Eurocom: How honest are they?

I bet Justin or Donald would have said something different under similar situation.

 

I'm sorry but this thread isn't here for your love and approval, I get your opinion and I respect it. I have not said anything about any particular person having a problem with John. "Braking things down" is not something I do often, I've done that twice in around 95 - 100 posts, so don't worry you wont see too much of it from me.

As for John I too have had good relations with him on the phone and through email. But I feel that professionalism he has shown on the phone and in emails should be reflected here as well. I am still a customer while I'm here.. and he is still a sales rep. His posts have been disrespectful to some customers/potential customers and that is unfortunate.

About your laptop, Its been two months.. I don't know whats going on there but if I may make a suggestion you should probably call them tomorrow and find out what is going on. And about deleting that post, I have no intentions of doing so, if you are a moderator or a moderator feels they should delete the post, then by all means.

 

I'm sure of it. I don't know how a sales rep thinks he can talk to you like that, he was way out of line.

 

I don't know if my opignon worth something but as apart of delayed shipping of my 570TU, i did get excelent service/answers everytime I called or e-mailed. My laptop is finnaly there and I have nothing wrong to say about it, I paid for what i got and nothing seems faulty... Worth the wait and worth choosing eurocom to same a good bunch of bucks. Even when I was frustrated about things, I talked gently with john and have always been well responded. I mean if I would had talked rough with him maybe he would have did the same thing... a little like in the past message.

I apologize you people that have problems may become upset about how they do their job but for my side, I saw nothing that would tell me eurocom is crap.

 

I'm happy to hear you are having good times with Eurocom, but its not all roses for some of us.

John is very easy to deal with on the phone, and despite his lack of professionalism here in the forums toward customers/potential customers, he is very hard working, and goes out of his way to make purchases as convenient and effortless as possible, at least in my dealings with him.

But John is not the whole company. I'm afraid there are others there who make decisions that evidently they shouldn't be making, and it seems like they probably shouldn't be working in those departments or there at all.

The incident with my LCD screen is an example of this. I'm sure most if not all of us have a good idea what the "visual quality" of a glossy 1440x900 17" LCD should look like, even more so when you've had three of them, even much older ones. Its not the greatest in terms of "visual quality" but in terms of "build quality" which is something completely different, it should be relatively similar to 1680x1050 or 1920x1200 from the same manufacturer despite their superior visual quality. I'm also sure that 80% of all people would know when something with their screen is NOT normal.

In my case which is similar or the same as cases I've been reading on the net especially with Dell, (in which they acknowledged it was a defect and replaced customers Panels) the problem with my screen is NOT related to my lower resolution (which is what the Eurocom techs have been trying to convince me of) It is as simple as the screen being defective. I can describe it like this, for those who have the iPhone.. select a light colored background for the phone (the settings menu for example) moisten your finger with your breath like someone would moisten their glasses before cleaning them, now quickly press your moistened finger on the screen of the iPhone and you got a visual similar to what I'm seeing all over my screen from top to bottom, that sparkley sweaty print look. It will not come off my LCD, its in the panel and it is NOT related to resolution.

I described my screen issue to the Eurocom techs as clearly and in as much detail as possible, but they kept feigning ignorance, acting like they didn't see what I'm talking about and pretending its a resolution issue that "will go away if I buy a higher resolution from them" I told them that I would like it replaced as I was getting nowhere with them, they reluctantly agreed and told me they "had" replaced and tested it and it was being sent back to me.

I received it a couple days later, there was a receipt on the box stating that the panel had been replaced for a new one of the same model. But when I booted up I found out the screen had not been replaced at all, it was the exact same one I sent there with the same issues, nothing fixed at all, when I asked why it had not been replaced I was told "the manager decided not to ok the replacement". So instead of telling me this, they just decided to lie to me, send the same screen back and hope that I wouldn't notice. I have recently sent it back again and they said this time they would replace the screen so we'll see where this goes.