Extended sager warranty questions

Hello all,

This is a great forum, and I've learned a lot. The sticky info on sager reseller is awesome. I am planning to buy a hypersonic AX20 (the 20" sager monster) after the christmas bills, and taxes are paid off-read June 07.

I know that all Sager resellers have the standard 1 year warranty in which sager does the work. My question revolves around the extended warranties. Are all extended Sager warranty service provided by a 3rd party (like the ATS fiasco)?? Do any sager resellers provide extended warranties, where they do the work in house? If so, who!

I thought I read that sager itself, had a 3 year extended warranty? If so, would I have to ask the reseller specfically about it, or is that what I am going to get once I check the box for the 3 year extended warranty on the website?

Thanks for any info.

 

best to call the reseller. as if you noticed in that sticky i asked the creator to put who does the extended warranty and got no response from him.

i know that powernotebooks has a 3 year warranty from sager
flawlesscomputers fixes their own computers in house, or you can arrange for a local repair guy in your area to fix it and send flawless the bill


hypersonic-pc doesn't not have this info posted on their website, so i suggest you call them: US toll free 1-800-520-0498

 

There are a few other Sager resellers that sells cheaper than Hypersonic also ...
Try Powernotebooks.com per chance

 

If it is a Sager branded laptop with a 3 Year Warranty offered you can pretty much count on it being provided directly by Sager...no third parties.

To be 100% sure, just before you punch the "Place Order" button I would call your Sager reseller and ask.

Other brands that use the Clevo shell and put their own brand on them...well be sure you ask first, and remember that the warranty is only as good as the company standing behind it. If we are to learn anything about the ATS fiasco, that is it. Small companies always think and hope they will be in business forever...but only a few make it past 2 or 3 years. Those that are offering warranties that seem to be "too good to be true" are usually the first to go.

Rickster, I would certainly check with Flawless about that "...you can arrange for a local repair guy in your area to fix it and send flawless the bill" as I do not think that is their current policy (it certainly is not what their written warranty states...and I would never rely on anything other than what is in anyone's written warranty.)

 

paladin44 is correct. Sager branded notebooks will almost always be warrantied by Sager, not third parties.

Clevo branded notebooks can be warrantied by whoever. In our case, we do easily fixable warranty work, sometimes outsourced to a local repair shop for expedited turn-around. Anything more difficult (ie internal) will go back to the manufacture for repair.

 

Thanks for all the info guys. Rickster, I sent off an e-mail to hypersonic inquiring about their policy (thanks for the idea).

A friend told me to check out a website that deals with lappy warranties. I post it on the theory- the more info, the better the decision. Here is the link.


http://www.safeware.com/

 

Hello!!

Wouldn't be easier for you to Buy @Flawlesscomputers and forget about troubles?

Cheaper and with the best Deal warranty/quality

If you arent sure check this out :

http://www.resellerratings.com/store/Sager

I am sure and i beat on it that you can't find anything better than Flawlesscomputers.com

U even can speak with Brian by live chat help or phone i am sure u will find the best agreement.

I am telling you that not just because i bought from them and i am really fine with it..but because you will face what really does it means the verb "to care".

Enjoy your purchase!

 

ungkaren, please remember that a warranty is only as good as the company standing behind it. Flawlesscomputers is a new company without a proven track record over time. Check them out as well at http://www.resellerratings.com/store/Flawless_Computers and you will see they only have 22 ratings and their first one was in July of this year.

I say these things with caution because I don't want to appear to be degrading a fellow competitor. This is clearly not my intention. However we must remember that ATS Warranty was in business for several years before they failed leaving several people hanging out there without warranty coverage for which they paid good money...but ATS Warranty was charging too little for their warranties and went broke...if anyone can recall what they charged, you will notice it is about the same as what Flawlesscomputers charges.

Remember that warranties are only as good as the company standing behind them, and when something looks too good to be true it usually is.

Also, let's put the Sager rating at ResellerRatings into perspective. Sager has been in business for about 22 years and they only have 26 ratings total. They have sold hundreds of thousands of computers, and out of all of that they only have 11 dissatisfied ratings. DELL, HP, SONY, TOSHIBA etc. should be taking lessons from them.

Now, if you want to get a true perspective on the quality of Sager laptops and the service provided by their dealers, take a look at the ratings for their major dealers including Discountlaptops 9.97 Lifetime rating with 291 reviews over 3.5 years, PCTorque 9.93 Lifetime rating with 216 reviews over 4.5 years, our 9.99 Lifetime rating with 1,128 reviews over almost 7 years.

Flawlesscomputers is trying very hard to provide a quality product at competitive prices (maybe too competitive on the warranties) and I applaud their effort. However trying to aggrandize them, and at the expense of others, is not only unrealistic it is in poor taste and not very attractive.

 

I really know about everything you are talking about and i know also you are a competitor in such "game".
So let me say just a few things..

U are right, Sager has been on the market for about 22 years and they maybe forgot about one important thing which i would like to emphasize :

Customer Care concept!

They sold maybe billion of notebook, ok nothing to say about it..
But the name they have isnt at all a seal of WARRANTY.
Being old on the market doesnt always mean being good.

We need to look at the companies' goals.

And let me say that most of the experienced companies as HP (whose market is considered to be one of the first in the world) lacks quality both of product and service.

Flawless Computers is a new company that we need.
To add competitive spirit to the market and to wake up the old companies which are now just sleeping on their " clouds of proudness".

People working for Flawless realize what the market needs.
With open minds and willingness to be more and more competitive they are ready to offer the best that clients can expect from the product.
This is what is called Customer Care.

Clevo is sold by many...as you Donald.
You shall know that everyone with Clevo can say their own word.
Clevo sells barebones ...you can assemble them as good as you can.
The customer is to decide.

The future im looking forward to is "Customize it by yourself, buy @ the best deal and from the best dealer".

I am sure Flawless is a solid company because it employs professionals such as Brian and many others (i dont want to go into economic detail).

Flawless keeps its words and i am sure they will do their best to satisfy their customers.


If in 22 years somehow something will change (everything can happen in that World) well i think i will be somewhere else instead to be here talking about Computers.

I wish the Best to Flawless because they deserve it.

 

I got my answer from hypersonic and they do extended warranty service in house. Ungkaren, I going with hypersonic because I've been around people who got their lappy from them, and they've never compalined. Anyway, I'm a sucker for color shifting paint (It'll have to be a special order), and thats what I want..

Thats it for now.

Happy New Year

 

Well..Anyway i wish you to be happy on your purchase as i am on mine

I would Buy at Flawless not just once or twice but hundred of time.

Happy new Year to you too

 

didn't powernotebooks and pctorque (or was it some other resellers?) have some sort of squabble about fake comments for reseller ratings, around 3.5 years ago?

I wouldn't hold too much stock into those ratings. And besides, it's not like flawless has a bunch of negative comments, the only negative ones filed against them are pretty much moot. If flawless had a some negative comments and since they're new that would wave a red flag. But, since they don't have any real complaints against them on reseller ratings the risk of buying from a new company is not as big in comparison.

Oh, and pctorque's rating over this past month should be pretty low with the way their leaving their customers out to dry with the ATS fiasco. And their website is seriously unpolished. Things are quit different now, since they changed management and picked another poor quailty 3rd party warranty service.

Then if you look at the bbb's ratings for sager, guess what you'll find
A HUGE F

Come on Donald...

There's more factors than just reseller ratings when you're shopping for a new laptop. Just chucking up high reseller rating scores is not only unrealistic it is in poor taste and not very attractive.

 

ResellerRatings is not everything, that's true, but they do mean something. A store that has 1,100+ ratings of 10.00 and a lifetime rating of 10.00 isn't something to brush off. A company's history and easily make or break a buying decision.

Donald is a long standing member of these forums and I think he and his opinions should be respected in the same way everyone else's should be respected. I don't think mocking someone is very respectful. Try to be a bit more mindful next time, thanks.

 

I don't think donald was very respectful to ungkaren, yet you choose to not respond to him in the way you choose to respond to me.

I too am a veteran member of the Notebook community I joined that other forum before you joined this one. So what? When I catch someone saying something that's not really correct, i'll let them know regardless of their status. And hey, i didn't use any "potty mouth" words this time, so i guess i'm taking a step in the right direction?

 

calm down guys. opinions are only opinions. they should only be taken constructively... when it is applicable.

i know.. i have been in some recent flame-esque war with a newer member, i just decided to let facts speak for themselves, no need to push opinions unless if there are facts to back it up.

so every1 has their own views, miscommunication is common in these forums, we just need to understand that the other person(s) is trying to convey.

-Gophn

P.S. i do understand this whole situation with warranties recently, Sager is still growing regardless of their past failures (service/support), they are probably changing... they have to if they want to remain in business... in the mean time, we recommend Sager notebooks while advocating that they should be purchased through a Sager reseller to get the best pricing and service possible.

 

His post was fine in my book - perhaps the "hardness" or abruptness of certain statements may seem harsh to some.

It's good that you point out unstable information - there's nothing wrong with that. But if you're going to do it in a mocking manner, then try to find another way to do it. I doubt you would like it if you were mocked.

Yes, you are improving overall though, can't deny that. Keep it up.

 

First let me say that I did not intend to offend or be rude to anyone. However when people are trying to aggrandize a relatively new, small laptop dealer by trashing a major OEM that has been in business for years with a stellar record (once it is put into perspective) I will attempt to point out that they would be better served by leaving off the trash talk.

I won't quote the many comments from ungkaren, you can all read what he has said. I have no quarrel with the positive comments he makes about Flawless, but I do quarrel with his need to criticize Sager and others in an attempt to make Flawless look good. Flawless has an excellent record, with many satisfied customers, and that record should stand on its own.

rickster's comments also need to be corrected, and put into perspective.

Let's put this into perspective. That report covers 36 months during which Sager sold MANY tens of thousands of laptops. They sell them through authorized Sager dealers, their own website, or through private labelers that buy the Clevo shell from them, and then rely on Sager for at least the 1st year of warranty support.

So, this report shows a total of 21 complaints over the last 36 months, 4 of which have not been assigned to a BBB worker to process, 4 were for requested full refunds which Sager honored, 2 of which were for requests for partial refunds which Sager honored, 4 more where Sager agreed to perform according to their contract, 6 where Sager refused to make an adjustment because what was being requested was outside of the terms of their agreement with the customer (this is usually when a customer demands that Sager make repairs for free even though the warranty has expired)...and 1 has yet to be answered by Sager.

So there you have it...21 complaints out of over 100,000 laptops shipped. 16 of which were responded to properly, 1 that hasn't been answered yet, and 4 that the BBB hasn't assigned yet. So, at most you have 5 unresolved negative complaints.

That may deserve an F at the BBB, but it looks to me as if the BBB in no way took into consideration how many complaints there were relative to the number of products shipped. It is something less than 2 hundredths of 1% (.0002) Few manufacturers in the world have this good of a record.

So, when you take this together with the records of the Sager dealers, and the records of those dealers who re-brand the Clevo product that they buy from Sager and upon Sager they rely for warranty support, and put it into proper perspective instead of taking it out of context, you will see that Sager has quite a stellar record of product quality and warranty support.

It just makes no sense to try to aggrandize a small new laptop dealer while trying to trash Sager. There can simply be no comparison. No matter how hard Flawless works at it they still have to:

Further, most people will agree that it takes several years being in business before you really know what a company is made of. I respect the efforts of Flawless to provide the best product and the best customer service available to their customers, and I respect their customers who want to tell the world what a great experience they have had. I remember when we were small and new, and I cherished our customer's comments then, just as I do now.

The lesson that will hopefully be learned here is to do it without trashing others.

There was a dispute a while back where PCTorque claimed that another reseller (that has since gone out of business) was making negative claims against them. PowerNotebooks.com had no involvement in this.

 

Well put Donald.

Unfortunately the BBB does not add praise (volume of happy customers) to their rating system, instead they mainly handle complaints and the way a company handles it in a timely manner without ignoring the complaint itself. Customers usually try to resolved their problems with the company themselves before having to go to the BBB for closure. (Only a small handful of consumers have short-tempers and go straight to the BBB for the dumbest complaint before trying to resolve it with original company)

From BBB rating explanation

After spend over 50 hours on the BBB sites in the last few weeks, I can say that it is Unsatisfactory to leave even 1 customer complaint unanswered, to prompt a lower score: the seriousness of each complaint, and the volume of complaints that comes in.

There were a number of serious complaints that Sager probably resolved, but ignoring (unanswered) 1 customer is not good in the BBB's eyes.

 

Hello,

Saying what you said you already quoted me in some way.

I thought it would end this "story" after your post immediatly next to mine.

Donald i respect you, and you should respect me and my opinions.
What i think about Sager its my business not yours. What i think about something else is my business too and you should not go through my words trying to explain what i want and what i dont want to say.
I didnt put any BAD on Sager i just reported a link where it was the ratings about SAGER, but i really didnt say anything bad.

I guess we DON'T need a Paladin to punctualize what other people says.

I spoke just once about Sager and i repeat...without to telling any bad things, just reporting what other people said (wasnt my words).

Then...if i speak GOODs ...about Flawlesscomputers.com it means that i have positive things...(more than one or two) to say about them.

And really I dont feel comfortable when, in a FORUM that shall keep freedom, you come and say that I spoke too much about Flawless.

Did I say something about you? Something BAD? I guess not. I even didnt mention the company that you, Donald, Own.

So pls spear all your words when you try to explain to others what my thought is.
Because if I even need to, will explain it by my self...coz I know it directly.

I understand that you are concurent...and that you shall keep your name HIGH...but really none touched your reputation...otherwise you touched mine.
And i repeat you that as a "customer" of this forum i really dont feel comfortable that a thirdy person wich isnt the MODERATOR just come up on my words.

So I ask Chaz and Gophn, the two kind person I have been in touch with in this forum, to explain you that I'm a normal person, wich expose his own thoughts in a normal way, respectful, and just enthusiastic of the Customer Relationship Managemenet of Flawlesscomputers.

Is it something bad beside that?

So next time if you have something to complain about PM me before to judge me in a public way, and plus doing it in a wrong way.
You shall not scare me with your green points unders your nick.
Learn to respect people before to shut on them.

I hope now the conversation can be back ON TOPIC.

Thx.

Giuseppe.

 

Let's keep this thread under control please, I don't want this to turn the wrong way.

 

Thx Chaz, and i am really Glad that there is a person Like you around here.

Want to say just that this is one of the best forum i have been in, and i really want to keep it in my favourites! Ever.

 

thanks for clearing that up

I agree that you have to look more into the ratings. Like for instance PC Torque's reseller rating. They have a lifetime rating of 9.93, but zero reviews in the last 6 months due to them changing owners and whatnot. It doesn't show how pctorque responded to the ATS warranty situation.

Just take a look at the other notebook forum, and you'll see how poorly they handled the situation. Apparently the new owner went on vacation leaving the PCTorque headquarters understaffed. Lots of people were left hanging not knowing what to do about their situation. I beileve it took the owner 10 days to respond. That's a pretty poor effort. I don't think you should mention PCTorque with the other resellers in the same sentence (at least for an extended period of time).

 

Point taken

All of the reviews for PCTorque were done when Adam owned it. I don't think there is a single review since the new owner took over.

However all of the reviews for PCTorque do indicate that Sager must have stood behind them and their customers well for several years.

Of course the ATS fiasco has nothing to do with Sager. It is also interesting to note that most of those ATS warranties were sold while Adam owned it, and we just don't know if the new owner "inherited" the problem, or whether Adam is there to indemnify him from the liability. It kind of sounds like neither of them anticipated the ATS failure, and may well not have made any provision for it in their purchase agreement. If that is the case, just think what you or anyone might have done if the ATS failure exploded in your face just after you bought a company (or even if you only bought its assets). Just looking at it, I would think that this is Adam's mess to clean up, not the new owner's...don't you?

 

Good point, that would be fun to discuss who's to blame for it. I don't feel that it's necessary though. The fact is, PCTorque made a lot of their customers upset, and now those customers won't use their service again, and won't recommend their service to anyone.