The Notebook Review forums were hosted by TechTarget, who shut down them down on January 31, 2022. This static read-only archive was pulled by NBR forum users between January 20 and January 31, 2022, in an effort to make sure that the valuable technical information that had been posted on the forums is preserved. For current discussions, many NBR forum users moved over to NotebookTalk.net after the shutdown.
Problems? See this thread at archive.org.

    Did anyone "lose" their laptop in the mail?

    Discussion in 'Sager and Clevo' started by zeitfliesst, Dec 29, 2010.

  1. zeitfliesst

    zeitfliesst Notebook Enthusiast

    Reputations:
    0
    Messages:
    14
    Likes Received:
    0
    Trophy Points:
    5
    It's been over 10 days since I ordered an NP5135 from XoticPC via USPS Express, and I kept checking the tracking info and it hasn't been updated since, so this is what I still see right now.

    International Dispatch, December 18, 2010, 4:54 pm, ISC LOS ANGELES CA (USPS)
    Arrival
    Processed through Sort Facility, December 17, 2010, 4:11 pm, CITY OF INDUSTRY, CA 91715
    Acceptance, December 17, 2010, 1:37 pm, ROWLAND HEIGHTS, CA 91748

    I have contacted XoticPC and they told USPS to start an investigation, but I highly suspect that it has been stolen, because I saw in a review that these laptops ship in one of those Sager laptop boxes which I think is completely stupid since any postal worker would have realized that it is an expensive item that they might want to snatch. Perhaps this is all my imagination, but so far this experience has been very frustrating and makes me regret that I didn't go with UPS instead.
     
    zeitfliesst, Dec 29, 2010
    #1
  2. 5482741

    5482741 5482741

    Reputations:
    712
    Messages:
    1,530
    Likes Received:
    17
    Trophy Points:
    56
    Is "Acceptance" the same as "Delivered"?

    Did USPS say anything about it yet?
     
    5482741, Dec 29, 2010
    #2
  3. zeitfliesst

    zeitfliesst Notebook Enthusiast

    Reputations:
    0
    Messages:
    14
    Likes Received:
    0
    Trophy Points:
    5
    Acceptance probably just means that the package was picked up by the USPS or that information about it has been "accepted". And no, I haven't heard anything from them. They say that the investigation can take up to 6 business days.
     
    zeitfliesst, Dec 29, 2010
    #3
  4. Paralel

    Paralel Notebook Evangelist

    Reputations:
    57
    Messages:
    396
    Likes Received:
    0
    Trophy Points:
    30
    Where are you located?
     
    Paralel, Dec 29, 2010
    #4
  5. zeitfliesst

    zeitfliesst Notebook Enthusiast

    Reputations:
    0
    Messages:
    14
    Likes Received:
    0
    Trophy Points:
    5
    I live in Canada. Never used express mail before, but it shouldn't take this long IMO.
     
    zeitfliesst, Dec 29, 2010
    #5
  6. dusto2k3

    dusto2k3 Notebook Enthusiast

    Reputations:
    31
    Messages:
    19
    Likes Received:
    0
    Trophy Points:
    15
    Customs can take a while.
     
    dusto2k3, Dec 29, 2010
    #6
  7. zeitfliesst

    zeitfliesst Notebook Enthusiast

    Reputations:
    0
    Messages:
    14
    Likes Received:
    0
    Trophy Points:
    5
    But shouldn't the tracking atleast say "entered Canada Customs" or something at all? It hasn't updated for 10 days.
     
    zeitfliesst, Dec 29, 2010
    #7
  8. dusto2k3

    dusto2k3 Notebook Enthusiast

    Reputations:
    31
    Messages:
    19
    Likes Received:
    0
    Trophy Points:
    15
    maybe stuck in US Customs?
     
    dusto2k3, Dec 29, 2010
    #8
  9. zeitfliesst

    zeitfliesst Notebook Enthusiast

    Reputations:
    0
    Messages:
    14
    Likes Received:
    0
    Trophy Points:
    5
    I doubt it, since I don't think US Customs would want to hold onto an exporting item for that long.
     
    zeitfliesst, Dec 29, 2010
    #9
  10. theriko

    theriko Ronin

    Reputations:
    1,303
    Messages:
    2,923
    Likes Received:
    4
    Trophy Points:
    56
    Often the tracking for USPS stops at the US border - mine did not have any sort of tracking once it entered the UK, so it might just be normal. Saying that, hopefully the investigation will either hurry them up or find your laptop.
     
    theriko, Dec 29, 2010
    #10
  11. reaversedge

    reaversedge Notebook Evangelist

    Reputations:
    271
    Messages:
    640
    Likes Received:
    11
    Trophy Points:
    31
    you can try calling your local USPS near your place, they will track it down and should provide you some answers. that almost happened to me (i used UPS and international delivery) only 2 days and it arrived in our customs office.
     
    reaversedge, Dec 29, 2010
    #11
  12. timsp8

    timsp8 Notebook Consultant

    Reputations:
    22
    Messages:
    122
    Likes Received:
    17
    Trophy Points:
    31
    USPS tracking isnt the best at providing info. ive had stuff delivered that still said it was sitting at the sort facility.
     
    timsp8, Dec 30, 2010
    #12