This is definitely weird from the nbr , sager, amd . there must be reason given by sager to mod for that the thread to be deleted. offtopic, any chance this coincident with amd just opening their new official catalyst forum ( just opened 3 days ago )


AMD Game Forums - Catalyst


if you look at stickes in catalyst forum is exactly the same format as in sager told us how to report on an issue in catalyst. I suggest we also take this to amd cataylst forum by opening a thread about amd 7970m issue

 

I remember the 90c+ temps from SOME people with those sager drivers.

I'd say I consider myself more of an AMD/ATI fan than nVidia, I still kind of hate them for killing my beloved 3dfx. I went with the 680m in my laptop mostly because it is a faster setup. I was far less concerned about possibly having driver issues. So, from that standpoint, I'd say I am really shocked to see this sequence of events. I really don't know what to say, but I think it is a bit early to jump on the conspiracy bandwagon and say it's a full on cover-up. It could be anything at this point, we don't know. We will just have to see how this develops over the next few days/weeks.

 

Hm, what thread was it where Sager posted kombustor pictures, telling people what to try out to fix the under utilization problems? Their own pictures was lol-worthy since it showed dangerously high temperatures, but we also had people with the high temps on games but they got normal GPU utilization.

Kinda makes you wonder if its a hardware problem or something

 

i saw that post, pretty sure it was bad paste job as they never managed to get utilization fixed in that thread.

 

why not just make our own thread w/ the same info... i think they took it down because it was sager who created it. if a forum poster makes it, it should be fine.

 

cloudfire is not making stuff up, I also remember a couple of reports as well (cards gaming at ~80º jumping to almost 100 with the new drivers).

Just don't ask me which thread. That I don't remember.

 

i have tested virtually every driver that was released for 7970m and my kombustor temps (with 99% utilization in DX11 mode) have never gone higher than 80c... so i dont think fixing this under utilization issue will make all our 7970ms overheat.

 

yeah i remember people reporting high temp too, but i didnt really pay attention to it

 

If the thread removal's purpose was to cover up the issues, that's going to make them look really bad.