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    Evoc Clevo P870TM1 - Bios prompt for USB keyboard error

    Discussion in 'Sager and Clevo' started by v8n3t, Aug 2, 2018.

  1. v8n3t

    v8n3t Notebook Consultant

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    Hello everyone,

    I have been getting an error on my EVOC Clevo P870TM1 when starting the laptop where I get a prompt at the BIOS saying it does not detect a USB keyboard and I have to press F1 each time to continue.

    This only started happening after I connected my Corair keyboard to it and when its not plugged in on boot.

    Any ideas?
     
    v8n3t, Aug 2, 2018
    #1
  2. Meaker@Sager

    Meaker@Sager Company Representative

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    Have you tried resetting the bios to default settings?
     
    Meaker@Sager, Aug 3, 2018
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  3. v8n3t

    v8n3t Notebook Consultant

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    Yes I have and the same problem keeps coming back.
     
    v8n3t, Aug 3, 2018
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  4. Prostar Computer

    Prostar Computer Company Representative

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    What about removing the CMOS battery temporarily to reset things?
     
    Prostar Computer, Aug 3, 2018
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  5. v8n3t

    v8n3t Notebook Consultant

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    I have not done this and would rather not to be honest.

    It may resolve the issue but does not mean the problem wont happen again. And then I am forced to remove the CMOS battery each time to get rid of the error?
     
    v8n3t, Aug 3, 2018
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  6. RampantGorilla

    RampantGorilla Notebook Deity

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    To perform a CMOS reset follow the steps below:
    1) Turn your laptop off and wait 1 minute for the contents of the RAM to be erased.
    2) Hold down the Power button + FN + D all at the same time until a blue options screen shows up
    3) Follow the on screen instructions

    This will not work with a laptop that has a Prema bios installed.
     
    RampantGorilla, Aug 3, 2018
    #6
  7. Meaker@Sager

    Meaker@Sager Company Representative

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    You can also try reflashing the bios and EC.
     
    Meaker@Sager, Aug 4, 2018
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  8. Spartan@HIDevolution

    Spartan@HIDevolution Company Representative

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    1) you also need to remove the power cable

    2) He has an EVOC P870TM1, thus, it means it has the Prema BIOS!

    @Prema might be able to chime in if he's seeing this.
     
    Spartan@HIDevolution, Aug 5, 2018
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  9. Meaker@Sager

    Meaker@Sager Company Representative

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    Or they can get support from them too.
     
    Meaker@Sager, Aug 7, 2018
    #9