Problems? See this thread at archive.org.
Well, as some of you may know I had a little accident with my notebook.
I dropped it 1' and it had some minor cosmetic damage. you can't even know to look at it.
it was just 3 cracks at the back that I re-aligned.
I was told by 3 people that since I cracked the case I lost my warranty on all parts inside and out.
5 days of ownership and just a little cosmetic DAMAGE!
no warranty he says.
this sucks. hardcore.
you are warned.
yes it was my fault for dropping it of course... but still 5 days. and it works 100% right now in every way.
I suppose I shouldn't have told them. that's what everyone I spoke to about this says.
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Dexgo,
The guys from Eurocom actually confirmed that, because of the accident, your warranty is completely void as to every component of the computer and any sort of damage or defect in those components?
If so, then, with all due respect, I think they're just blowing smoke up your a**. The Eurocom warranty is, obviously, subject to Canadian law, not US law (with which I am a little more familiar
), and, equally obviously, what matters is what the written warranty you received from them says, not necessarily what the website says (although, that in and of itself might constitute a separate warranty if the website statements gave more benefits than were provided in the written warranty); however, on Eurocom's website on the webpage devoted to addressing warranty matters, Eurocom states as follows (and I quote):
Now, the way I interpret the quoted provisions is as follows: Eurocom will repair damages to the computer that result from defective material or faulty workmanship, but not any damages resulting from accidentally dropping the computer on a hard floor.
The key language here is the proviso that excludes damages "resulting from" an accident. That is all that the warranty, by its own terms, excludes from coverage under the warranty (in this case, there are other exclusions that are not relevant here). The key here is that, in this instance, if your computer suffers damage (assuming for the sake of argument that "damage" can only result from defects or accidents), that damage is covered under the warranty unless Eurocom can demonstrate that the damage in question was caused by an accident.
Thus, the warranty is, obviously, void as to the case, since it's clearly been damaged by accident. However, since the computer appears to be operating fine after the accident, there doesn't appear to have been any damage to any of the internal components as a result of the accident. Therefore, if at some later date (but within the 1-year term of the warranty), one of the internal components stops working, it will still be covered under the warranty unless Eurocom can prove that the component stopped working due to undetected damage that was caused by the accident.
So, for example, suppose that two months from now the CPU up and fries itself, and an examination determines that the cause of the frying was that the clip holding the heatsink in place over the CPU came loose and the heatsink lost contact with the CPU because the clip contained a plastic piece made from substandard plastic with physical characteristics that made it virtually certain that the plastic would eventually melt under the ordinary operating temperature for the CPU. In that case, the damage caused to the CPU is damage "resulting from" defective material, and is not damage "resulting from" the accidental dropping, and should still be covered under the warranty regardless of the accidental drop.
On the other hand, if an examination were to determine that the CPU fried itself because the clip holding the heatsink onto the CPU was partially dislodged and jarred loose by a large physical shock to the entire computer (i.e., dropping it on the floor), and that because the clip was jarred loose by the drop, the ordinary bumps a computer takes during normal usage were enough to finally pop the clip completely off the heatsink, causing the heatsink to separate from the CPU, then the frying of the CPU would be damage "resulting from" the accident and thus excluded from coverage under the warranty.
Mind you, Canadian law could come to a different conclusion, so if you really want to know, you could ask a Canadian attorney who specializes in warranty matters; you can't just take my word for it. -
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Man I agree with Fade To Black on thiis. I would take it. It does not matter if it is becouse of this thread or not.
It is good they reviewed you case. After all is what you have been asking for isn't it? You can't just say they are bad becouse they don't follow strictly your terms.
They have right to inspect the system in order to reinstate the warranty. That is standard policy really. Put it another way, you would have the peace of mind knowing everything is on it is supposed to be. My main concern would be really the motherboard, and if it is bent is some way not easily seen.
Trance -
john shore, I know it's you buddy.
I can tell because the way you spell warrantee. (warranty)
LoL.
I noticed this through emails. your the only one who ever spelt it like that I have ever read.
I didn't care either way if they gave me a warranty.
It was how they handled it from the beginning that urked me.
i've nothing against you. just Youracom
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dexgo, I dont know how it works in canada, but here in denmark, we are able to insure our homeelectronics from accidents, like this one where it was dropped. Atleast my home insurences cover all my electronics at home, from dropping/spilt liquids/lightning damage/electric failure and such. If you got such one, try talking to your insurence company and see if they wount cover the dropping. I got a buddy, who by accident dropped his laptop, 2 years old, actually he got an all new machine for roughly the same price as the dropped had from new
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Is MrEurocom cloning accounts again ?
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LOL.. thank GOD we will never see Mr. Eurocom again!...lol
Eurocom and Warranties. BEWARE.!
Discussion in 'Sager and Clevo' started by dexgo, Mar 25, 2008.
