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    Fan problem

    Discussion in 'Sager and Clevo' started by Vlastimil91, Apr 26, 2013.

  1. Vlastimil91

    Vlastimil91 Notebook Enthusiast

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    Hi,
    I have a laptop XMG P722 Pro
    I have a problem.
    When the temperature GPU exceeds 80C fans spin 100%. All three.
    GPU 1 temperature is only 70C and CPU 70C ... GPU 2 he has 80C.
    I'm reinstalled the OS. Rebooted the BIOS.
    Nothing helped. Do not have an idea?
    Notebook is 5 weeks old.
    Thank you

    My specs

    XMG P722 Pro (CLEVO P370EM)
    CPU: Intel core i7 3740QM
    GPU: AMD Radeon HD 7970M CF
    RAM: Corcsair Vengance 12GB 1600MHz CL9
    HDD: 2x 750GB Seagate Momentus 7200rpm
    mSATA: Micron C400 - 128GB
    Wi-Fi: BigFoot Networks Killer 1202
    Display: 17,3'' (1920*1080) - Chi Mei N173HGE 72% Gamut
    LCD contrast: 683:1, White: 269.6 cd/m², Black: 0.41 cd/m²
    OS: Windows 7 Home premium SP1 - 64bit
    Others: DVD, Bluetooth 4.0, Camera 2MP, 2.1 speakers ONKYO (Sound Blaster X-Fi MB2)
     
    Vlastimil91, Apr 26, 2013
    #1
  2. Support.3@XOTIC PC

    Support.3@XOTIC PC Company Representative

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    The thermal compound could possibly not be applied well on the GPU that is having the higher temp. If comfortable and if your reseller doesn't mind consider repasting it.
     
    Support.3@XOTIC PC, Apr 26, 2013
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  3. Prostar Computer

    Prostar Computer Company Representative

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    What kind of load are you putting on the system when you see those temps?
     
    Prostar Computer, Apr 26, 2013
    #3
  4. Vlastimil91

    Vlastimil91 Notebook Enthusiast

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    I used own thermal paste. (Coollaboratory Liquid Ultra)
    Just do not understand why all the fans are running at maximum at temperature 80C.
    This problem became now.
     
    Vlastimil91, Apr 26, 2013
    #4
  5. MrDJ

    MrDJ Notebook Nobel Laureate

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    as prostar said, what are you doing to get temperatures of 80c is it after gaming the fans continue to spin.
    there has been an issue with this last batch of clevos that affect some but not everyone.
    for example after gaming the fans will continue to spin on high until a monitoring software program is opened and closed. as soon as you close the software the fans will stop. this is not a fault with your laptop but a glitch that clevo know about.
     
    MrDJ, Apr 26, 2013
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  6. Vlastimil91

    Vlastimil91 Notebook Enthusiast

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    But this problem with started to show up after 4 weeks of use.
    How can I solve this? Repair - service XMG?
    XMG P722 Pro.png

    Prostar Computer
    I use Open Hardware Monitor
     
    Vlastimil91, Apr 26, 2013
    #6
  7. Prostar Computer

    Prostar Computer Company Representative

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    The temps you've described are perfectly safe. If the fans are revving kind of erratic, that's hard to pinpoint without personal inspection. You might need to ask your reseller for advice or a RMA, even though it doesn't sound like anything is "broken" necessarily (which is good). :)

    It could erratic hardware, firmware, or maybe just a bad paste job, as Hutsady brought up.
     
    Prostar Computer, Apr 26, 2013
    #7
  8. Vlastimil91

    Vlastimil91 Notebook Enthusiast

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    XMG I wrote, but it seems that he can not handle. I guess they'll have to send the notebook.
    When I turn off CF runs only GPU 1 and CPU. The second graphic is disabled.
    But when GPU 1 has a temperature around 80C spin the fan at 100% and on the GPU 2 which is off. I do not understand what it can cause.
     
    Vlastimil91, Apr 26, 2013
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  9. Vlastimil91

    Vlastimil91 Notebook Enthusiast

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    I think it would help me CLEVO with my problem or do I send notebook straight back to XMG? THX
     
    Vlastimil91, Apr 27, 2013
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  10. MrDJ

    MrDJ Notebook Nobel Laureate

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    MrDJ, Apr 27, 2013
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  11. Vlastimil91

    Vlastimil91 Notebook Enthusiast

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    I bought through the EU.
    I wrote them. They try to solve the problem, but so far it does not look good.

    One more question.
    Do not know why not lit LED on Wi-Fi? I have Bigfoot Killer 1202.
     
    Vlastimil91, Apr 27, 2013
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  12. MrDJ

    MrDJ Notebook Nobel Laureate

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    when you press Fn key and F11 do you not have a light that comes on and in top left corner an icon with wifi on or wifi off.

    if the wifi is not working you just need to download the driver again from either the driver cd you should have received or from their website. you can get it here from the uk site, bottom one on the list http://mysn.co.uk/drivers.php
     
    MrDJ, Apr 28, 2013
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  13. Ingvarr

    Ingvarr Notebook Deity

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    LED works only with Intel, not with Killer N, because drivers are not compatible.
    Its a known issue.
     
    Ingvarr, Apr 28, 2013
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  14. MrDJ

    MrDJ Notebook Nobel Laureate

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    ^thats why then. thanks for posting.
     
    MrDJ, Apr 28, 2013
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  15. Vlastimil91

    Vlastimil91 Notebook Enthusiast

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    I thought so. It did not work even in CLEVO P170Hm.
     
    Vlastimil91, Apr 28, 2013
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  16. XMG

    XMG Company Representative

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    Clevo might eventually support Bigfoot modules in the future, but this is not fixed yet.

    Anyway, our support team has been in contact with Vlastimil91 for a couple of days now but we did not come to any final conclusion yet.
     
    XMG, Apr 30, 2013
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  17. Prostar Computer

    Prostar Computer Company Representative

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    Here's to hoping all can be hashed out. Best of luck to you, Vlastimil91. :)
     
    Prostar Computer, Apr 30, 2013
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  18. Vlastimil91

    Vlastimil91 Notebook Enthusiast

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    Vlastimil91, May 2, 2013
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