Eurocom X4C(CLEVO P751) randomly froze at idle with black screen, fan runs at max, machine hot

My machine randomly freeze when it's on idle, it usually happens when I close the lid and go to sleep, or go out, when I'm back, the machine's fan ran like crazy, and the keyboard is hot. The app I opened at the background are just normal app, none of them are heavy duty, sometimes I keep a video game running at background and it's running fine. It's really random, reliability report doesn't help as it doesn't report any critical and useful info after i restart the machine. Is there anyway I can debug it through?

 

What does your X4C come with? Specification wise?

 

CPU: I5 8400
motherboard: Motherboard Chipset Intel Union Point Z370, Intel Coffee Lake-S
memory: 2 * goldkey DIMM2: GKE800SO102408-2666A
hard drive: Drive #1 - Crucial_CT960M500SSD1 (894 GB), Drive #2 - EDGE SE847 SSD (931 GB)
graphics card: GTX 2060

I bought this computer with no component, it basically comes just the motherboard and graphics card and I put the rest of the stuff in myself. I bought it about two years ago, I don't quite remember when did this happens, but it has been happening like this about once or twice a week. I really need a way of debug the problem out without swapping hardware or reinstall system.

 

At what speed is the RAM running at? Are you using stock (JEDEC) settings OR an XMP profile in the BIOS?
Secondly, have you tweaked any voltage (and related offsets) for the Processor Core and uncore, etc?
If so, post them here.

 

Everything is on stock, I didn't change anything in BIOS besides for my TB3. My memory is running at 1333MHZ, which is also the default value.

 

2133 MHz, correct?
Anything above that for DDR4 is an XMP profile.

 

Hmm, this memory's model number is GKE800SO102408-2666A, I would assume it runs at 2666 by default. I don't know anything above 2133 is an XMP profile, what should I do in this case?

 

https://www.hwinfo.com/download/



@ py930828
This gives you a good overview of things w/o having to answer a ton of questions.

HWinfo also gives you some insight as to deeper monitoring within the "sensors" applet from the main window to diagnose issues or monitor things in real time.

 

Thank you for your suggestion. I use HWinfo quite often, but it only shows freq or temperture things unless I missed something. I think what I need is some logs that can help me track the problem when it froze though.

 

If you keep it running in the background w/ sensors open it gives you a historical view of max temps which might help narrow down where the issue is if you can catch it w/o rebooting. event viewer stores things more long term and I've been able to catch some stuff from there as well. I had a spontaneous reboot issue that I tracked down to some driver causing them even though the EV logs showed it was a "kernel power" issue which for a little while lead me to believe it was a PSU causing the issue before digging deeper into it. I ended up ruling out the power as a suspect by switching to Linux for a couple of days and not seeing any reboots.

 

You can log the temps to a txt file in a lot of apps and review it later.

 

What should I specifically look at? Temperature? Frequency or usage? That's moslty all that I can see on HWinfo. However, if temperture are the issue, I can easily test them out by doing benchmark though. When it's on idle, the temperture won't get high as I always have Throttlestop running on background. I'm guessing it's some event that triggers this behave, and I need to find out what event is triggering it. I'm suspecting it could be the EDGE SSD I have as it might get disconnected from my laptop, and causes my system freeze. I'm not sure though, can you recall anything in HWinfo that can monitor this?

 

If your drive was disconnecting you'd have more fatal issues than spinning fans / blank screen.

As Meaker mentioned log them to a text file until it happens again. Event Viewer should indicate something that correlates with the problem to match up with the log.

It could be something software related throwing an error or bloating until it errors out and kicks off another issue. It could be a driver causing it to happen. For a period of time I would get the black screen issue with Flash based tabs open in Chrome and letting the screensaver kick in and it wouldn't respond to wake up forcing a reboot. Since Flash is now removed it hasn't been an issue. Every once in awhile something will act odd and it's usually tied to an update being applied causing a break somewhere else.

It might take some patience and detective work to figure out exactly what s causing this to happen though.